58 results found

1. Eyedropper picks the color of the antialiased edge of a stroke blended with the background instead of the actual stroke color

   Eyedropper requires a ton of precision when picking a color of s stroke.

   Watch the GIF.
   Here I have violet and green lines, drawn above a raster image.

   I’ve mistaken and used green color instead of violet, and now I want to pick it from the existing line.

   I click, precise enough (I hope), but the color picked — the almost correct violet (C74,95 M74,61 — instead of the global 75-75) — is not in the background at all. It’s a BLENDED color of the RENDERED anti-aliased EDGE of the stroke! So Ai secretly rasterizes what it sees and then checks the tolerance, I assume. And the tiniest overlap leads to these cases. And trust me, this happens a lot.

   We can’t trust the tool.

   Eyedropper requires a ton of precision when picking a color of s stroke.

   Watch the GIF.
   Here I have violet and green lines, drawn above a raster image.

   I’ve mistaken and used green color instead of violet, and now I want to pick it from the existing line.

   I click, precise enough (I hope), but the color picked — the almost correct violet (C74,95 M74,61 — instead of the global 75-75) — is not in the background at all. It’s a BLENDED color of the RENDERED anti-aliased EDGE of the stroke! So Ai secretly rasterizes what it sees and then… more

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Expected This to be fixed in the latest Beta Build 29.5.0.15

   Please comment if it now works fine (or not)

2. Toggling Layer Visibility now Lags Greatly with each New Layer Added after introduction of Search to Layers

   In May 2022 (before Search Layers was added for example) you could have a file with 2600 layers and toggle the visibility on and off in less than a second. Now in June 2023 the same type of file takes 30 seconds to toggle the visibility of a single layer.

   Here's how to reproduce the BUG that has been introduced into ILLUSTRATOR now:

   I'm using a - Windows 10 Desktop
   Illustrator v 27.6.1
   ASUS Laptop with 40 GB of RAM
   1TB SSD drives and plenty of scratch disk and page file space.

   Reproduction Steps:

   1. create a new Illustrator document 1920x1080
   2. create 100 new blank layers
   3. on layer 100 just create a very simple shape like a rectangle
   4. copy all 100 layers (so now there are 200 layers)
   5. drag the new rectangle (on layer 200) over and give it a different color
   6. now copy all 200 layers (so now there are 400 layers)
   7. drag the two new rectangles (on layer 300 and layer 400) over and give them a different color
   8. now copy all 400 layers (so now there are 800 layers)
   9. drag the 4 new rectangles (on layers 500, 600, 700 and 800) over and give them a different color
   10. now copy all 800 layers (so now there are 1600 layers)
   11. drag the 8 new rectangles (on layers 900, 1000, 1100, 1200, 1300, 1400, 1500, 1600) over and give them a different color
   12. at this point you only have 16 shapes (rectangles) each with a different color, but there should be 1600 unique layers in the document (the other layers are just empty and blank for simplicity of this example to to show that it is not the complexity of the art causing the issue)
   13. select one of the layers with the visible rectangle in it and toggle the visibility of that simple shape and note how it take many seconds for the visibility of that simple layer to change
   14. in MAY 2022 Illustrator build a document far more complex than this simple example had no problem toggling a layer like this in less than a second with over 2600 layers, but now in JUNE 2023 there is a noticeable LAG that starts happening to toggling layer visibility as early as only 400 layers in an Illustrator file

   I've attached an example file below so you can see how the final test file should look like in case of issues following the above instructions in order to see and test the bug introduced in the newer version of Illustrator.

   In May 2022 (before Search Layers was added for example) you could have a file with 2600 layers and toggle the visibility on and off in less than a second. Now in June 2023 the same type of file takes 30 seconds to toggle the visibility of a single layer.

   Here's how to reproduce the BUG that has been introduced into ILLUSTRATOR now:

   I'm using a - Windows 10 Desktop
   Illustrator v 27.6.1
   ASUS Laptop with 40 GB of RAM
   1TB SSD drives and plenty of scratch disk and page file space.

   Reproduction Steps:

   1. create a new Illustrator document 1920x1080
   2. … more
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   2 comments  ·  Layers  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Fixed in Beta 27.9 5. Please check if it works for you.

   At the test setup it now takes roughly 1 second to hide and show layers.

3. Ink value changes to 0 while adjusting color

   When selecting multiple items with a different color mix, values changes to 0 when adjusting a single ink while it shouldn't change. In older versions this doesn't occur.

   In the screencap, the Cyan value changes to 0 so the colormix changes completely.

   Operation version: MacoOS Ventura 13.2.1
   Version Illustator: 27.3.1

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have fixed the issue and a build with the fix is available in Beta.

4. Straight lines don’t allow to add points to their centers / middles

   So, I created a square, changed the line brush with something else, and then cut the 4 corners with scissor tool. Then, if I select the add anchor point tool, and click in the EXACT MIDDLE of the newly created line (which I cut from the square), it will not allow me to do so. It's just saying you only can add anchor point on the path line.

   Please help me Adobe...

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   1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is fixed in the latest Beta Build 29.5.0.15 — now straight lines allow to add a point at the center positions. Please check if this now behaves as expected and comment back.

   However, the team didn’t make it into the snapping feature requested in comments — to be able to snap to middles of any segment, curved or straight. If you need one, please upvote this split request.

5. Centre Points of all objects are visible when I reopen files

   Illustrator 30.0 on Mac Ventura 13.7.8

   Each time I reopen a file in which I had a mix of objects with either visible or hidden centre points, most of these are visible (at least, those of paths, guides…) and they can get in the way.

   I think this started happening with the new version 30.0 (or maybe just the one before).

   Here are examples of 2 similar files, one with and one without all Centre Points showing.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team tried to fix this in Beta 30.1.0.109. The latest one is 30.2.0.12.

   If you can — please try to use Beta and see if no centers will be enabled or disabled when reopening a file. The fix won’t remove those that are already in a document, so we need to to toggle them manually in the Attributes panel.

6. When moving object it counts as hundreds of inputs, filling the history

   When you move an object with the mouse, it seems to consider each pixel or so it moves as an individual input, so if you just quickly drag something, your history is completely filled and it is impossible to undo enough to undo the single move. It also shows up as 'Undo' in the history tab rather than 'move' - only the final one is considered 'move'.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems fixed in Beta 30.0.0.14

7. Illustrator 28.4 does not preserve SVG object hierarchy

   Starting with Illustrator 28.4, the object hierarchy is not preserved when saving and re-opening an SVG file. Many groups are created for no apparent reason.

   See this link for examples: https://community.adobe.com/t5/illustrator-discussions/illustrator-28-4-svg-export-does-not-preserve-hierarchy/td-p/14871718#M3695

   This makes Illustrator completely impractical for editing SVG files. I will have to stay at 28.3 until this error is fixed.

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team has verified this current problem to be a regression break and intends to push the fix into the next Beta build.

8. Layers panel bug... again. All the names are missing

   To fix asap

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team expects it to be fixed with the latest Beta 28.8.0.19.

   Please try to install it and see if it works as intended.

   Please comments back either way.

9. Clipping Path Dimensions disregarded when exporting JPG in version 28.5

   When using "File -> Export As" to create a JPG of your illustrator document, the size of the JPG includes artwork hidden by a clipping path and adds white space. Attached is an example where I've exported a JPG from versions 28.4.1 and 28.5. The JPG from version 28.5 added additional white space to the left, right, and top edges where artwork was hidden by a clipping path. This is not how Illustrator behaved previously. Is there a workaround?

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   0 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is a bug similar to that one:

   Rasterizing a clipped image/group of objects results in extra white space in the resulting image — https://illustrator.uservoice.com/forums/601447/suggestions/35245114

   
   

   Both are fixed in the latest Beta build and are expected to be pushed into 28.6 GA build.

10. Placing an SVG file with View->Snap to Pixel enabled distorts the image

    If I place an SVG file with View->Snap to Pixel enabled, some of the coordinates are displaced. See uploaded example, produced using version 28.3 (64-bit) on Windows 11. Unfortunately, the uservoice website won't let me upload a sample file.

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Expected to be fixed in the latest Beta Build 29.5.35 — please check and comment back

11. Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool

    When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

    Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

    This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

    Uninstalling and re-installing Illustrator, and erasing preferences, with multiple system restarts in between, did not resolve the issue.

    This issue is not reproducible in Illustrator 27.8.1, before upgrading or after downgrading from 27.9. Performance with the mouse/trackpad or with the hand tool is identical and runs at 60 fps on an external display and 120 fps on the built-in display.

    When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

    Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

    This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

    Uninstalling and re-installing… more

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix to this issue is available in Beta 28.1 21 (and above) and Prerelease 28.0.66 (and above). Please check, if you can, and reply back if it works for you.

12. Insufficient data for an image

    Saving as .PDF from .AI gives me this warning if I am using any type of image (.JPG, .PSD, .TIFF, .PSB) over 100MBs. When the PDF starts to open in Acrobat the warning comes up.

    Machine: Mac Studio 13.5.1 (22G90)
    Illustrator 27.8.1

    I solved the problem by going back to version 27 and exporting one of the files that I was having issues with.

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    3 votes

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    Done (Available in Beta)  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Documents preview not updated properly in Indesign

    When I save an Illustrator file, import it into Indesign, then make changes to the file, save it again and update the link in Indesign, some parts are not updated in the preview (see attached image). This doesn't happen every time, seemingly at random.

    I have resolved this by first saving as an older version and then again as latest version, but that's not a real solution.
    Somebody told me to uncheck 'Save in background' in settings, this also solved the problem but again, is not a real solution.

    I have this problem simultaneously with the (already known) problem where Indesign shows all object layers of all artboards when viewing/hiding specific object layers.

    I'm using Illustrator 30 on Sonoma.

    When I save an Illustrator file, import it into Indesign, then make changes to the file, save it again and update the link in Indesign, some parts are not updated in the preview (see attached image). This doesn't happen every time, seemingly at random.

    I have resolved this by first saving as an older version and then again as latest version, but that's not a real solution.
    Somebody told me to uncheck 'Save in background' in settings, this also solved the problem but again, is not a real solution.

    I have this problem simultaneously with the (already known) problem where… more

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    2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    The related issue (Duplicate layer – http://illustrator.uservoice.com/forums/601447/suggestions/50611952), which might have been causing this problem, has been resolved, and the fix is now available in our latest beta version, 30.2.12.

    We kindly request you to update and share your feedback.

    We sincerely apologize for any inconvenience caused

14. Finder Apps and Adobe Bridge no longer open Adobe Illustrator

    Something changed with the last update that altered the default association between Illustrator files and the application. I first noticed it when my barcode app failed to launch Illustrator upon export—something that had been working perfectly for years. Then, I encountered the same issue in Adobe Bridge: every time I double-click a .ai file, it simply won’t open.

    After investigating, I discovered that the default file association for .ai files had been changed to something called IllustratorDiagnosys (see screenshot). Manually changing this back to Adobe Illustrator within Bridge resolved the issue inside that app, but external applications and links are still not functioning as expected.

    Additionally, resetting Bridge to its default settings restores all .ai file associations to IllustratorDiagnosys 29.3.1.

    It seems that something in the file association preferences was modified, not just affecting Bridge, but the entire system.

    Something changed with the last update that altered the default association between Illustrator files and the application. I first noticed it when my barcode app failed to launch Illustrator upon export—something that had been working perfectly for years. Then, I encountered the same issue in Adobe Bridge: every time I double-click a .ai file, it simply won’t open.

    After investigating, I discovered that the default file association for .ai files had been changed to something called IllustratorDiagnosys (see screenshot). Manually changing this back to Adobe Illustrator within Bridge resolved the issue inside that app, but external applications and links are… more

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    3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Reported to be fixed in the latest Beta 29.6 173 — please check and comment back

15. AI 29.1 - Missing New Help Bar

    The 29.1 update is supposed to have a new Menu Bar under Window->Help Bar but it's not there.

    Using macOS Sonoma 15.1.1

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Help Bar is available only in the latest Beta (starting with 29.2) and Prerelease builds so far. As soon as the team decides it’s ready to be pushed into main build, you’ll be able to get it. At the moment you can install Beta build from CCD app, or just wait.

16. Livetracing Bitmaps gives results with random shades of black

    Up until recently, if I used the Livetrace and Expand command on a bitmap it would produce results with only pure white and pure black, as you would expect. Now it randomly assigns values to every piece of what should be black. Instead of 100% black they are 99.29% or 99.67%. Normally I would select one piece, select all by color and move it. Now I need to click on every single piece and apply black to them. Very tedious.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Keith, the team reverted the Image Trace panel back to the more stable version. If you use 27.7 version, you can try to update to Beta, or revert to the older version, or wait until the Beta version will go stable.

17. Moving an object manually to align with another object, moves the wrong object

    Quite often, when moving an object to snap to another object or anchor point, the moved object jumps back to its original position while the other object or even sometimes an anchor point makes the move instead

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    0 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Reported to be fixed in Beta 29.5.0.15 — please try to check if it now works as intended

18. Illustrator 30.0 (2026) .ai files open at 1/10 scale in Adobe Acrobat and RIP software (Onyx) – large artboards only

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it appears at roughly 1/10th of the intended scale. This can also be replicated by opening the files in Acrobat.

    The same files saved as PDF from Illustrator 2026 open at the correct size in the RIP, and .ai files saved from Illustrator 2025 also open at the correct scale. This suggests the problem is specific to the Illustrator 2026 .ai format for large artboards.

    Steps to reproduce:

    On a Mac Studio (M1 or M2) running macOS Sequoia, open Adobe Illustrator 30.0 (2026).

    Create a new document with a large artboard (52x300).

    Add some content.

    Save the file as a native .ai file (Illustrator 2026 default format).

    Open the saved .ai file in Onyx (RIP software) or Adobe Acrobat.

    Compare the size reported by Acrobat or Onyx (or measured within the RIP) to the original artboard / artwork dimensions in Illustrator.

    For comparison:

    From the same Illustrator 2026 document, Save As → PDF with default or standard print settings.

    Open the PDF in Onyx or Acrobat and check the size.

    Repeat the same test using Adobe Illustrator 2025, saving an .ai file with the same artboard dimensions, and open that .ai in Onyx or Acrobat.

    Expected result:

    The .ai file saved from Illustrator 30.0 (2026) should open in Acrobat and Onyx at the exact same scale and dimensions as defined in the Illustrator document (matching the large artboard size).

    The size reported in the RIP should match the Illustrator artboard (just as it does with Illustrator 2025 .ai files and 2026 PDFs).

    Actual result:

    Illustrator 30.0 (2026) .ai files with large artboards open in Acrobat and Onyx at approximately 1/10th of the correct scale.

    The same artwork:

    Opens at the correct scale as a PDF exported from Illustrator 2026.

    Opens at the correct scale when saved as .ai from Illustrator 2025.

    So the incorrect scaling appears specific to 2026 .ai files + large artboards.

    Scope / notes:

    Issue has been reproduced by multiple users in our environment, all on M1/M2 Mac Studios.

    Affected OS: macOS Sequoia (and likely the previous macOS version on some machines; behavior appears consistent across both).

    The common factor is Illustrator 30.0 (2026) + large artboard .ai.

    PDF workflow works fine, as does Illustrator 2025, which is our current workaround, but we prefer to send native .ai files to the RIP, and we use the large artboards extensively.

    I would upload example files, but .ai files are apparently an invalid file type to upload here.

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it… more

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    Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

    We kindly request you to update and share your feedback.

    We sincerely apologize for any inconvenience caused.