Crashes daily, usually over night. Can't keep loaded for more than 24 hours.
Windows 11, 65gb ram, 2tb ssd, desktop. Version of Illustrator is latest, always do updates and owned a subscription for 5-6 years.
Why am I here? I can't figure out this help system, or generally no help at all. I usually never file bug reports because I don't expect any support for my money and have grown desperate with the daily crashes and losing edits.
I am sorry if my description is limited, as the crashes usually occur over night. The computer is never put to sleep and only the screen saver is running. I have no add-ons. My installation is about as plain vanilla as possible.
Moments ago, it crashed in the background while copying a image from Photoshop to Outlook. This is by far the must unstable version, ever.
Oh, BTW, here's another idea. Use my Adobe password and account for my access to help, WTF!
Garry Petrie
shared this idea
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Garry Petrie
commented
Still crashing nightly. At least now I save my work before going to bed.
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Garry Petrie
commented
Crashed again, last night. Created generatecrlogornot.txt (zero bytes) and nothing recorded.
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Garry, do you get any messages at all when it crashes?
Does Crash Reported dialog appear?If no — please try these steps to create Crash Reporter debug logs (Windows only):
1. Create a folder named "windowsclient" inside of C:\Users\<username>\AppData\LocalLow\Adobe\CRLogs\ (if not already present).
2. Create "generatecrlogornot.txt" file inside of C:\Users\<username>\AppData\LocalLow\Adobe\CRLogs\windowsclient.
Logs will be generated here.
When Ai crashes ('when', not 'if'...) — check the folder and share these here in comments. Upload them elsewhere and share a link, if you wish to or if UserVoice misbehaves (it sometimes does).The same thing happens for me, but instead of just crashing it prefers to freeze. And to be fair, it just crashes on its own long before 24h, during work.
Also, please try to open Task Manager, Details. Right-click on caption, choose Select columns, locate 'GDI objects' and periodically check the value for Illustrator.exe — if it ever comes to 9900 or something similar — let me know.
