Images in clipping masks glitching and overlaying artwork when in GPU
This is similar to previous posts but not sure if the same.. apologies if repeating. In the latest version of illustrator, images within clipping masks are glitching out and making the file impossible to work with. These glitched versions of the masked image change constantly when zooming in or out, but do not disappear as they used to when illustrator bugged out previously. see attached screenshot. The orange metal flake texture should only exist within the frame of the bicycle. The lighter orange glitchy shapes do not exist.
iMac Pro - Big Sur 11.61
Illustrator v26.0.1
Noah Harris
shared this idea
Hi All,
Thank you for reaching out and reporting this issue.
We’ve attempted to reproduce the problem in-house but have been unable to do so with the current information. To assist us in resolving the issue more effectively, we would greatly appreciate it if you could provide the following details:
- Machine configuration and GPU details.
- If possible, the .ai file(s) where the issue is observed.
- A short screen recording demonstrating the issue.
- Confirmation on whether the issue persists with the latest Adobe Illustrator build.
Your input will help us investigate this more thoroughly and expedite a resolution.
Looking forward to your response.
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@Henoch, there is a separate report for this specific problem you are sharing — http://illustrator.uservoice.com/forums/601447/suggestions/50092491
Added you as a voter there based on your comment here. Thanks! -
Henoch Kloosterboer
commented
Hi there, on my system I can see this issue on Illustrator 29.7.1, whereas this is not an issue on the same system on Illustrator 24.0.3 for example. See both videos attached.
Machine config. iMac, Retina 4K, 21.5-inch, 2017, Graphics Radeon Pro 560 4 GB.
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Mika Espinal commented
Clipping mask glitch for Technical Drawing Pop-up details.... C'mon Adobe!!!
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Marc, perhaps you can help?
The next time this happens, bundle the file with the full OS and GPU details and send it over to sharewithai@adobe.com, along with screenshots and video.
A report without data and evidence is hardly useful :( -
Marc commented
I have seen this problem for over 10 years. Can we get Illustrator to play nice with the GPU please! Every time I see this, which is almost anytime I work with clipping masks, I check out Affinity's progress to see if I can switch. This basic functionality should be a priority over all new features, particularly the AI garbage being tacked on. It's such a basic issue and so prevalent, I am a bit flabbergasted at the delay.
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Hazel Thumath commented
I recently updated Illustrator as had read this would fix this problem... nope still happening!! drives me insane.
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Noah Harris
commented
Hey Egor. I tried sharing to that email but it came back as unrecognised
Noah
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Noah, can you send the file to sharewithai@adobe.com?
Also please attach that screenshot you made right in the email.
