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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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341 results found

  1. GPU performance issues on Mac mini with second display attached

    I am having problems with GPU performance on my Mac mini (Apple M2, 16GB) with two displays attached.

    For example, when I move an object by using the arrow keys in quick succession, the artwork often does not refresh correctly. If I wait a while (sometimes about half a second) or press any key (e.g. the space bar), the artwork will update.

    Disconnecting the second display, resolves the problem. Also using the CPU to preview solves it.

    After further investigation, I found that it was not just the second monitor that was causing the Illustrator preview to stutter: I am…

    1 vote

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  2. With GPU enabled, the screen flashes when panned

    Windows 11 Pro, AMD Ryzen 7 3800X, 64,0 GB, AMD Radeon PRO W6400

    With GPU enabled, the screen flashes every time you swipe. and most of the effects look like on the screenshot.

    1 vote

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  3. 1 vote

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  4. After turning off overprint preview from a illustrator PDF file, edges of file are shown in a different area of the artboard, not on image

    After turning off overprint preview from a illustrator PDF file, edges of image/artwork are shown in a different area of the artboard.

    1 vote

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  5. rulers display bug

    I can't exactly say, which update introduced that bug, but Illustrator 2022 did not have it: sometimes (often when multiple documents are opened) the rulers go wild. When scrolling through the document, multiple copies of the rulers cover the whole screen and hide the artwork. We have this issue on both of our machines (iMac an Mac mini running on Ventura)

    1 vote

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  6. Real-Time Drawing and Editing mode does not work for objects with both an effect and opacity mask added

    If an object has an opacity mask, Illustrator renders it correctly when the object is moved, the mask moves together with the object.

    But if you apply an effect to this object, Illustrator will keep the mask in place while the object is moved, as if it has the mask unlinked.

    On the other hand, if you unlink the mask for the object without the effect and try to move it — Illustrator will render it wrong again, as if the mask is linked, until you release the object.

    Please see the GIF attached and try the file yourself.

    12 votes

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  7. 1 vote

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  8. The grid doesn't show in the GPU view.

    The grid doesn't show in the GPU view.
    Appear temporarily, just while using the Pen tool.

    Illustrator (Desktop) 27.8.1
    macOS Ventura 13.5
    iMac Retina 5K, 27-inch, 2020
    3.8 GHz 8-Core Intel Core i7
    AMD Radeon Pro 5700 XT 16 GB
    64 GB 2667 MHz DDR4

    1 vote

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  9. Illustrator not using GPU preview on MacBook Pro M1 Max

    I bought a new MacBook Pro M1 Max 16" 2021 I have the latest version of Illustrator installed. But when I work with a project where I have a bitmap image illustrator automatically switches to CPU preview and everything crashes.

    When I want to click up in the menu View > View using GPU - I can't it's greyed out. Cmd + E shortcut doesn't work either

    I can't work with the program like that. Please do something about it. For it is completely crazy. And you don't solve it and yet it limits the work quite a lot. Several…

    1 vote

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  10. GPU preview greyed out

    Mac Mini M2 Pro 32GB/1TB
    Ventura 13.4 (22F66)

    Illustrator 27.5

    Just opening a file and the View using GPU is greyed out, which results in slow performance.
    The file has 6 linked images (2 jpg + 4 png) which are totally below 40 ΜΒ.

    Here are the files.
    https://we.tl/t-OKm14RRB5a

    Thanks in advance

    1 vote

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  11. Can't use "View using GPU"

    Can't use GPU to view my work. Working on Illustrator 27.4.1, running on a MacBook Pro M1 2020 on Ventura 13.3.1 (a).

    1 vote

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  12. The path line is not aligned to the actual shape. Impossible to draw a precise shapes that could then be merged.

    That problem was already mentioned 3 or 4 years ago. I'm still having problems with it. when I draw line it is not aligned to the acutal shape. it gets offset from the fill for at least 2-3px. I'm having project where this is driving me crazy. I tried turning GPU off as some people on interned mentioned but when I do that illustrator is jut too slow which makes it impossible to work with. Im running latest illustrator on my MacBook Pro 2019 Monterey 12.4 freshly cleaned. This should not be happening. please do seething about it.

    2 votes

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  13. Selected anchor points turn light gray, are almost not visible version 27.5

    Illustrator 27.5. Ventura 13.2.1. When selecting items the selection color is not the layer colour but is almost not visible (light gray). GPU performance on or of doesn't help.

    1 vote

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  14. Outline 0.001pt isn't even - Laser doesn't understand path

    When we use an outline of 0.01pt the path is even, when we decrease the path to 0.001pt for the laser to understand we get an uneven line. How do we fix this?

    1 vote

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  15. Visual glitch

    White patches on screen when working on full pack layouts. To remove it and view the artwork correctly, Overprinting Preview has to be turned on, but it makes working slow.

    1 vote

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  16. previewing incorrectly

    our logo is a mess after I rotate it.

    it never happened before,

    since I update the newest version it start happening.

    please fix this. thank you.

    my illustrator version is 27.4.1

    1 vote

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  17. Modalità contorno

    ho problemi con la modalità contorno. Quando la attivo, Illustrator mi mostra sempre l'anteprima (sia con CPU che con GPU) anche se la modalitrà controno risulta effettivamente attiva. Ho controllato anche le impostazioni del documento su "imposta documento", ma la voce "mostra immagini con metodo contorno" è comunque disattiva. Inoltre quando risulta attiva, anche se non lo è veramente, non riesco a muovermi all'interno del documento e praticamente si "fissa" finchè non attivo nuovamente la modalità anteprima.

    1 vote

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  18. Certain shapes make illustrator change from GPU to CPU. Can't change back until a fresh reinstall.

    I created this glass effect on my laptop and exported it to drive to download onto my PC. It opens normally with GPU preview but it switches to CPU if I zoom into my work. After some experimenting I found out it's only because of my shapes that create the glass effect. It affects both my laptop and PC. Laptop uses 1660 Max Q, not intergrated graphics.

    It also affects other files (not consistent), that I open at the same time. Other files that are affected can't be changed back to GPU preview despite reopening the files individually. PC restart…

    3 votes

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  19. 2 votes

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  20. Illustrator suddenly switching to CPU preview, GPU preview greyed out

    My little research has shown that the preview mode changes when zooming if the cmyk document contains cmyk images. In a cmyk document with rgb images or an rgb document with rgb/cmyk images, there is no gpu to cpu preview switching when zooming. To reproduce the bug, the document must include multiple images in order to impact performance during scaling. My system: i5 8400, 32 Gb, GTX1650 with latest Studio Driver installed, Asus PA329C, windows 11 Build 22621.1265, Illustrator 27.3.1 Here's what it looks like on my system.

    4 votes

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