506 results found

1. Paragraph copy converts to individual letters, or small small groups of letters

   I have noticed this issue with some increasing frequency: where paragraphs of copy suddenly appear as individual letters or small groupings. These letters all appear on their own layer. I am unable to grab all the text, or modify an entire word. Thankfully, I save rounds of files, or work by copy and pasting , so I'm generally able to grab copy from an older version, but this is maddening to say the least. I work as a packaging designer and it's crucial that copy remain editable. I have attached an image of the copy selected and highlighted little pink circles where the breaks are occurring "Dismantled Paragraph" , as well as a file from a previous iteration that was copied and pasted from "Whole Paragraph" -which is whole and unaffected, as well as a screenshot of the individual layers. "layers of characters"

   I'm not sure what's causing this. I'm on a Mac 2019 2.3 GHz 8-Core Intel Core i9, running Monterrey 12.6. I use MS Teams for file storage.

   I have noticed this issue with some increasing frequency: where paragraphs of copy suddenly appear as individual letters or small groupings. These letters all appear on their own layer. I am unable to grab all the text, or modify an entire word. Thankfully, I save rounds of files, or work by copy and pasting , so I'm generally able to grab copy from an older version, but this is maddening to say the least. I work as a packaging designer and it's crucial that copy remain editable. I have attached an image of the copy selected and highlighted little pink… more

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   Need More Info  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Dot Grids with Subdivisions are displayed glitchy in Illustrator 2023

   Dot Grids with Subdivisions are displayed glitchy in Illustrator 2023

   Also, dot grids are displayed a little bit shifted towards objects that are snapped and aligned to this grid

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   1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Can’t reproduce. Please provide more info, about your OS, GPU, and screenshots of the 'shifting towards objects' you refer to.

3. Stroke width is scaled along with the element it is applied to

   The stroke width is scaled along with the element it is applied to (transform="scale(sx sy)") if the scale values (sx, sy) are different. Stroke width is not scaled if the scale values are the same. Ideally stroke should not be scaled.
   Workaround for the browser is to use vector-effect='non-scaling-stroke' attr, but it is still not being supported by AI.

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   0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This need some clarification.

   I don’t think I can understand the problem.

   Illustrator is capable of scaling strokes with object, it the corresponding option is checked. When it’s enabled, it does not differ between uniform and non-uniform transformations. So, is it a feature request and not a bug report, or am I missing the point of it?

4. 上書き保存時に時々保存前のaiデータが勝手に複製される

   バージョンはCC2022です。
   「sample.ai」のデータを上書き保存すると「ai100000000sample.ai」（0部分は任意の数字）というファイルが時々勝手に複製されます。
   削除しようとしても「権限がありません」と出て消せません（再起動すると消せるようになることがあります）
   バグなのか設定の問題なのかわからなかったのでここで質問させていただきます。

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  PCM Miyuki responded

   Kaho T 様　sy 様

   お手数ですが、一度こちらのAdobe Support Communityにございます内容をお試しいただけないでしょうか。

   https://adobe.ly/3DdlOSz

   引き続きどうぞよろしくお願いいたします。

   Illustratorデスクトップ版チーム

5. リンク画像が開かない

   イラレ上でリンクパネルの鉛筆マークを押しても、フォトショップデータ（元画像）が開かない

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   Need More Info  ·  0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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6. Font Height Options misbehave with rounded fonts

   Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

   I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

   Take a look at the file and the picture attached.

   When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

   But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

   Here is my idea what is going on.
   Curved glyphs are made with the optical compensations. You can clearly see that with 'o' glyphs. Both top examples have their o-s slightly bigger than the x-height — and that is correct.

   When a font designer makes a vertical terminal rounded, they lower it below the baseline to compensate the lack of weight this rounding causes. If you compare the vertical stem of 'r' with the bottom bar of 'z', you will the that 'r' overshoots the baseline.

   So if you measure a glyph with flat top and bottom, like 'z' (here), you can see that it stands on the baseline, but the x-height is smaller that set 40mm.
   If you measure an 'r' glyph from the bottom overshoot (which is below the baseline) to the top point (notice that it differs form font to font and thus can not be used at all) the result is off again.
   But if you measure from overshoot to the flat top... now it gives 40. And this seems to be what Illustrator does.
   Instead of measuring from the baseline, it starts from an optical compensator some glyphs have and should not be used for the measurement. It takes right metrics, but starts at the wrong, overshoot zero.

   Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

   I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

   Take a look at the file and the picture attached.

   When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

   But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

   … more

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting the issue .
   We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

   1)Kindly provide a video recording , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   Please mention the title of this issue as the subject of the mail.

   Warm regards
   Aishwarya G Gadodia
   Illustrator Team

7. 和文組版、縦組みでタブ設定した後の文字を「縦中横」にするとクラッシュする。

   和文組版中、縦組みの文字列でタブ設定した後の半角英数字を「縦中横」で縦にしようとするとアプリケーションがクラッシュする。また、「縦中横」設定した文字の前にタブを打ち込むと同じようにクラッシュする。

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  PCM Miyuki responded

   簑原圭介 様

   Illustrator デスクトップ版をいつもご利用いただき誠にありがとうございます。

   いただきました内容が発生した際にお使いのIllustratorのバージョンをお知らせいただけますでしょうか。

   引き続きどうぞよろしくお願いいたします。

   Illustratorデスクトップ版チーム

8. Images in clipping masks glitching and overlaying artwork when in GPU

   This is similar to previous posts but not sure if the same.. apologies if repeating. In the latest version of illustrator, images within clipping masks are glitching out and making the file impossible to work with. These glitched versions of the masked image change constantly when zooming in or out, but do not disappear as they used to when illustrator bugged out previously. see attached screenshot. The orange metal flake texture should only exist within the frame of the bicycle. The lighter orange glitchy shapes do not exist.

   iMac Pro - Big Sur 11.61
   Illustrator v26.0.1

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   8 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Thank you for reaching out and reporting this issue.

   We’ve attempted to reproduce the problem in-house but have been unable to do so with the current information. To assist us in resolving the issue more effectively, we would greatly appreciate it if you could provide the following details:

   1. Machine configuration and GPU details.
   2. If possible, the .ai file(s) where the issue is observed.
   3. A short screen recording demonstrating the issue.
   4. Confirmation on whether the issue persists with the latest Adobe Illustrator build.

   Your input will help us investigate this more thoroughly and expedite a resolution.

   Looking forward to your response.

9. Bounding box is off centered or is not aligned to object correctly

   The bounding box is off centered on my objects. I have all of the "Snap to.." options off, Preview bounds is off and I do not have any of the "align to pixel grid" options on. I created a new file and did a random rectangle and it is still off, but not as severe on the file that I am working on. I did try the "Reset bounding box" option and nothing changed. The screenshots are all objects without a stroke. I am on a Mac. I don't see this problem on the PC.

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you are still having problems with this, please provide a test file and a small video showing the exact workflow and the combination of options used. This would help to start investigation.

10. bmp

    bmpへの書き出しをしても、「ファイルが壊れています」となり、読み取りができない状況になっています。

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Miyuki responded

    syuichi okamoto さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました情報について、もう少し詳しい情報を頂けますと幸いです。

    1. お使いのオペレーティングシステム（マシンスペック）および Adobe ・Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順:
       ・フォント名など
    3. 追加の情報がございましたら追記をお願いいたします。
    4. （必要に応じて）スクリーンショットまたはビデオをアップロードしてください。

    どうぞよろしくお願いいたします。

11. テキストをアウトライン化した際に空白が記号に変換される

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Miyuki responded

    井出はるか 様

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    ご報告いただきました内容につきまして、追加情報が必要となりましたので、お手数をお掛け致しますが、ご協力をお願いいたします。

    1. お使いのオペレーティングシステム（マシンスペック）および Adobe ・Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順:
       ・フォント名など
    3. 追加の情報がございましたら追記をお願いいたします。

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

12. Dashed line not working

    I have the latest build of Illustrator 2021 for macOS Big Sur. When I try to apply the dashed line feature to lines or shapes, the effect does not show up. It’s as if I never clicked it. What’s going on here? I’ve never experienced this in past versions of Illustrator. I even tried deleting my preferences. Still nothing. This is so frustrating!

    14 votes

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    13 comments  ·  Strokes  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue.
    Unfortunately we are not able to reproduce this issue.
    Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

13. Cannot be renamed to PDF 26.3.1 (64bit)

    PDFに別名変更できない

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Miyuki responded

    FarEastCues Cosiral&Co. さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました情報について、もう少し詳しい情報を頂けますと幸いです。

    お使いのオペレーティングシステム（マシンスペック）および Adobe ・Illustrator (デスクトップ版) のバージョン

    問題が発生したときに実行していた手順:

    ・フォント名など

    追加の情報がございましたら追記をお願いいたします。

    （必要に応じて）スクリーンショットまたはビデオをアップロードしてください。

    どうぞよろしくお願いいたします。

14. Illustrator crashes everytime I try to edit a graph

    First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?

    4 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    Thanks for reporting a crash you faced in Illustrator.

    Based on your report, Illustrator is crashing when you are trying to edit a graph.

    Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.

    With Best Regards,

    Aishwarya G Gadodia

    Illustrator Team

15. Why i can't snap anything?

    For a few days now Im not longer able to snap anything (objects, texts, guides, grids or else), so I cannot be precise when it is necessary.

    1 vote

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    1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you are still having problems with this, please provide a test file and a small video showing the exact workflow and the combination of options used. This would help to start investigation.

16. 保存できないまま終了

    ドキュメントを保存しようとしても無反応。別名保存など無反応。
    やむを得ず強制終了。

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Miyuki responded

    @Chihiro Nakamura さま

    Illustratorデスクトップ版をご利用いただきありがとうございます。

    いただいたご報告ですが、「アドビサポートコミュニティ：Illustratorフォーラム」にて、ご質問の投稿をされてみてください。問題解決が早い場合があります。

    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0/ct-p/ct-illustrator-jp?page=1&sort=latest_replies&lang=all&tabid=all

    または、以下の手順でもう少し詳しく情報をお知らせいただけますでしょうか。

    -----

    ●問題の説明: 

    ●再現手順: 

    1. 

    2. 

    3. 

    4. 

    ●実際の結果: 

    ●期待された結果: 

    ●回避方法: 

    -----

    どうぞよろしくお願いいたします。

17. PDFの書き出しでアピアランスが正しく表示されない

    書き出し>スクリーン用に書き出しでPDFを選択すると、アピアランスで設定した色が正しい表示で書き出しされません。

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただきました内容のにつきまして、検証のため、以下の追加情報をお願いいたします。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    お手数をおかけいたしますが、ご協力のほどよろしくお願いいたします。

    Illustrator チーム

18. Artifact lines appear in Illustrator on images with softmasks when Mac OS GPU setting ON (will render on Rip output if downsampled)

    To Reproduce:
    On Mac OS 12 open the .AI file from the attachment (NativeIllustratorFilesFRESH.zip) in Adobe Illustrator
    Ignore the font warnings, but link the images (ignore links for any images not included in zip file)
    See the screenshot (artifact.jpg), notice the artifact lines around many of the images
    Now save this AI file as a PDF using the Adobe PDF Preset "Illustrator Default"
    Open this PDF in Acrobat and ensure "Smooth Images" in Preferences is enabled
    Notice the artifact
    Now using Acrobats option "Save AS Opimtized" (and this is the most important part) downsample the images to 300 dpi in this PDF
    Look at the resulting PDF, now you will see the artifacts regardless of the smooth images setting on or off. If you output this using the APPE rip the artifacts will render

    If you turn off the GPU setting found in "Menu > Illustrator > Preferences > Performance" the artifact disappears from screen. But having this setting off and then creating the PDF doesn't resolve the downsample issue.

    On the Windows OS, regardless of GPU setting On or OFF the artifacts never appear. Not in AI, not when images are downsampled or viewed in PDF (regardless of smooth images setting)

    Can you fix the MAC version to avoid these artifacts? Basically make the Mac match the Windows behaviour? Especially important is the PDF creation and artifacts appearing after downsampling.

    Since this appears to be a public forum, I have not posted the files. Please retrieve the files from Adobe Exchange case: 55198

    Other notes:
    The downsample issue occurs with other software that downsamples images, suchas Callas Toolbox and Pitstop

    Environments:
    MAC OS 12:
    AI Version: 25.0.1
    GPU: Intel Iris Pro OpenGL Engine

    Windows 10:
    AI Version: 25.4.1
    GPU: Intel(R) HD Graphics Family

    To Reproduce:
    On Mac OS 12 open the .AI file from the attachment (NativeIllustratorFilesFRESH.zip) in Adobe Illustrator
    Ignore the font warnings, but link the images (ignore links for any images not included in zip file)
    See the screenshot (artifact.jpg), notice the artifact lines around many of the images
    Now save this AI file as a PDF using the Adobe PDF Preset "Illustrator Default"
    Open this PDF in Acrobat and ensure "Smooth Images" in Preferences is enabled
    Notice the artifact
    Now using Acrobats option "Save AS Opimtized" (and this is the most important part) downsample the images to 300 dpi in… more

    4 votes

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    Need More Info  ·  1 comment  ·  Print  ·  Delete…  ·  Admin →
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19. Some strange pixels in vector objects and text

    Win10
    AI 26.1

    I have no idea how to fix it

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    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is clearly a GPU rendering bug.

    A workaround for this is to disable GPU rendering at all. To investigate this further, the team would need full details on the OS and GPU used, along with a test file.

    Please provide these in the comments in the original bug report or send them over to sharewithai@adobe.com

20. Recent work thumbnails are missing on the welcome page

    When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.

    Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10

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    6 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    We need the following logs to investigate this issue

    Mac: ~/Library/Logs/Adobe/Adobe Illustrator/25.4/Adobe Illustrator
    Win: C:\Users\[username]\AppData\Roaming\Adobe\Logs\Adobe Illustrator\25.4\Adobe Illustrator

    Please share files starting with UXPLogs from above folder to sharewithai@adobe.com