629 results found

1. Resets my work progress when exporting

   Cannot export or allow access to photos on iPad even though permission is allowed then all a sudden app crashes and resets all my hard earned work.

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2. Keeps crashing on iPad and lost hours of work.

   I have a brand new iPad Pro with plenty of storage and is up to date. I was using illustrator for work and I was one brush stroke away from being done and now I can’t open that file without it crashing. I tried everything from deleting the app and redownloading, and restarting my iPad. Nothings working and I need to get into that file. Very disappointing.

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3. As I zoom in and out, the image below as the reference disappears for moments

   I am illustrating and using an image as reference below (in an locked layer), so as I am zooming in and out, the image disappears randomly or for moments, it looks like a glitch, because the image does not delete or goes away from the locked layer below, it happens only when I’m zooming in and out while illustrating, and I just can’t stop the zoom, it is very essential for us designers and illustrators.

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4. Se congela y se cierra

   Se congela y se cierra la aplicación. No me había pasado, apenas empezó este problema. Espero soporte.

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5. The app gets shut down

   The app shuts down as soon as I click any project file.

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6. App randomly crashing

   My app keeps crashing with in a minute or two of being opened. I have the latest iOS and app version.

   9 votes

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7. Illustrator on a new iPad is slow and shuts down

   Got a brand new Apple iPad and downloaded illustrator and photoshop, when opening illustrator and creating designs it gives me 1 minute and then shuts the whole app down and gets rid of all the progress, made in the time I get on my design.

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8. Freezing and crashing

   Having issues with auto save on my iPad, since it keeps crashing and deleting all my work done. Issue clearly has not to be taken care of since online there’s been people complaining for the past 2 years. Just purchased subscription and can’t even use it.

   5 votes

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9. File won’t open, blank screen instead

   I’m a new user to illustrator for iPad. I’ve been working on a file that has kept crashing the past several days. For the last two days, I can’t even open the file. When I click it, I see the “creating preview” dialogue box. It loads fully then disappears. I click the file again, the “creating preview” dialogue box appears again. This time the file opens but I am met with a blank screen. No canvas, no layers, nothing. Then when I try to go back to the Home Screen, it doesn’t work.

   I created a new project and it seems to work fine. Not sure why my work in progress is not loading. Illustrator and iPad both updated to most recent versions. iPad has 256gb capacity with roughly 230gb remaining.

   I’m a new user to illustrator for iPad. I’ve been working on a file that has kept crashing the past several days. For the last two days, I can’t even open the file. When I click it, I see the “creating preview” dialogue box. It loads fully then disappears. I click the file again, the “creating preview” dialogue box appears again. This time the file opens but I am met with a blank screen. No canvas, no layers, nothing. Then when I try to go back to the Home Screen, it doesn’t work.

   I created a new project and it… more

   2 votes

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10. Absurdly slow lag and constantly freezes to the extent it’s unusable.

    I am working on a fairly simple vector that I created in adobe capture. I am attempting to perfect all of the linework, but every time I try to select a different shape in my design, the app freezes. I click on it and wait and wait. I give it at least 30 seconds before I try to click again and nothing. Sometimes it takes 2-3 minutes before anything happens. Often after a few minutes, suddenly the tool changes from the point select tool to the entire object select tool (the top arrow tool instead of the second arrow tool.). Sometimes there is a blue box at the top saying something like, “Object Select.’ I have forgotten exactly what it says. I try to deselect and I can’t. Nothing happens, then finally it deselects and I see the tool has changed, so i change it back and try again. Often the same thing happens over and over again. When it does finally select the shape with the right tool, often I can edit it as long as I don’t zoom out or try to move around the artboard. If I do, it freezes and when it finally unfreezes my object has been distorted because instead of zooming out or moving, it moved part of the outlines of my object.

    I am using apple pencil. I tried using my finger while it’s lagging but that makes no difference. I updated my ipad to 16.5, and then updated adobe illustrator. This did nothing to help. It’s still so slow it’s unusable. Unfortunately my mac has died and i’m paying for all of this software, but only have my ipad to use it on. I am trying to get these pieces done for my shop so that I can make the money to get a new computer, but if I can’t use my ipad to make my vectors then I’m really limited here. I don’t know what else to do. I have searched and searched for some kind of fix, but I can’t find anything except lots of other people with the same problem and no solution. I keep restarting with no avail. I also closed every other app so ai is the only one running and it still won’t work. This app used to work great. I don’t know what happened.

    I am working on a fairly simple vector that I created in adobe capture. I am attempting to perfect all of the linework, but every time I try to select a different shape in my design, the app freezes. I click on it and wait and wait. I give it at least 30 seconds before I try to click again and nothing. Sometimes it takes 2-3 minutes before anything happens. Often after a few minutes, suddenly the tool changes from the point select tool to the entire object select tool (the top arrow tool instead of the second arrow tool.).… more

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11. Svg file will not open correctly

    I tried to open one of my saved svg files but illustrator does not open it completely (it recognises parts of the svg but does not display their proprieties- stroke, fill etc).Please see attached image

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12. Can not open multiple ai artboards on same file

    When I try to import from CC or any other folder different artboards in the same ai file, I can not see any AI files in my folders even though I have files saved there.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Drag and text appear while I don’t want to use it.auto tool appear next that I don’t want to use .

    My ipad slowly ,after that I found problem text automatic with my pen that create some part of text but I don’t know while I use it because , TEXT CREATE BY DRAG ,my file is so big and have a lot of text that I don’t want.When I export file my job must to find a little text to delete.It is add my time to finished my job.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Illustrator uses the old account name in the greetings

    Your program is 'deadnaming' me. On the home page it says welcome to adobe illustrator, -deadname-! I changed my profile name but yet it didn’t go away. I know it’s because of my old account but it would be great to choose what will I see when I open the app.

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15. Eyedropper tool does not work

    It does not pick up colour and just goes blank or black. Tried to find solutions online, can anyone please help?

    3 votes

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16. iPad crashes

    I am drawing in Illustrator on iPad and have crash every 5 minutes, I can’t work…

    42 votes

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17. Reenable saving and exporting large files.
    3 votes

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18. Apps crashes when 50 layers get created

    After 50 layers app has started crashing. The app is slow, crashes after 2-3 strokes.

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19. iPados16.6をつかってます。AIは最新です。頻繁におちます。あと、JPEGトレースすると真っ白になります。なにが原因ですか？

    iPados16.6をつかってます。AIは最新です。頻繁におちます。あと、JPEGトレースすると真っ白になります。なにが原因ですか？

    3 votes

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20. BUG: outils texte

    Les outils de texte tel que « texte sur tracé » sont présents mais impossible à sélectionner sur mon iPad…
    Comment faire ??

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