Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
349 results found
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GPU Preview hangs with simple file
System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1
I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.
I can simply work around this problem by disabling GPU performance from…
1 vote -
multi-GPU setups cause Illustrator to glitch out and become unresponsive
I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.
This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing…
4 votes -
adobe illustrator 2015 onword version jerk and lagging issue
im work LG 5K DISPLAY WITH MAC PRO 2013 I HAVE INSTALLED ADOBE ILLUSTRATOR 2019 ABOUT 3 MONTH IM FACING SOME ISSUES ON OVERPRINT PREVIEW MODE AND NORMAL MODE (NORMAL MODE IS OK NO ANY JERK AND LAGGING ISSUE BUT ON OVERPRINT PREVIEW LAGGING JERK ANY MOVEMENT ON SCREEN AND ARTBOARD ANY SOLUTION ABOUT MY PROBLEM PLEASE SHARE IM VERY TRIED AND I REQUEST TO ADOBE PLEASE REMOVE GPU OPTION 2015 ONWARD VERSION ADOBE ILLUSTRATOR 2014 IS EXCELLENT PERFORMANCE AND WORK OVERALL.
1 vote -
Illustrator CC Crashes In Tablet Mode
Illustrator regularly crashes every couple of hours when my Spectre x360 is in tablet mode, also when using the HP Pen. Is anyone else getting this?
Running Illustrator in power saving mode was suggested as a workaround, but it's still crashing.
System info attached.
1 vote -
GPU Issue in Touch Mode on Surface Pro (2017)
Hello,
I have been having a repeated issue with Illustrator leaving checkerboard artifacts onscreen when drawing in Touch Mode on my Surface Pro. After drawing for a while, Illustrator will crash. I've included a clip displaying the artifacts I'm talking about.A related issue happens at random when drawing, where the outline will display in red while I'm drawing it, then the line won't actually get drawn. Sometimes when selecting or scaling objects they will similarly display the scale happening, but then nothing actually happens. Usually Illustrator crashes after that.
3 votes -
Measurement labels is not showing properly (Smart Guide)
Hello,
I found a bug that is not showing measurement labels properly on a specific environment.
in Windows 10 Pro Korean,
English version of Illustrator CC is not showing measurement labels properly (it just shows a narrow gray box, no text at all inside of the box).When I install Korean version of Illustrator CC, it shows the measurement labels properly. I think this causes because of the font issues or Windows local system.
I hope this bug is going to be fixed as soon as possible.
Thanks
1 vote -
pixel error
This happens a lot when I am working in Illustrator, I have to zoom in and out to see the correct color or for not seeing this issue. PLEASE HELP
1 vote -
Guides are too thin since last update
Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.
This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...
The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.
I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS…
5 votes -
"QuickDraw" (artwork/preview) malfunctions
Not clear this is actually GPU-related.
This bug dates back 32 years, all the way to Illustrator 1.0, when Adobe used the term "QuickDraw" to describe it. Terminology has changed, the bug has not. It has happened on every version of Illustrator, on every Mac, under every operating system.
I've sent the attached screenshots and videos in the past, no response.
The bug manifests as stray lines or incorrect vectors at certain seemingly-random resolutions.
In preview mode, in addition to above problems, (possibly a different bug), I often get sectors or areas that do not fill or redraw correctly. Sometimes…-
3-XLED@17000%(QD error).jpg 632 KB -
3-XLED@6400%(correct.jpg 545 KB -
2-XLED@8500(QD error).jpg 573 KB -
2-XLED@6400(correct).jpg 560 KB -
1-XLED@6400%(QD error).jpg 670 KB -
1-XLED@3200%(correct).jpg 615 KB -
3-XLED@17000%(QD error).jpg 632 KB -
3-XLED@6400%(correct.jpg 545 KB -
2-XLED@8500(QD error).jpg 573 KB -
2-XLED@6400(correct).jpg 560 KB -
1-XLED@6400%(QD error).jpg 670 KB -
1-XLED@3200%(correct).jpg 615 KB -
QD bug vanishing lines artwork mode.mov 4835 KB -
QD bug stray lines artwork mode.mov 6374 KB
1 vote -
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White flickering screen: Illustrator 2019 gltches out video card in Macs with AMD Radeon R9 M390 2 GB graphics card...
it's an Apple & Adobe conflict with each other regarding the AMD graphic card driver(s) + Mojave OS 10.14. Rolling back to Illustrator 2018 doesn't fix it. I first thought it was a physical hardware problem (dying graphics card) until we experienced the problem on multiple Macs in the same way.
This issue didn't exist prior to updating to Mojave, however, I think Mojave and Adobe were fine together until updating to Adobe CC's 2019 products which had the initial conflict and, in turn, created the same conflict for the prior Adobe CC versions + Mojave.
I 100% believe there…
83 votesBased on feedback, this issue is fixed by upgrading to MacOS Catalina . We are closing this .Let us know if you are still observing this on MacOS Catalina and we will reopen this thread.
Regards
Ankit Goyal
Illustrator Team -
GPU rendering problem. - My graphics appear pixelated at certain zoom levels. Comes and goes. Very annoying when working.
This happened a few months or weeks ago.
I am using Macbook Pro - 2017
OS version: Mojave 10.14.5 (18F132)
Adobe Illustrator: 23.0.4
This issue disappears when I turn of GPU rendering but I am used to working with GPU rendering ON.I am hoping for a fix on this soon or maybe there is already. please let me know. Thanks :)
1 vote -
Multiply Glitch
Multiply effect in transparency is not working properly, it's appearing partially colored and pixelated, or object would disappear when zooming in/out.
2 votes -
Scaling / rendering bug - Pucker & Bloat
workpath: make circle -> add anchor points ->pucker&bloat -> cut the circle in two -> join path -> new circle -> minus front -> scaling = error (see images)
MacOs Mojave 10.14.5 - illustrator CC 2019 AND illustrator 2018 (22.1)
1 vote -
phantom lines overlapping paths
Sometimes a portion of my shape will look cut off. There is no vector information generating is, it just renders it that way for some reason. Examples attached:
1 vote -
wrong monitor profile applied when moving AI to a different screen in a multi-monitor setup
Setup: MacOS, latest version / AI, latest version / three different displays (two wide gamut) attached to 2017 MacBook Pro 15" 2017
The monitor profile of the display on which a file is opened first seems to be still in effect to render colors, after moving the window to another monitor (with a different gamut) while in GPU preview.
Colors are quite off when moving a window from a wide-gamut display to an sRgb one and vice versa.
Overprint view or CPU view seem to be correct, but are very slow to work with.1 vote -
GPU performance
GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
turns colors to a pale tone.Using CPU preview turns back the vivid colors but it slows down the performance.
Any clue how to fix this?
I'm using the latest update of Mojave and Illustrator v. 23.0.1
4 votes -
GPU Stroke Rendering Issue
OS: macOS High Sierra 10.13.6 Build 17G5019
2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
64 GB RAM
NVIDIA GeForce GTX 1080 8191 MB
GPU Driver Version: 387.10.10.10.40.122
CUDA Driver Version: 418.105Hi, I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.
See attached pictures, the problem area is…
5 votes -
Errors or unexpected behavior when GPU Performance features are turned on
"Errors or unexpected behavior when GPU Performance features are turned on" message occurred while tried to new document or open document on MacBook Pro 2018 15" (Touch bar) for Illustrator CC 2015
2 votes -
3 votes
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GPU continues to randomly turn only white to black (not inverting!)
an ongoing issue with CC is the random and unprovoked flipping of Black to white on screen. Only the color white does this. This is not a case of color being inverted. It is only white in a file that suddenly turns black and then needs to be closed and reopened to fix.
3 votes
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