File > New > No answer
Good evening, I cannot create a new file on Adobe Illustrator.
As usual, I click on File > New, then no answer, nothing happen...
Any suggestion ?
I uninstall the app then install again, same error.
I checked with Creative Cloud Cleaner, same thing...
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Jo, try these two things:
1. Go to Preferences, General, and Enable 'Use legacy "File New" interface' option. Ai then should use a simpler dialog.
2. If it works, then try to locate the 'CCX Welcome' folder. It should be located somewhere here: 'C:\Users\<YOUR NAME>\AppData\Roaming\Adobe\CCX Welcome' (Mac users should have it at '/Users/<YOUR NAME>/Library/Caches/Adobe/CCX Welcome'). Delete it. The OS might not give it away that easily, so you’d have to quit Illustrator AND Adobe Creative Cloud App. In my case I had to use an external unlocking app to do that (I used LockHunter).
Then, when you relaunch Ai, it will rebuild the files anew and some modern UI panels/modes like Home, Properties, and the modern File New might start working.
Please reply back if anything helps or not.
