text deleted and exporting empty
This happened some time ago but this time I need and explanation from Adobe. I exported this file yesterday and it worked perfectly. I opened today and some text is removed as you see in the image.
When you export to PDF, some pages (that look ok, just with removed text on Ilustrator) look completely empty, other pages hace some elements missing.
When you try and save the ilustrator file it shows the error you see.
I cannot share the ilustrator file since its sensitive infomation but sent screenshot. If someone from Adobe send me an email to marcos@mercadoglobal.org to deal with it I can share the file.
I cannot spend the time to rebuild these files from scratch.
Any idea what can cause suddenly to break my .AI file?
Marcos Peñéñory
shared this idea
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Yeah, Marcos, they rarely reply unless they have questions. Occasionally they do, so the channel works. Sadly, I can’t do much to force them to, and this way does not imply the are obliged to reply.
I’ll try to check if there is any info on this though. -
Egor, I sent an email with the file a few days ago. Never got a reply from Adobe.
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Hi Amanda. I was able to save when outlined. But there are some text that was already deleted. And it did export right without some of the text.
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Amanda
commented
Does it export correctly if you convert all text into outlines/objects, then export? This might narrow down if your issue is with the font corrupting and causing issues for everything below it, or if the issue is in the document or program itself.
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Makes sense. But you say this happened some time ago, so you have a previous version of the file saved, am I getting this right? You open it and it works weird... can you send this file, the saved one? If it does not allow for itself to get packaged on opening, try to gather all the links and fonts used in it manually, zip it and share the archive. Without the files team can’t start investigating it really.
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Hi Egor. I tried that, but I cannot package it, since it does not save.
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Marcos, you can share this file with the team privately via sharewithai@adobe.com. Please package the document via File > Package to include all fonts and links, and also provide the exact steps to reproduce the problem, if possible (like which PDF preset or settings you use).
