Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
239 results found
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unclickable accept button to terms of use
I had a popup tells me to click accept to general terms of use but when i click accept it does not accepting it and popup does not removing
1 voteThe solution is to actually click the Terms of Use link the dialog offers you ( and at least TRY to read them). When you click the link, the Accept button starts working.
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Crash on creating new file
I updated to Illustrator 2023 (v27.0.0) a few days ago. Now, whenever I launch and try to create a new file, the program crashes. I can't do anything. I'm running MacOS 12.6.
1 vote -
Unable to launch. Can't connect to server.
Have tried every suggestion I could find to fix this myself. I am connected to the internet; i have deleted and reinstalled; i have checked the logs, the hosts, my firewall, my system compatibility, and my drives. Seriously want this fixed asap.
1 vote -
illustratorの年間契約の期限内にも関わらず、使用できなくなっている。
illustratorの期限内にも関わらず、使う事ができない状態が続いている。起動しても、体験版を勧められる。Creative Cloud desk topでは、illustratorの新たな購入すらできない。Adobeのアプリとファイルを消したにも関わらず、何も改善されなかった。
1 voteIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告いただいた問題ですが、アカウントの問題となりますので、カスタマーサポートへお問い合わせください。
お手数をおかけいたしますが、よろしくお願いいたします。
Illustrator チーム
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ファイルを開けない
1 windows11 Illustrator v26.2.1
2 ｐｃを立ち上げて１回目のイラレ起動
3 起動直後に出てくるクラウドファイルの履歴画面から開く
4 開かないのでメニューバーのファイルから開こうとするが開かない。フリーズしているわけではないので終了し、再度起動すると開ける アップデート後から？最近毎回これです。1 voteIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告いただいた「Windows 11 でファイルを開けない」という問題についてですが、まず「Windows 11 はまだサポート対象外」であることをご了承ください。
詳しくは Illustrator の必要システム構成（
https://helpx.adobe.com/jp/illustrator/system-requirements.html#windows-sys ）ページを参照してください。
その上で、いくつか質問させていただきます。
- 開けないファイルは「クラウド」、「コンピューター（ローカル）」の両方ともですか？
- PC 起動後の最初の Illustrator 起動だけで、２回目以降の起動では全く問題はありませんか？
お手数をおかけいたしますが、ご確認くださいますようよろしくお願いいたします。
Illustrator チーム
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Getting Blank screen
Getting grey blank screen not able to see any UI like File, Edit, etc., menus. Even the shortcuts are not working. Within seconds the Adobe illustrator closed automatically. Not able to recover the file as well.
1 vote -
Adobe Illustrator 26.0.2 on Mac OSX Catalina 10.15.7 will not launch
I updated to Adobe Illustrator 26.0.2 from 26.0.1. I am on Catalina 10.15.7. Illustrator will not launch and I get the error report with the prompt to send it to Adobe. I restarted my computer and it behaved the same way. I then uninstalled 26.0.2 and re-installed a clean version. Still did not launch. I then uninstalled and installed 26.0.1, which I am using now, but would like to update.
1 vote -
Ai 2022 Menus unresponsive on startup M1 Mac
Top menus are inactive after launch. Have to click on the finder and then back to illustrator to refresh.
1 vote -
Illustrator WILL NOT LAUNCH on Apple Silicon
I've been having this issue for a few weeks. Trying to launch Illustrator 26.0.1 on Apple Silicon (I have tried both the Apple Silicon version and the Intel version). I don't get the splash screen. The menu at the top of the screen loads, and says "Illustrator," but all menu options are grayed out. I can't open a file by right-clicking in Finder and saying "Open with Illustrator". Illustrator freezes/crashes at this point and the only solution is to force quit via the Task Manager. Please help!
1 vote -
No abre la interfaz, solo aparece la ventana de gris
Abro el programa y solo se queda en la ventana en color gris y no me salen las opciones, esto pasa con la Version 26.0
1 vote -
AI v26.0 beta - start problems on macOS 10.15.7
When starting AI v26.0 beta there are numerous error messages under macOS 10.15.7, see screenshot:
1 vote -
Help Cannot open Illustrator 2021 on MAC w/Catalina OS.
Help...is anyone else having the issue of Illustrator on a Mac with Catalina OS, getting an error msg. saying I have read-only and need to change preferences to read-write??? I already saw and read thru the fix. I made sure my settings where set to that, they already were and am still gettng this error msg. What is happening?
1 vote -
Illustrator 25.3.1 Will Not Open
At least two of the computers in our office are having issues with the latest Illustrator update 25.3.1. The program does not open when selecting a file and performing Open With>Adobe Illustrator 2021. The program does not open from the start menu. The program does not open directly from the Illustrator.exe file. If you try to uninstall Illustrator with Creative Cloud, it tells you that you can't because the program is open. If you go to the Task Manager with less detail, Illustrator does not show open, however, if you select more detail, you may see 14 or more processes…
1 vote -
Recent file shows correct file but opens up as older version
Hi there,
I am using Illustrator 25.3 (64-bit) on Windows 10 Pro.
When I open Illustrator and look into the 'recent' panel I see the document I was working on yesterday with all the changes I made (picture 1), but when I click on it, it opens what seems to be an older version of the document and all the changes I made during the day yesterday just disappear (photo2, note the few pages and other changes not showing).
I know I saved during the day yesterday (as it took a long time to save every time) and clearly remember…
1 vote -
Stalling on launch
Using Windows 10 25.2.3 (64 bit)
Stalling on start up if opening a single file, opens from desktop shortcut.
Recommended diagnostic does nothing.
Anyone else experience this?1 vote -
PreRelease version: Assertion failure
Assertion failure while launching Illustrator.
1 vote -
Illustrator crash dialogue on fresh relaunch
Windows 10
Illustrator 25.2.1Illustrator crashed over 5 days ago. Ever since, whether I close Illustrator properly or not, I receive the "Adobe Illustrator quit unexpectedly" dialogue box every time I open the app.
1 vote -
.AI files won't open after latest update (25.2.1)
Updated to version 25.2.1 a few days ago and now I can't get any .AI files to open without going straight to file>open.
Getting tired of dealing with a different issue every time this software updates.
1 vote -
1 vote
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バックグラウンドプロセスが消えない
1.バージョン
windows10 pro ,V25.22.問題が発生したときに実行していた手順
2-1.一度ダブルクリックでファイルを開きます。
2-2.保存せず、Illustratorを終了します。
2-3.再びダブルクリックでファイルを開きます。3.想定していた結果
Illustratorが起動して、ファイルが開ける。4.実際の結果
「Illustratorの前回のセッションは、まだプロセスを終了していません。ほとんどの場合、プロセスはバックグラウンドで実行されています。しばらく待ってからもう一度お試しください。」というダイアログが出て開けない。ファイルを開かず起動のみ試みても同様。今までこういう症状はなかったので、バグとして報告します。
1 vote
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