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Drop Shadow Deletion Crashes Illustrator

I can apply a drop shadow to a shape, and then when I copy & paste that shape and try to remove the drop shadow from the copied version, the application crashes.

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Blake shared this idea  ·   ·  Report…  ·  Admin →
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Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded  · 

I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

Thank you for all the feedback. Keep it coming!

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  • Clipping Path Service commented  ·   ·  Report

    It's a very creative Tutorial For Create Drop Shadow in illustrator. I will be Try IT. I have Also used Adobe illustrator for Creating Different designs. I Creating an illustrator Clipping Path Also.

  • EBM commented  ·   ·  Report

    Ditto! Every single time.

    I ended up getting rid of the drop shadow by playing with opacity.

  • Andrew Goodman commented  ·   ·  Report

    It's worth noting that I am having this issue with removing *all* effects with the latest version of Illustrator on Windows 10.

  • Anonymous commented  ·   ·  Report

    Same here. Illustrator 2021 on Windows 10

  • Anonymous commented  ·   ·  Report

    Please ignore the comments that this has been resolved, it most certainly hasn't.

    The alleged 'solution' below is a workround and not a fix. We should not need to change our workflow to accommodate this error.

    I reported this on Illustrator 25.0 and now 25.0.01 has it too. Why take support tickets if you do not implemment them?

    I am still using the older vesrion of Illustrator but paying for the privilage of using the newer one.

    We need to know when you are going to fix this.

  • Anonymous commented  ·   ·  Report

    I talked to adobe support several times, and they are working on it. in the meantime I installed an older version

  • Anonymous commented  ·   ·  Report

    Can anyone provide an ETA for the fix? This is really frustrating.

  • Jay commented  ·   ·  Report

    Having this issue as well on my windows Lenovo laptop. Only started happening when I update to illustrator 2021. Luckily the appearance panel allows you to remove effects without crashing. I just have to remember the use it.

  • Poh commented  ·   ·  Report

    Thank god. I thought it's my PC problem. It's been very frustrating.

  • Joannis commented  ·   ·  Report

    No matter which effect I try to delete from the properties panel Illustrator crashes. Win10 Illustrator 2021

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