New Update (v24) crashes when I launch Illustrator by opening a file from finder
I'm working on macOS Mojave 10.14.6
2.9 GHz Intel Core i7
Mem 16 GB
Graphics Radeon Pro 460 4 GB Intel HD Graphics 530 1536 MB
Anytime I double click on an illustrator file from a finder window to launch illustrator (it is not open) the icon bounces and then crashes.
Jill Claterbos-Clay
shared this idea
Hi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue.
Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail
Regards
Ankit Goyal
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Anonymous
commented
I am currently experiencing the same issue.