Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
371 results found
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Can't Save certain files on Big Sur (Illustrator 24.3)
While saving certain files, illustrator starts loading, freezes and crashes.
Reinstalling didn't seem te work.5 votesThis issue is fixed in Illustrator 25.0 and above for Mac OS Big Sur. Users can disable the “Background Save” option in File Handling & Clipboard preference to workaround this issue in 24.3 and below.
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ドロップシャドウのデフォルトのカラー設定がK100%ではなく4色になっている
発見はMacOS Catalina(10.15.7)ですが、Windows10でも同様でした。
Illustrator2021(25.2)のドロップシャドウにおいて、デフォルトのカラー設定がK100%ではなくC93%、M88%、Y89%、K80%になっています。RGBベースのカラー設定がCMYKモードに持ち越されているものと思われますが、印刷において事故の原因となりますので早急に修正願います。79 votesI am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Type — Different Opacity Settings Not Displayed (GPU Preview)
AI Version: 25.2
OS: MacOS 11.2.1
Using GPU PreviewProblem:
- With some type selected, edit the text and change the Opacity of only some letters.
- Note that those characters do not look changes.
- Switch to CPU Preview and note that the Opacity of those letters now display as expected.
3 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Opacity Doesn't Live Update when using Properties Panel + Keyboard
AI Version: 25.2
OS: MacOS 11.2.1
Using CPU & GPU PreviewProblem:
- With an object selected, open the Properties Panel.
- Click in the Opacity field and use the keyboard to increment the opacity up or down.
- Note that the object's opacity doesn't change unless the change is accepted either by pressing the Return key, or clicking into the artwork.
Expected Behaviour:
- As the opacity is adjusted using the keyboard, the artwork should demonstrate the changed opacity.
Notes:
- If you use the Transparency Panel, and adjust the Opacity there, the keyboard commands are recognized as usual.3 votesCompleted (Comments Open) ·AdminArchana Kumari (Lead Software Engineer, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Archana Kumari
Illustrator Team
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System compatibility report
Windows 10
Adobe Illustrator 25.2While launching Adobe Illustrator, a window appears warning of an unsupported video driver although the exported report (txt-file) does not show any problem. All drivers are up-to-date.
22 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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new update (v25.1) hangs when I select all text
Hi, when I select all text objects in a file (Select>Object>All text objects), Illustrator hangs and I have to force quit. We have all had to revert to V24.3
iMac (Retina 5K, 27-inch, Late 2015)
Processor 4 GHz Intel Core i7
Memory 32 GB 1867 MHz DDR31 voteI am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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lines aren't smooth with pencil tool
Back in version 25.0 the paths drawn with the second setting were smooth. Since version 25.1 the paths aren't smooth. it creates unnecessary misplaced points.
5 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Can't input search or rename Japanese in the Creative Cloud Library panel
• Windows 10 20H2
• Illustrator 25.1Can't input Japanese in the Creative Cloud Library panel.
• Input Japanese in the search box
• Rename the registered library in JapaneseChecking with 3 PC.
Original message (written by Japanese) :
Creative Cloud ライブラリのパネルで、日本語入力ができません。
• 検索ボックスで日本語入力ができない
• 登録済みのライブラリに対して日本語でのリネームができない3台のPCで確認をしています。
18 votesI am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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DXF files not coming in to scale
Catalina
New Illustrator update 25.1 — DXF scaling is off, not correct.
Original size nor does it work using 100% scaling import.
Previous version no problem... DXF files come in to scale "original size"12 votesWe have fixed the issue in AI version 25.2. Would request you to let us know in case you still run out into this issue.
Thanks,
-Ravi Gupta
Illustrator Team -
Page orientation incorrect in new document panel
Opening a new document and trying to make it 17"w x 11"h, the document opens at 11"w x 17"h.
v25.1
14 votesThe issue is no longer reproducible in later versions of Illustrator. Please comment back if it still does happen for you.
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VBScript Internal Script Execution Error in version 25.1
Running VBScripts from File > Other Scripts is not currently functional in the latest update- however the very same scripts work fine if the scripts are opened manually (and worked as expected from 'Other Scripts' in the previous version).
Please fix!
1 voteI am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Opacity mask editing mode is broken, changes made are not visible unless Clip / Invert option is selected
I am experiencing a very new issue with Illustrator: when I draw something upon an opacity mask, the effect is not shown in real time.
Never happened something similar before.
I'm trying different settings with CPU preview, and also the relevant flag in the preferences (Draw and modify in real time, under "Performance" tab, hte last line) but does not seem to affect.
This has been happening since the latest update.
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1-all-objects.png 433 KB -
2-mask-embedded-image-(wrong).png 298 KB -
3-mask-vector-object-(correct).png 490 KB -
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0B-1.png 15 KB -
Screenshot 2024-01-03 164221.jpg 247 KB -
Captura de pantalla 2023-12-15 143916.png 19 KB -
Screenshot 2023-12-08 at 12.07.05.png 3919 KB -
Screenshot 2023-12-08 at 12.06.10.png 276 KB -
Screen Shot 2021-01-26 at 2.20.54 PM.png 954 KB -
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Screen Shot 2021-01-26 at 2.21.54 PM.png 979 KB -
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Screenshot 2021-01-12 at 12.57.11.png 937 KB -
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Screenshot 2021-01-12 at 11.33.54.png 97 KB -
Screenshot 2021-01-12 at 12.56.44.png 815 KB
97 votesHi Everyone,
We have fixed this bug in our latest release – v 28.2.0 which is available worldwide now. Thanks for your patience on this.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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(Applescript) do javascript command no longer works in Illustrator 2021(25.1)
Bug report:
When using AppleScript's do javascript in Illustrator 2021(25.1), nothing happens regardless of whether it is a file or text. The result will return a missing value. In 25.0.1, it works fine.In the case of jsx files, it can be avoided by writing the following code. If the file extension is jsxbin, it cannot be executed. And arguments cannot be passed.
-- solution 1
tell application "Adobe Illustrator"
open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
end tell-- solution 2
tell application "Finder"
open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
end tell…
53 votesI am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Drag to select Text in fields broken with update
In the properties panel we are no longer able to drag to select the text in text fields. Very frustrating. This doesn't seem to be an issue in other text fields throughout the UI, mainly the properties panel.
27 votesI am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Canvas goes white and blue when selecting object.
Whenever I select anything on the canvas, the entire canvas goes full white, and alternates between blue and white. Clicking anywhere on the canvas returns to the previous view, but it makes it impossible to make adjustments. I'm using Illustrator 25.0.1, on a 2019 16" MacBook Pro running macOS Big Sur. I tied reverting to 25.0.0 but the same problem occurred.
16 votesI am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Incorrect size for a group with an ellipse
I have a number of 5mm ellipse selected - these should have a complete height of 65mm when selected. But illustrator has ignored the white space between, giving a height 10mm less than it should be!
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Dimensions_4.jpg 287 KB -
Dimensions_3.jpg 265 KB -
Dimensions_2.jpg 269 KB -
Dimensions_1.jpg 201 KB -
Screen Shot 2021-08-17 at 3.12.40 PM.png 211 KB -
シェイプテスト.ai 1183 KB -
回転前.png 136 KB -
回転後.png 132 KB -
Screenshot 2021-05-19 080253.jpg 26 KB -
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Screen Shot 2021-03-30 at 8.23.13 PM.png 1360 KB -
Screenshot 2020-12-09 at 16.24.15.png 50 KB
25 votesSeems to be fixed in the latest release. Please check if it is and comment back if it does not.
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M1 Apple McBook - Crashing
I just got a new MacBook Pro with the M1 Apple chip. Illustrator keeps freezing and crashing. It also causes my whole computer to crash! I heard many other people are having the same problem. It is unusable by this point!
76 votesThis issue (entire M1 MacBook system freezes) is fixed for AI 25.0.1 and 25.1 This fix takes effect in a day's time, if you still face this entire system freeze then please follow the steps to update:
1). Backup your preferences and launch Illustrator with fresh preferences
2). Quit and re-launch Illustrator once again
3). Use Illustrator in your workflow.
If you see AI crash and entire system is not freezing then please create a new issue.
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New Recolor Artwork information link not working
In the new Recolor artwork 2021 panel the info button in the lower left jumps to a link that is not working currently. It was working for me before, but in the past few days it's failed:
http://www-staging.macromedia.com/go/ai_recolor_info1 vote -
illustrator 2021 stuck on initializing on mac
illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version
16 votesThis bug has been fixed in 25.1 version.
Please use the updated build.Regards,
Illustrator Team -
Locked background objects unlocking/moving when using lasso selection tool
When I select using the LASSO tool, on screen shows the correct points have been selected, but when I then try to move just these selected points, Illustrator also moves the LOCKED background objects underneath. This error does not happen when I select using other tools. This is clearly a bug!
33 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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