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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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192 results found

  1. Paragraph styles not properly justifying

    I'm using the latest updated version of CC on mac High Sierra 10.13.6

    When I just use the justify option in the paragraph window, the type will justify properly, but when I've tried to create a paragraph style, the type hangs outside of the text box, no matter what I do.

    Is there something I'm doing wrong, or is this a bug issue? And if so, any workarounds? I'm working on a file that needs a lot of type, and Illustrator is preferred over InDesign (which I've never had a problem with).

    Thanks.

    3 votes

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  2. New update (23.0.1) shows Home screen instead of my actual file until I press F

    Most of the times, when I open an AI file I can't see my actual artboard until I press F (Toggle Screen Mode). Once I switch the screen mode it shows a weird red color in the artboard (too fast to capture).

    3 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry to hear that you are facing this issue. We have fixed similar issue in 23.0.3,
    Can you please upgrade to 23.0.3 and let us know if your problem is resolved or not?

  3. Appearance of Black Feature Not Working in Illustrator CC 2019

    The "Appearance of Black" feature is not working after installing Illustrator CC 2019. I've tried to disable and re-enable the feature, however all blacks appear as rich black now. The document shown in the attached screenshot is in CMYK color mode. The black box on the left is 100% K only, the box to the right is C: 60%, M: 50%, Y: 50%, and K: 100%.

    Previously 100% process black only would display as shown in the preferences window. I've tried to open an old document and create a new CMYK color mode document, however the 100% K looks rich…

    3 votes

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  4. GPU Preview displaying hidden shapes

    In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
    If I switch to Outline view the shape is hidden correctly.
    If I switch back to GPU Preview the shape is still being displayed.
    I have to reboot Illustrator to get GPU Preview to work correctly again.
    And then it goes wrong again very soon afterwards.

    This has now happened several times.
    I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as…

    3 votes

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  5. Tools and panels never open

    I am having a problem with Illustrator since a few days now and I just don't find solution for it.
    Every time I open Illustrator it forgets that the Control panel, the Tools panel and the other panels such as Transparency, Layers, Color, etc. was opened. It is really annoying to open them every time.
    Could someone give a solution. And I am using the latest version of Illustrator for 2 months now I think, and it started to do this only a few days ago.

    3 votes

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  6. Pen tool glitch

    When using the pen tool, the artboard glitches and a big gray area appears from the upper right corner (screenshot 1), glitches even more and turns yellow when scrolling or moving the cursor (screenshot 2).
    Pen tool absolutely impossible to use.

    This started happening after last update (version 22.0.1 - 64 bit) on Windows 8.1

    3 votes

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    0 comments  ·  Tools  ·  Admin →
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  7. Using idropper to copy text settings cause the text and text box to disappear. Amazing! Great feature.

    Using idropper to copy text settings cause the text and text box to disappear. Amazing! Great feature.

    3 votes

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    Need More Info  ·  Anish Kumar responded

    Hi Nozzle,

    Just wanted to know that are you still facing this issue? In which version are you facing this? Is it happening with any specific font?

    Thanks
    Anish Kumar
    Illustrator Team

  8. Can't click on properties dropdowns

    I just updated AI to the newest release and suddenly I'm unable to access extended properties not displayed on the main panel nor will it let me select and change colors via the properties panel. I also don't like that you've all decided what tools I work with constantly, I need to be able to customize what I need to keep open for my workflow optimization. Because if I could, I could work around this bug.

    3 votes

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  9. Eye Dropper tool color is off

    When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB

    3 votes

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  10. 2024バージョンで保存したのに、2025バージョンで開くと更新ダイアログで2024より前のバージョンで作成されたデータと表示され、更新箇所を確認できない

    2025で開いたときに更新箇所を確認したいので、2024で別名保存して、2025で開くと、以下の表示が出ます。
    「このファイルには旧バージョンのillustratorで作成されたデキスとが含まれています。テキストレイアウトが更新されることで、文字の配置が変わる場合があります。・ファイルを閉じる場合には「キャンセル」を選択します。・テキストレイアウトを更新してファイルを開く場合には「OK」を選択します」

    何度やり直しても、「更新を確認」のボタンがあるダイアログがでません。

    2024のバージョン:28.7.5(64bit)
    2025のバージョン:29.3.1(64bit)

    2 votes

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  11. Area type vertical alignment and auto size doesn't work

    I've been using Illustrator on my Intel Mac under Sequoia and last versions lets you choose center, bottom or justify alignment but it always acts as top and the auto size option is disabled.

    2 votes

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  12. カラーピッカーバグ

    文字に適用した効果、光彩(外側)でカラーピッカーを起動しスポイトで画面の色を吸い取った後、吸い取ったカラーのグラデーション上に表示される円を移動すると全く関係のない色に勝手に変化してしまいます。

    2 votes

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  13. Scrollbar breaks using stylus (windows/wacom)

    While I'm using a stylus, if I use the scrollbar, illustrator acts as if I haven't released from the scroll bar and continues to wildly scroll, and all other features including closing the program are inaccessible. This continues even if I tab out of the program and doesn't stop until I force quit illustrator.

    2 votes

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  14. トラックパッドでの拡大縮小が出来ない

    トラックパッドの2本指でのピンチで拡大縮小が
    起動後、暫くすると出来なくなる。

    2 votes

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    Need More Info  ·  1 comment  ·  Actions  ·  Admin →
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  15. 和文組版、縦組みでタブ設定した後の文字を「縦中横」にするとクラッシュする。

    和文組版中、縦組みの文字列でタブ設定した後の半角英数字を「縦中横」で縦にしようとするとアプリケーションがクラッシュする。また、「縦中横」設定した文字の前にタブを打ち込むと同じようにクラッシュする。

    2 votes

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    Need More Info  ·  PCM Miyuki responded

    簑原圭介 様

    Illustrator デスクトップ版をいつもご利用いただき誠にありがとうございます。

    いただきました内容が発生した際にお使いのIllustratorのバージョンをお知らせいただけますでしょうか。


    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  16. 書き出しがtmpで止まる

    2回に1回くらいの確率で、アートボードの書き出しでファイルがtmp$$しか出力されない

    2 votes

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただきました内容につきまして、以下の内容の詳細をお教えください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2, 問題が発生したときに実行していた手順
    3. [再現検証用] Illustrator ファイルまたはムービー

    書き出しは複数のメニューや設定がありますので、再現検証のために追加情報をお願いいたします。

    よろしくお願いいたします。

    Illustrator チーム

  17. フリーズする

    os...Windows 10 Pro
    バージョン:2022最新版。
    描画作業をしていると突然フリーズして落ちる。復元されない。(2020版では、復元されたのに)

    仕事が進まなくて困っています。

    2 votes

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    0 comments  ·  Actions  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへご協力いただきありがとうございます。

    ご報告いただいた内容の詳細が不明ですので、詳細をお知らせください。

    最初にお願いがございます。

    「Illustrator 2022」は、先日、安定性の向上をおこなったバージョン「ver.26.0.1」を一般リリースいたしました。
    ご報告いただいた現象について、この最新バージョンで再現するかをご確認ください。

    もし、同じように再現するような場合は、以下の質問にお答えください。

    1. マシンのハードスペックをお教えください。
    2. どのようにデータを作成し、どのような操作でフリーズするのか、再現手順をお書きください。
    3. 再現データがあるようでしたら、検証用にご提供ください。

    お手数をおかけいたしますが、よろしくお願いいたします。

    Illustrator チーム

  18. 1,macos10.15.7 Illustrator26.0 PhotoshopEPS形式画像を配置すると指定したサイズにならない psd形式は問題ない

    この現象は、以前のバージョン CC2021までは発生しませんでした。
    解決策がありましたらお教えください。
    Windowsでは未確認です。

    2 votes

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックにご協力いただきありがとうございます。

    ご報告いただいた「PhotoshopEPS 画像を配置するとサイズが大きくなる」という現象ですが、再現できませんでした。

    Photoshop の画像解像度ダイアログで「幅、高さ、解像度」が同じデータを各種画像形式で保存し、Illustrator 2022 に配置した場合は、同じサイズで読み込まれています。

    いくつか質問させていただきます。

    1. Illustrator 2022 では、全ての Photoshop EPS 画像ファイルで同じ現象が再現しますか? (リンク、埋め込み)

    2. Illustrator 2021 で新規ドキュメントを作成し、同じデータを配置しても問題ありませんか?

    3. 各画像データを Photoshop で開いて画像解像度ダイアログで確認しても、同じサイズ設定ですか?

    4. 確認しても「幅、高さ、解像度」が同じ画像データにも関わらず、やはり Illustrator への配置サイズが変わってしまうようでしたら、問題のデータを検証用にご提供いただけますか?

    以上、お手数をおかけいたしますがよろしくお願いいたします。

    Illustrator チーム

  19. 2 votes

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    Need More Info  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「不明なエラーで保存できない」という現象ですが、詳細情報が不明なため、検証ができませんので、追加情報をお知らせください。

    バグを報告する際は、以下の内容を詳しく記載していただけますと、検証を行うことができますのでご協力ください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順や操作
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    お手数をおかけしますが、よろしくお願いいたします。

    Illustrator チーム

  20. Screen goes white as soon as I draw something

    As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.

    M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.

    2 votes

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    The team is aware of a similar looking issue, where this is due to Anchor Point Size preference set to Max value. Please check if changing it from Max to any other value resolves this and comment back.

    The investigation continues to get the root cause of this preference corruption.

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