Libraries Panel Freeze & Distortion Glitch
Persistent issue occurring on operating system: macOS Sequoia 15.7.2 with model: MacBook Pro (16-inch, 2021)
Occasionally occurring up on brand new computer macOS Sequoia 15.7.2 with model: MacBook Pro (16-in, 2025)
Both computers are on Adobe Illustrator Version: 30.0 (issue also occurred on 29.6.1)
Steps to Reproduce:
- Launch Adobe Illustrator.
- Open the Libraries panel (Window > Libraries).
- Work in Illustrator for a period of time (issue does not occur immediately but happens consistently enough throughout day to interrupt working ability).
- Attempt to interact with the Libraries panel.
Expected Result: The Libraries panel should display correctly and allow selection of assets.
Actual Result: The Libraries panel graphic stretches vertically and becomes disproportionate. Items in the panel are no longer selectable. The only temporary fix is quitting Illustrator and reopening it, but the issue eventually returns. Typically occurs 10-15 times a day on this computer.
Summary of Troubleshooting Attempts:
- Verified issue persists across Illustrator versions (29.6.1 and 30.0).
- Cleared Creative Cloud Libraries cache (~/Library/Application Support/Adobe/Creative Cloud Libraries/ contents).
- Cleared Illustrator-specific cache (ILST and LIBS folders).
- Cleared CoreSync cache (~/Library/Application Support/Adobe/CoreSync/ contents).
- Relaunched Creative Cloud Desktop and Illustrator.
- Disabled GPU Performance in Illustrator preferences.
- Verified Creative Cloud and Illustrator are up to date.
- Issue persists after all steps.
Additional Notes:
- Problem began on the 2021 computer after upgrading to macOS Sequoia (did not occur on previous macOS version).
- Occurs on all macs updated to Sequoia; we have 3 others we decided to hold off on because of this issue.
- Other Adobe apps do not exhibit this behavior at this point.
See screenshot for visual of issue.