Illustrator 2025 forgetting dialog box preferences and reverting to default settings, especially after closing or crashing.
New update to Illustrator 2025 seems to have issues with reverting back to interface defaults as if the app was never opened.
Example panels reverting back to default: missing fonts or font activation panel, pantone blue reminder alert strip, save dialog asking to save locally or via cloud — pretty much anything with a "don't show this again" box, Illustrator seems to forget at least a few times per week.
It also seems to be reverting keyboard shortcut commands back to default presets, though retains custom presets — you just have to go back into the keyboard shortcuts panel and change to your saved preset.
App also seems to crash more often, currently upon saving / exporting out to other file types. Every time it crashes it seems to forget all the items above.
Seems like it just has a couple bugs with the 2025 release that need to be worked out. Thanks!
• OS: MacOS Sequoia 15.1.1.
• Illustrator version: 2025 (29.1)
• Steps taken when issue experienced: most often when illustrator crashes, usually after saving/exporting to PDF, JPEG or PNG (crash intermittent but more than normal). Also while app is still open but opening a new illustrator file that is already in version 2025 (not converting). And sometimes just intermittently or seemingly random without obvious cause or crash.
• Expected result: for the app to remember preferences like keyboard shortcuts; not to show dialog or reminders after checking the "don't show this again" box; to remember save preference after choosing local vs cloud.
• Actual result: opposite of expected result (prefs revert back to default)
Amber
shared this idea
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Amber
commented
Thanks for your question Egor! Correct, Ai does revert to default after a while, after both closing normally or crashing.
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Feels like it fails to write the changes into preferences for some reason :(
I think you tried to changes the options and close Ai normally at least once, with no crash, correct? But it still reverts to default after a while?
