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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Can't create new file

    When I click Create New... it comes up with a window but it doesn't have anything on it. All that comes up is the window with the title of %CCXFNFTDIALOG_NAME. It is really annoying since I can't create new project.

    I'm on a Window 10 running Illustrator 23.0.1.

    1 vote

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  2. 0 votes

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    2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  3. No swatches showing for any panels

    When I open up a file using the open with option inside of Windows explorer, my swatches are always empty no matter what panel I'm using. Colors panel, etc. The only way it doesn't seem to have this bug is if I'm inside of Adobe Illustrator and I open a file from inside of the program. This is very inconvenient.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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    This is working as expected. You have opened a png file and since a png file will not have Illustrator swatches it does not show up.
    If you create a new Illustrator file will then see Illustrator swatches. Once you have created a new Illustrator file you can place the png file inside it.

  4. Interacting with properties panel can make app require force close

    MacOS 10.14.1
    Illustrator 23.0.1

    Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:

    • Menus are greyed out
    • any menu function can't be done, including save and quit
    1 vote

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi David,

    This happens, when you open some menu while a panel pop-up is still open. Since you had the fill popup open from properties panel, when you clicked on menu, so its grayed out.
    You need to close the popup first to open the menu.

  5. Align distribute center doesn't work

    Trying to use Align>Distribute center with Align to Selection selected - on a group of elements.

    Elements arent distributed symmetrically but seem to randomly distribute, some elements very close together and others very far apart. Same issue has been repeating since updating to 23.0.1. Working on MacOS Mojave 10.14.

    For example the attached 3 elements were aligned with horizontal center distribution, but the center object moved close to the left text block.

    10 votes

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  6. No icon - can't recognise file type.

    Latest build Windows 10 with Ai 23.0.1 can't recognise the file and keeps asking what to open with. Additionally the icon is missing on all ai. files.

    1 vote

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    Please reinstall Illustrator. The functionality that you are referencing comes from the Windows operating system and re-associating file types using the Windows operating system should solve the issue.

  7. Wrong font preview for RTL languages

    There are a few problems with the new fonts preview in the last version of Illustrator.
    1. Even though 'Selected Text' preview option is selected the preview shows first five Hebrew alphabet letters instead.
    2. This happens weather the text box is selected or the text itself.
    3. Sometimes the 'Selected Text' preview is shown. In those cases it's shown backwards (LTR instead of RTL).

    This happens in spite of the fact that the text box is marked as a 'Hebrew' one and 'RTL Arabic' digits is selected.
    I'm using a Mac running OS X 10.13.6 High Sierra.

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Eli,

    Not all the fonts have all the glyphs available with them to show the preview. For the fonts where glyphs are not available, we show the default sample preview (that’s why you get first five glyphs for those fonts)

    Hope This helps.

    Thanks
    Anish Kumar
    Illustrator QE

  8. stroke

    Stroke panel does not work correctly. No details are shown and only after multiple workspace changes, does it sometimes appear.

    1 vote

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    Thanks for contacting us. your panel is in collapsed state. Please click on double arrow button to expand the same.

    Thanks
    Anish Kumar
    Illustrator Team

  9. No de-selection of gradient Point / Appearance panel behaviour in AI23

    If I edited a gradient point once, the selected point stays selected forever. I is possible for me to select another gradient point, but not de-select the point.

    Why would this be necessary?
    Because, when I edit some stacked layers of gradients in the appearance panel (what I do very often), the editing of the gradient hides the complete appearance, showing only the highlighted color swatch of the gradient point in the appearance panel.
    The only way to get the whole appearance visible again in the panel, is to swith to another tool (i.e. selection tool). This is very time…

    1 vote

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    Hi Marek & Dllyana,

    Thanks for sharing this issue,Illustrator team really appreciate this.
    You can deselect the selected color stop via Escape key when you are in gradient tool. I hope this works for you as a workaround to deselect the selected color stop.

  10. You took away the highlighted outlines from when I select and create objects

    I cannot see the outlines highlighted on anything I select, this has ruined my ability to use this program.
    I tried going into preferences and selecting the option for showing anchors when I select and it did not work either.

    I want the old version back, this is useless, PLEASE STOP CONSTANTLY UPDATING THIS PROGRAM

    1 vote

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    Sorry to hear that you are facing this issue. Looks like you have ‘Show Edges’ option disabled. Goto View→ Show Edges and it will enable the outlines.

  11. 1 vote

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  12. Possible Bug - Crop Image Auto Resizing Crop Box in New CC Illustrator 2019

    I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting…

    2 votes

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    You are referring to the content aware crop feature: https://helpx.adobe.com/illustrator/using/whats-new.html#ContentAwareCrop

    To turn this feature off please visit the Preference dialog (CMD+K) and turn off “Enable Content Aware defaults”


    If I may suggest a workflow for you.
    1. Use linked images, they not only are fast but also save disk space.
    2. If you already have embedded images in your file, please use the unembed feature of Illustrator to export and link files automatically for you.
    3. All linked images have this feature of Edit Original where you can edit images in a software of your choice like Photoshop.
    4. If you have to share files to other users please make use of File menu>Package feature to collect everything including linked images and fonts in one directory.

  13. can't read pdf in acrobat pro dc, created in illustrator CC 2019, since update

    can't read pdf in acrobat pro dc created in illustrator CC 2019. Opens file but shows no content. Illustrator some times struggles to open ai files, very slow.
    Model Name: MacBook Air
    Model Identifier: MacBookAir5,2
    Processor Name: Intel Core i7
    Processor Speed: 2 GHz
    Number of Processors: 1
    Total Number of Cores: 2
    L2 Cache (per Core): 256 KB
    L3 Cache: 4 MB
    Memory: 8 GB
    Boot ROM Version: MBA51.00F8.B00
    SMC Version (system): 2.5f9
    Serial Number (system): C02HX379F57J
    Hardware UUID: 605CDB5B-A377-5A89-AECE-064496379592
    macOS 10.13.6 High Sierra

    1 vote

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  14. Blob tool won't change size

    When I use the blob tool it won't change size from 1 pt. No matter if I change the size. It is very frustrating to use so I can do college homework.

    This issue is on both my Acer laptop with my Huion tablet and on my Surface Pro 3. I reinstalled the app on my laptop and didn't fix the issue.

    1 vote

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  15. How to reinstall CC2018?

    How to reinstall CC2018? The updater removed it. CC2019 keeps failing to preview and then crashing!!!!

    1 vote

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  16. Oversize UI Elements in Ai 2019

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do…

    2 votes

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  17. Freeform Gradient doesn't transform correctly High Sierra (macOS 10.13)

    Freeform Gradient points should transform relative to path. Gradient does not transform as expected.

    2 votes

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  18. Escape Key and Arrows Not Working With Illustrator 2019

    Several keys are not working as intended. The arrow keys do not work at all. The escape key also does not work in certain situations. When creating text, the escape key no longer works to exit out of editing the text.

    30 votes

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  19. saved workspace not the same after 22.1 update

    After 22.1 update my workspace is missing saved tool of Symbol, Brush, & Graphic style libraries. Only cloud character library is okay. Reset workspace in menu doesn't work.

    2 votes

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  20. workspace

    While using the new Illustrator CC v.23, the workspaces will randomly move around and cover up the art board that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.

    8 votes

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    We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating

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