Grey Work Area (unresponsive)
I'm on a 2020 Dell XPS 15
Tried Versions 27, 27.4, 28 and most recent of Illustrator.
Only started having this issue within the past month.
All other Adobe products are working perfectly fine.
When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at all.
That means nothing happens when I recenter the artwork in the window (still just blank grey), and I can't create a new artboard.
This is not a version issue, I have uninstalled and reinstalled 3 different versions, going back to version 27, which has briefly worked, but then overnight Adobe shut down with an error and I'm back to not being able to work on anything.
I have tried turning on and off the legacy new menu item to no benefit. The issue is in the document window itself, not a menu.
This is getting really frustrating and I need to use this program for work.
Any help is really appreciated
willh@psbhq.com
shared this idea
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Painful.
Can’t remember I’ve seen anything like this :/
I assume you also tried disabling GPU, right?
