Libraries Panel freezes and gets stuck
Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.
Anonymous
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Anonymous
commented
Hi Hitesh,
Yes, I am correctly signed in on both AI and CC apps. I have generated the logs zip file as directed, but I believe it has to be sent directly as an email attachment as I can't attach it here? Can you send me an email address I can forward the logs to?
Thank you,
Steve
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Hitesh Sharma
commented
Hi,
are you seeing this issue continuously.
Could you please share the CC logs using the instruction given in following article
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlonce logs are generated you can try the following,
* check if you are properly signed in creative cloud application and illustrator both with the same id.
* relaunch the Creative cloud application using Ctrl+Alt+RHope above helps you.
regards,
Hitesh Sharma