Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
354 results found
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Free Transform Tool hidden under Puppet Warp in toolbar Illustrator CC 2018 22.1.0
The Free Transform Tool is no hidden under the Puppet Wrap Tool. The Free Transform Tool should be the default tool. The Puppet Transform Tool should be the one which is hidden.
In a typical day we use the Free Transform Tool quite frequently, while we almost never use the Puppet Wrap Tool. I do not speak for everyone, but only for our design studio and in my personal experience.
Before someone posts something about keeping the bounding box visible, please be aware that to remove as much useless clutter from our drawings while editing an…
12 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Recolor artwork window stops working shortly after opening (Illustrator CC2018) Im using Adobe Illustrator CC 2018 on macOS High Sierra (10.13.2).
I'm trying to recolor my artwork but the window accessed via Edit colors > recolor Artwork freezes shortly after using it.Everything remains responsive except that when I click any part of the window there is no response from Illustrator. I can still move the window around but cannot exit it. The OS doesn't recognize it as a crash (no "not responding" message).
I've been working on the same document in Illustrator CC 2017, recoloring worked fine in then.
Any idea how to fix this?
Thanks for the help…
19 votesCompleted (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Hi All,
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Raghuveer Singh
Illustrator Team -
Blob Brush leaves temporary marks When I'm moving around the cursor, without pressing any buttons, and have the Blob Brush tool selected I get these marks. They disappear if I switch to the selection tool.
39 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Circle size change when rotating When I rotate a perfect circle, the size changes up to .004”. A 15”x15” circle, when rotated 17.184° becomes a 15.004”x15.004” circle. I know it may sound trivial, but I’m creating technical drawings that have to be accurate to the ten thousandths of an inch.
1 voteI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Rotate Tool flickering objects under transform - 22.0.1 (OSX 10.13.1)
- Drawing some element (dosen't matter what), selecting the rotate-tool, trying to rotate the element while holding shift.
- being able to rotate in fixed angles.
- flickering element, no control over rotation (see video)
20 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Type properties panel bug Every time when changing a text's properties and deselecting it the text is reverted to size 12. Also when a different colour is applied to part of the text and deselecting it, the colour is applied to the whole text. The situation is the same with different font styles - setting part of the text in bold will result that everything is changed to bold when deselected. It happens every time.
23 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
1 vote
Please upgrade to the latest AI version 23.0 to resolve this issue. Version 22 is not supported on 10.14
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Artboard selection bugs in Illustrator CC 2018 There are a number of bugs related to Illustrator CC 2018 losing artboard selection (no highlight in the artboard list in the artboard panel), and losing sync between actual artboard selection and displayed (highlighted) selection. These include:
When copying an artboard by dragging and dropping it onto the New Artboard icon in the Artboard panel, and then dragging that new artboard to a new position in the artboard list, the selection is displayed on the new artboard in its new location, but in fact, the original artboard is still selected. Double-clicking on the new artboard does NOT move selection to…
18 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Brush Pressure exceeds set size/variation When drawing with the brush in CC 2018, the brush size of the stroke can exceed the set size and variation. For instance, If I have a brush size of 3 and variation 3, when drawing pressing very hard, the stroke size will go above 3 pts. in CC 2017 the brush stroke was limited to brush size.
34 votesCompleted (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Hi All,
As per the investigation done by the engineering team , the issue is not a bug , but an expected scenario.
Variation means that it should go both above and below the set size. So a 3pt stroke with 3pt variation will draw from 0 to 6 pt.
Kindly reach out to us incase you have any queries .
Regards,
Aishwarya G Gadodia
Illustrator Team -
Some Dashed Lines make Ai crash When typing these values in the Dashed Line fields:
0 2 0 2Ai crashes immediately, without a warning.
3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Selection Stuck Often when I select multiple object one will remain selected no matter where I click and what else I select. I have to "select all" then clink in blank space to get everything un selected. It's wasting a lot of time.
23 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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Unwanted characters appearing when outlining text. When using Type > Create Outlines, there is a chance of unwanted characters appearing.
Attached is a file where the error is reproducible. Notice how an additional "d" and "g" appear with you outline the text.
This file was created using Ai CC v22.0.1 and according to forum posts ive found, this issue has existed since CS4 or possibly earlier.
10 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Drag-n-drop across documents to locked layer warning Please see the animation.
I have two documents, one with current layer is locked.
When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...But in my case it does not.
I remember seeing it from time to time, but often it stops appearing.
I have nothing as result, no warning, no message, nothing.
And it's…13 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Image Trace has a problem keeping the artwork in the same location from the original. Illustrator version 22.0.1
Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."
As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific…
14 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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Illustrator CC 2018 - Error code 145 during updates Simply fix this bug once and for all.
It happens over and over and over again.Exit Code: 145
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 1 warnings(s)FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator22-Core', version:22.0.1.253
FATAL: Error occurred in install of package (Name: AdobeIllustrator22-Core Version: 22.0.1.253). Error code: '145'WARN: Target directory already exists: 'C:\Program Files (x86)\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows'
12 votesCompleted (Comments Open) ·AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded
This issue is fixed in Creative Cloud Desktop 5.2 update.
If you have not updated to Creative Cloud Desktop 5.2 update then you can try restarting the machine to proceed with installation.
-Rama
Illustrator Team -
Stroke size goes nuts under 1pt sizes When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest…14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Dropdown for stroke width in Appearance says 'mm' when units are 'px' AI 22.0.2
All units are set to 'px'.
Appearance stroke width dropdown says 'mm'.
Stroke same dropdown says 'px' all right.15 votesClosing this report as this no longer happens in latest versions (24.1.3)
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19 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Set Area Type width to larger than 13.888 inches via Type->Area Type Options... dialog Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.
This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.
I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type…
11 votesI am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Pressing keyboard arrows while 'Snap to grid' is on nudges art by two instead of one I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.
- Create document, e.g. A4, with units set as mm
- Set grid 10×10 — it's my mostly used grid, because I live in metric world
- Set 'Keyboard increment' to 1mm
- Enable 'Snap to grid'
- Draw custom-sized rectangle
- Press Up or Down several times and watch how coordinates change
Expected:
Rectangle's Y should go like this:
55, 56, 57, 58, 59, 60, 61...Actual result:
Rectangle jumps like this:
55, 57, 58, 61, 63,…17 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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