When N key is pressed to get the Pencil, it says "an unknown error occured"
I am in AI 27.0.1 on a 2021 MacBook Pro running Monterey. Each time I hit the N key to get the pencil, it says "an unknown error occurred." It doesn't crash, but I can't use the pencil.
The problem got 'solved' by unplugging a Dell monitor connected to MacBook Pro. Changing the resolution also helps.
However, this is not a true solution, but a workaround. If you have this issue too — please vote and comment.
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Jon commented
This is still an issue. And it's very random. I've been working for 4.5 hours in Illustrator today, using the pencil tool, and only just now got this error.
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Jon commented
Please for the love of god look into this. Since there doesn't seem to be anything else about this issue online, it appears to be extremely rare, and only happens under very specific circumstances, but if it's happening to more than one person, it *has* to be happening to more people that just aren't posting about it.
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Jon commented
Yes, YES, 1000x YES. FINALLY, after searching the internet for a couple of weeks, I found something online that references this. I have this issue too!!! It recently started happening for me, but admittedly, I never really used the pencil tool, and I recently started using it a lot for a new project.
I have a 2021 16" MacBook Pro with the M1 Max chip running MacOS 13.0, and have a dual monitor setup with a 2022 27" Apple Studio Display acting as my primary display (the MacBook Pro acts as my extended display).
This issue started happening in Illustrator 27.0.1 a couple of weeks ago (when I started using the pencil tool a lot). The only temporary solution I've found is to save the file, quit Illustrator, and then relaunch Illustrator. It's a temporary solution, because, when Illustrator relaunches, I'm able to use the pencil tool, but after a random amount of time (sometimes 5 minutes, sometimes an hour; it really is random) I get the error again, and need to repeat my temporary solution of saving, quitting, and relaunching.
I reinstalled Illustrator 2022, hoping it was merely an update issue, but it's happening there, too. WTF is this?? I really need to use the pencil tool a lot for this project (like 5 hours per day for several days), and having to quit and relaunch Illustrator multiple times per day to deal with this is not only extremely frustrating, but is costing me countless time I don't have.