New from Template...
In version 22.1 ”New from Template...” command works just like ”Open...” command. Earlier version ”New from Template” opens always template files from Cool Extras folder.
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Hannu Mänttäri
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Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
We could not understand the issue you mentioned. Hence we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator