Blue Screen of Adobe Illustrator directly after Start
Windows 10 64bit
Dell XPS15 i7, 32GB Ram, GeForce GTX 1650 Ti
Adobe Illustrator v 25.2.1
With the latest Update to the Illustrator Version above I´m no longer able to start the Program - every time I try to open the Laptop crashes and I receive a Blue Screen immediately. Tried now 3 times in a row, no luck.
Please advise how to solve the issue.
Before the Update there were no issues at all.
Sven Hartmüller
shared this idea
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MaxTab
commented
If you cannot uninstall the KB5000802 update from Windows 10, a work around that finally workes for me : Uninstall all your printer drivers and remove all printers from Windows 10 using the settings window. It works. Thank you Sven for sharing your experience too.
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MaxTab
commented
Sadly, I didnt succed with your workaround. It seems to be related to the Windows 10 update KB5000802 (The one from March 12th you were talking about), but I cannot uninstall it, even if I try with the CLI interface with admin rights.
I also try to revert to previous Dell graphic drivers, but it still happen. So now, with your experience it seems to be related to this Windows 10 update...
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Sven Hartmüller
commented
The following Work around did work for me:
Deinstall Latest Windows Update from last Friday, March 12th
Deactivate auto Update of Windows
Deinstall Illustrator
Reboot
Reinstall Illustrator (not update)
Works now fine - we had some more issues with the latest windows update in the company, so i gave it a try. -
MaxTab
commented
Same here on a Dell Precision 5550 (i7-10875H / 32Gb RAM + Intel UHD + Quatro T2000) Windows 10 up-to-date..
Exactly the same issue, with all AI or EPS files.Edit : I tried to get back to the 25.1 version and I have the same issue, so I think it could be a bug related to Dell Intel UHD drivers or Nvidia laptop drivers ?? There was an update for those 2 drivers at the beginning of this month.