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Mark Nicoll

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  1. 1 vote

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    5 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    Mark Nicoll commented  · 

    OK, after a long support session with the patient and helpful Bhoopendra, we finally narrowed the issue down to a technical problem caused by an interaction between an Astute Graphics plugin and Process Lasso, which I've had installed for ages.

    Steps to fix included disabling Process Lasso and uninstalling all astute graphics plugins, then manually deleting all illustrator preference folders, and AIRobin folders, from C:\Users\<user name>\AppData\Roaming\Adobe

    Other steps also tried included disabling my 2nd monitor, updating graphics drivers, disabling my graphics card in the device manager, and a few other things... I wasn't clear if those steps actually did anything relevant though.

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    Mark Nicoll commented  · 

    Further testing - I uninstalled Illustrator (removing preferences) and reinstalled the following versions (unisntalling afterwards). Here's what I found:
    v 23.1 - no bug
    v 25.2.3 - no bug
    v 25.3 BUG PRESENT
    v 25.3.1 BUG PRESENT

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    Mark Nicoll commented  · 

    This is driving me nuts, so I reset my preferences. Suffice to say, it didn't work.

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    Mark Nicoll commented  · 

    I'm using Windows 10

    View / pixel preview has the same effect (instant crash).

    I have been advised by a support agent to reset my preferences. They may be right, though they may equally not be right (resetting preference seems to be a generic response). Either way, it's a PITA. I'll test some time (when I have time, which is rare) and report back.

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  2. 37 votes

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    Mark Nicoll commented  · 

    In a few months it'll be this post's 4th aniversary... still wanting it.

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  3. 1 vote

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    0 comments  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Mark Nicoll shared this idea  · 
  4. 42 votes

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    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We have tried to address this issue in our Prerelease build of 25.4.0 .
    Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 25.4.0 from CCD “Prerelease” tab in Categories section.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

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    Mark Nicoll commented  · 

    Log collector:

    AdobeLogs_20210505_082137_033-win.zip

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    Mark Nicoll commented  · 

    " please do launch AI twice, post 4th May and let us know if that works for you or not."

    I have launched AI over and over again perhaps 20 times now. The panel worked on two of those occasions; on the majority it remained blank. It seems random (at least I can't see a pattern). Just occasionally it works, but then again and again under the same conditions it does not.

    I have shared my runConfig file.

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    Mark Nicoll commented  · 

    Yeah, this is NOT fixed in 25.2.3

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  5. 3 votes

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  6. 7 votes

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    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We will need someone to look into your machine to figure out what is going on here.

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  7. 19 votes

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    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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  8. 20 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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  9. 33 votes

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    10 comments  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Mark Nicoll supported this idea  · 
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    Mark Nicoll commented  · 

    Aishwarya, it may be an "expected scenario" to developers who understand the local implimentation logic, but when it's not expected by your users there could be a UX issue worth unpacking.

    From what people are saying, it seems like they (and I) are expecting brush pressure controls and behaviour that are roughly consistent with Photoshop.

    In Photoshop:

    - brush size, as previewed with the cursor, is its maxiumum (100%) value
    - by default pressure affects size all the way down to 0%
    - a 'Minimum Diameter' can be specified as a percentage of the current brush size.

    This is a far more intuitive, usable implimentation than our current "expected scenario" in Illustrator.

  10. 178 votes

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    30 comments  ·  Illustrator (Desktop) Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Everyone,

    We have picked this request, and are seeking further inputs on the design direction that we should take to make this implementation more meaningful for you.

    So, I request you to please join our pre-release program (name of the beta program, https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713), and please follow this thread: https://forums.adobeprerelease.com/illustratorpr/discussion/2821/add-text-characteristics-in-select-same

    In the above thread, I have posted several design options for this. Please do share your thoughts there.

    Thanks.

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    Mark Nicoll commented  · 

    I've no doubt many thousands of us have had this exact thought, and lots of related ones regarding inaccessible functionality, over the years (decades)

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    Mark Nicoll commented  · 

    *sigh*

    I don't mean to sound ungrateful (but do see the fourth post below this one)...

    I posted this request in 2017, before I was aware of the now-infamously-famous search and select text scripts from the cartotalk forums*. I've since - by necessity - done much more of my own scripting. Since they fixed the scripts-bound-to-actions bug, we can bind these sort of commands to F keys. So, to me, "fixing" this issue is just a sweet nothing. Adobe is only paying attention to it because it now has a few votes.

    The real problem is all the commands that are completely inaccessible even through scripting. Adobe would be doing us a far greater service if they put their attention into exposing more functionality that way. It's a very long list, but I'd start with, for instance, appearance attributes (additional strokes and fills, arrowheads), effects, and isolation mode.

    *sadly the cartotalk forums are down so I can't credit the original author of those scripts. Suffice to say, EVERYONE here should go and get themselves those scripts, then set up an actionset with F keys for quick access.

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    Mark Nicoll commented  · 

    Manuel - I'm not holding out any hope whatever of Adobe paying attention to this. As far as they're concerned it's a trivial matter to make search and select scripts. In fact, at this stage, I'd consider it a bit of a piss-take if they were to address this feature before addressing the more fundamental problems with accessing features through the document object model. For instance, any appearance settings on an object beyond a single stroke and a single fill are inaccessible (including extra strokes and fills, all effects and arrowheads). Graphic styles are only half implimented generally, and are useless via scripting. And so on...

    At least with features like this we can sort ourselves out :|

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    Mark Nicoll commented  · 

    Jotham - it really isn't any help for the complexity of compositions I work on. There's Select/Object/All Text Objects but that's not much help either... I need much more configurable selection parameters than either of these presently allow, particularly for type (though other objects and variable as well).
    Now than they've fixed the script/action bug in Illustrator 2018 I can at least bind a key for an action that runs a script to select same typeface and size...

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  11. 7 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Mark Nicoll commented  · 

    Ankit, really? I first reported this issue 10 months ago, and you replied to me 7 months ago. We KNOW you can reproduce this bug. How's progress with fixing it?

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  12. 2 votes

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    Mark Nicoll commented  · 

    Hi Ravi,
    I'll look out for steps to reproduce and let you know if I spot a pattern here.
    It's not to do with how they're sorted. Its that sometimes files I've previously had open simply don't appear. This always happens after Illustrator has crashed (not infrequently), but it also happens (not infrequently) after shutting down correctly. I've seen the issue multiple times accross multiple installs of multiple recent versions of Illustrator.

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    Mark Nicoll commented  · 

    I also get this on Windows 10.
    I had it on 23.1 and now also on 25.0.1

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  13. 6 votes

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  14. 2 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 8 votes

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    8 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 3 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 43 votes

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  18. 90 votes

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    Mark Nicoll commented  · 

    Wow... thank you, at last.

    I thought it was just me who found it insane to have such a dangerous 'gotcha' hidden right in the middle of everyone's every day working path!

    And yeah, save us some clicks!

    "a disgrace that this can happen in a program that’s over 30 years old." That applies to dozens upon dozens of these feature requests and bug reports. This. Is. Adobe Illustrator.

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  19. 14 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Mark Nicoll commented  · 

    @Ankit goyal(Illustrator Team)

    I've attempted to help you narrow down the cause - please see the attached png for a visual explanation of the tests and results for situations that trigger this error.

    The issue is triggered by *any* non standard appearance on a hidden object on a layer above the one being exported. By "non standard", I mean anything other than a single stroke and a single fill. This includes all effects, arrow heads, additional strokes and fills.

    It's interesting to note that all the things (I've tested so far) which trigger this issue (in AI 24 and 25) are also all things which are inaccessible via the scripting API.

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    Mark Nicoll commented  · 

    It turns out this is a general issue with exporting PNG in versions 24 and after. You can replicate it with Export As, Export for Screens, and Save for Web.

    Just save a file with two objects in different locations, hide one of the objects and export a PNG.

    For expected behaviour, follow the above steps in 23.1. Do it in 24.3 and 25.0 to see the problem.

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  20. 1 vote

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    1 comment  ·  Illustrator (Desktop) Feature Requests » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    Mark Nicoll commented  · 

    I mean, I do know that to change 72ppi to 300ppi I just scale by 24%, and I've got an action to do that - but it's still an extra unecessary click every single time I place a raster item - even if I had any space remaining on my F keys for it to be shortcut!

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