Illustrator freezes when clicking “New File” on Windows
Illustrator (v29.x ,v30) freezes every time I click “New File”.
The application works correctly if I open an existing .ai file.
GPU acceleration is disabled.
Fonts tested. Drivers updated.
This seems related only to the New Document screen.
Chiara Gildone
shared this idea
-
Virendra Singh Tomar commented
Hello Chiara,
We have made several attempts to reproduce this issue on our engineering side, but we have not been able to replicate the behavior in the latest GA builds.
If you are still experiencing this problem with the latest GA version, I would like to request a live debugging session with the engineering team. This will allow us to investigate the issue in real time, gather additional diagnostics, and better understand the conditions under which the problem occurs.
Please let us know if the issue is still reproducible in your environment and share your availability so that we can arrange a session.
Please also share the system information along with OS used
-
Chiara, if you open Preferences > General and enable 'Use legacy "File New" Interface' — does it freeze the same way?
