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Ariel Crossan

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22 results found

  1. Still not able to paste (Cmd + V) text when creating a new folder in Save As / Save a Copy / Export As dialog box in Ai 2020

    82 votes

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    105 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue was reintroduced in MacOS update Ventura. The team ran into another issue while implementing the workaround suggested by Apple. While the team revisits this issue, users can use workaround this issues by paste through context menu. Thank you all for the patience.

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    Ariel Crossan commented  · 

    This bug is still impacting our team on Illustrator 26.2.1 and macOS 12.3.1

    Ariel Crossan supported this idea  · 

  2. Laggy Performance with Rulers turned on

    15 votes

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    7 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Ariel Crossan commented  · 

    This issue is still present for our team using Illustrator 25.2.1 on macOS Monterey 12.2.1. Specifically, we are running into lag when trying to use the blob brush with the rulers turned on. Turning the rulers off returns the brush speed to normal.

    Ariel Crossan supported this idea  · 

  3. Data Recovery is Disabled for This Document

    5 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Ariel Crossan commented  · 

    My team was experiencing this same issue and found that it was due to a missing DataRecovery folder in the following location: HomeFolder/Library/Preferences

    Once we manually added this directory, all new documents created did not get the "We're unable to save your file for auto-backup..." or "Data recovery is disabled for this document due to an error in recovery process in last session..." error messages.

    The "Data recovery is disabled for this document due to an error in recovery process in last session..." error message does persist in any files saved before manually building the DataRecovery directory. Deleting and resaving them removes this error message.

    When tested on a fresh installation of Illustrator, the DataRecovery directory was present after the Illustrator install but was being removed during the installation of some of our custom preferences. Adding the directory back to our custom preferences fixed the issue.

    macOS Monterey 12.2.1
    Adobe Illustrator 26.1

    Ariel Crossan supported this idea  · 

  4. Action shortcuts are lost when rearranging action sets

    38 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Actions  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ariel Crossan supported this idea  · 

  5. Some shortcuts don't work while using non-English keyboard / language layout

    30 votes

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    Started  ·  28 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Ariel Crossan supported this idea  · 

  6. Slow opening of the first document!!!

    3 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Ariel Crossan supported this idea  · 

  7. Version info disappeared from “Get Info” of Finder

    18 votes

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    16 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Resource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.

    Following Apple document talks about deprecations that lead to removal of Resource From .ai files
    https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28

    https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc

    Ariel Crossan supported this idea  · 

  8. Wrong exported image size (extra pixel added) if artboard coordinates are non-integer, not pixel-perfect

    164 votes

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    176 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is probably happening because the artboard dimensions are not appropriate for raster export (i.e. are in decimals).
    If you make x and y values as the whole numbers in the transform panel (not in decimal), then the extra pixels will not be added to the exported image.

    That is the workaround, and it’s reported that it’s not always the case.

    At the same time — Ai knows the size of artboards to be exported and yet it does not deliver the set sizes, which is not fair. The team is going to rethink the algorithm.

    Ariel Crossan supported this idea  · 

  9. Right click pop-up context menu box stuck in the bottom left corner of the screen

    46 votes

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    40 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    Ariel Crossan supported this idea  · 

  10. the ability to search with in the symbols palette

    6 votes

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    2 comments  ·  Illustrator (Desktop) Feature Requests » Documents and Artboards  ·  Admin →
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    Ariel Crossan supported this idea  · 

  11. Undo affects loaded actions, Redo makes them loose their shortcuts

    5 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Actions  ·  Admin →
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    Ariel Crossan supported this idea  · 

  12. Filename is no longer selected in Save / Save As dialogs in macOS Mojave

    2 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Ariel Crossan supported this idea  · 

  13. Locked background objects unlocking/moving when using lasso selection tool

    33 votes

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    26 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Ariel Crossan commented  · 

    This bug persists in version 26.0.2 - any updates on a fix?

    Ariel Crossan supported this idea  · 

  14. Pressure option not showing / grayed out with Wacom tablets/pens

    12 votes

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    11 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ariel Crossan supported this idea  · 

  15. Disable SHIFT + SPACE Keyboard Shortcut for Rotate Canvas

    8 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Rotate View  ·  Admin →
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    Ariel Crossan commented  · 

    Hi Egor - yup, can confirm this behavior is possible on Mac in Illustrator versions up to 25.2.1. My team uses the shortcut combo frequently to clean up stray points in files.

    Also wanted to clarify that the combination of Shift and Space held together isn't increasing the actual speed of of the panning. Rather it is inherently a quicker workflow to be able to continually hold down the shift key while manually toggling between holding the space bar to pan and using the cursor to add points to the active selection (because shift is being held down). Having to release shift now to add to the selection is causing folks to accidentally lose their selection if they don't repress shift after panning to the next location of the art file. While it is just a matter of muscle memory and ergonomics, it seems like an unequal trade off for a rotate canvas shortcut that could be assigned elsewhere.

    Ariel Crossan shared this idea  · 

  16. Assignable keyboard shortcuts for EVERYTHING.

    107 votes

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    17 comments  ·  Illustrator (Desktop) Feature Requests » User Interface  ·  Admin →
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    Ariel Crossan supported this idea  · 

  17. View Rotation Feature is obstructing regular pinching in or out gesture for zooming, when using the trackpad

    52 votes

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    37 comments  ·  Illustrator (Desktop) Bugs » Rotate View  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Ariel Crossan commented  · 

    I've posted a new idea to specifically address the SHIFT + SPACE keyboard shortcut disruption as this thread has been marked "Completed".

    Please feel free to vote there if you're also impacted. Thanks! https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44451603-disable-shift-space-keyboard-shortcut-for-rotate

  18. Saving a file should not highlight the extension

    11 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Ariel Crossan supported this idea  · 

  19. Save File Operation Failed

    5 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Ariel Crossan supported this idea  · 

  20. reading XMP data in scripts broken by 25.4 update.

    22 votes

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    6 comments  ·  Illustrator (Desktop) Bugs » SDK and Scripting  ·  Admin →
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    Ariel Crossan supported this idea  · 
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