Translate Ideas and Comments
Choose language:
There was an error during translation

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. new update (v25.1) hangs when I select all text

    Hi, when I select all text objects in a file (Select>Object>All text objects), Illustrator hangs and I have to force quit. We have all had to revert to V24.3

    iMac (Retina 5K, 27-inch, Late 2015)
    Processor 4 GHz Intel Core i7
    Memory 32 GB 1867 MHz DDR3

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. lines aren't smooth with pencil tool

    Back in version 25.0 the paths drawn with the second setting were smooth. Since version 25.1 the paths aren't smooth. it creates unnecessary misplaced points.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Can't input search or rename Japanese in the Creative Cloud Library panel

    • Windows 10 20H2
    • Illustrator 25.1

    Can't input Japanese in the Creative Cloud Library panel.

    • Input Japanese in the search box
    • Rename the registered library in Japanese

    Checking with 3 PC.

    Original message (written by Japanese) :

    Creative Cloud ライブラリのパネルで、日本語入力ができません。

    • 検索ボックスで日本語入力ができない
    • 登録済みのライブラリに対して日本語でのリネームができない

    3台のPCで確認をしています。

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. DXF files not coming in to scale

    Catalina
    New Illustrator update 25.1 — DXF scaling is off, not correct.
    Original size nor does it work using 100% scaling import.
    Previous version no problem... DXF files come in to scale "original size"

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. VBScript Internal Script Execution Error in version 25.1

    Running VBScripts from File > Other Scripts is not currently functional in the latest update- however the very same scripts work fine if the scripts are opened manually (and worked as expected from 'Other Scripts' in the previous version).

    Please fix!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  6. Opacity mask editing mode is broken, changes made are not visible unless Clip / Invert option is selected

    I am experiencing a very new issue with Illustrator: when I draw something upon an opacity mask, the effect is not shown in real time.

    Never happened something similar before.

    I'm trying different settings with CPU preview, and also the relevant flag in the preferences (Draw and modify in real time, under "Performance" tab, hte last line) but does not seem to affect.

    This has been happening since the latest update.

    74 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    57 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. (Applescript) do javascript command no longer works in Illustrator 2021(25.1)

    Bug report:
    When using AppleScript's do javascript in Illustrator 2021(25.1), nothing happens regardless of whether it is a file or text. The result will return a missing value. In 25.0.1, it works fine.

    https://community.adobe.com/t5/illustrator/applescript-do-javascript-command-no-longer-works-in-25-1/m-p/11737799?page=1&profile.language=en

    In the case of jsx files, it can be avoided by writing the following code. If the file extension is jsxbin, it cannot be executed. And arguments cannot be passed.

    -- solution 1
    tell application "Adobe Illustrator"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
    end tell

    -- solution 2
    tell application "Finder"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
    end tell

    52 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Drag to select Text in fields broken with update

    In the properties panel we are no longer able to drag to select the text in text fields. Very frustrating. This doesn't seem to be an issue in other text fields throughout the UI, mainly the properties panel.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  9. M1 Apple McBook - Crashing

    I just got a new MacBook Pro with the M1 Apple chip. Illustrator keeps freezing and crashing. It also causes my whole computer to crash! I heard many other people are having the same problem. It is unusable by this point!

    62 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    63 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

  10. New Recolor Artwork information link not working

    In the new Recolor artwork 2021 panel the info button in the lower left jumps to a link that is not working currently. It was working for me before, but in the past few days it's failed:
    http://www-staging.macromedia.com/go/ai_recolor_info

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  11. illustrator 2021 stuck on initializing on mac

    illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  12. Drop Shadow Deletion Crashes Illustrator

    I can apply a drop shadow to a shape, and then when I copy & paste that shape and try to remove the drop shadow from the copied version, the application crashes.

    41 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    24 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  13. 92 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    42 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. Illustrator 2021 (Version 25.0.0) crashing when running Variable Importer script

    Ever since the update, the program crashes when you either "test" the files before importing the variables or even if you skip this step and directly choose importing the variables, it completely crashes the application. I require this script for my job and have a project due this Friday, October 30th 2020. Please address immediately.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Blending paths with Width profiles works wrong

    Create two lines.
    Apply width profiles to both of them.
    Blend them.
    Ai will generate step that have uniform profiles instead of intermediate.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  16. Big Sur and native Effects gallery crash

    Anybody else getting Illustrator CC2019 and 2020 to crash in Big Sur (beta) when accessing the Filter Gallery (eg. Effect > Texture > Grain)?

    You don't even have to apply the effect. Simply opening that window will doom you to a crash.

    Tested with latest public releases of CC2019 + 2020 and macOS 11 Beta (20A5384c) on 2015 iMac.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
  17. ExportOptionsPNG24.artBoardClipping broken in 2020

    ExportOptionsPNG24.artBoardClipping (set to false)

    In 2019 (23.1), PNGs exported by javascript are trimmed to the visible bounds of the object as expected when false. When true, they're the size of the artboard.

    In 2020 (24.3), the same script always produces PNGs the size of the artboard whatever artBoardClipping is set to.

    Illustrator 24.3 vs Illustrator 23.1
    Windows 10
    Script run via Illustrator (File/Scripts) as well as testing in ETSK 4.0.0.1

    It's a dealbreaker for version 24. We can't upgrade as a team unless this is fixed.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    12 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  18. Trim Transparent Pixels on PNG Export BROKEN in 24.3

    Exporting PNG used to trim out transparent pixels but in Version 24.3 that feature is broken. Exporting PNG results in a file with the dimensions of the object or group INCLUDING transparent pixels.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  19. Illustrator 24.3 Crashing When Selecting Colours with the Layers Palette Open

    See video: https://www.dropbox.com/s/j7hete8hhhe7mzv/Screen%20Recording%202020-09-11%20at%2014.34.23.mov?dl=0

    Illustrator 24.3 crashes when changing the colour of a gradient handle if the Layers palette is open and on-screen. Video above is a freshly re-installed Illustrator in a brand new user account (macOS 10.15.6).

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  20. Ver 23.3, When character unit is Q, spin button does not work properly with font size of character panel and control

    Version : 24.3
    OS : Windows and macOS

    1. Set the unit character to series (Q) in the environment settings
    2. Create point text and area text
    3. Change the font size of the character panel or control with the spin button.

    In this operation, the spin button does not work properly, and the size can be changed only within a specific range based on the character size at the time of selection.
    In the property panel, it works normally.
    Even if you enter it directly, a value with decimal will be entered instead of the entered value.
    Other units are normal.

    Original…

    127 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    19 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  • Don't see your idea?

Feedback and Knowledge Base