Mark Nicoll
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10 votes
An error occurred while saving the comment An error occurred while saving the comment Mark Nicoll
commented
@Susan, sorry to hear that, it's most frustrating. Have you posted (or voted for) a bug report yet? I've not had a chance to test the PDF error properly to identify clear steps to repeat outside a working document. All this unoficial QA work takes more time than I have right now!
An error occurred while saving the comment Mark Nicoll
commented
@Egor, confirmed, I was unable to reproduce it on a PC. But also yes, it does seem extra slow (though I've not run my benchmark script accross versions to check).
Back on the M1 MBP, I tested 27.3.1 and can say the bug is much more rare here. The only way I could reproduce it there was by opening a test file made in 27.2, and even there it took a lot more effort to cause the crash to happen. HOWEVER, 27.3+ appears to introduce a PDF filesave bug that is too bad to live with. I won't be updating at least until that is resolved :|
An error occurred while saving the comment Mark Nicoll
commented
@Egor - attempting to attach a test file. I previously tried to upload a video but it didn't succeed. The file is 180MB (I went from new document and making the moderately complex object from scratch).
I've been in contact via email with Wasim Ansari, who has been following this. He's the one who asked for the video, since he says he's unable to reproduce via my steps (which surprises me as I've been able to quickly and reliably reproduce it on 5 separate devices including a couple of brand new ones).
Steps to repeat:
1. New Document
2. Make a rectangle. Duplicate it a few times. Group them together. Add a text frame. Select the whole lot, duplicate a few times, group, repeat... aim for approximately 150k points.
3. click and drag the whole lot around a bit.
4. Has it crashed yet? If not, duplicate it one more time and repeat step 3.Note - on an M2 mac complexity equivalent to around 2m points may be needed to cause the crash. But it still happens as described!
These steps have worked on the following hardware: 2x M1 Macbook Pros, an M1 Macbook air, an M2 Macbook Pro and an M2 Macbook Air. These have variously been running Monterey, Ventura 13.0.1, 13.1, 13.2 and 13.2.1. One of the M1 devices had just been refreshed, and both M2 devices were brand new (ie. fresh illustrator installs). Illustrator versions 27.1, 27.2, 27.3 and even 27.4.428. GPU Performance on and off.
Note - I have NOT been able to reproduce the bug in Illustrator 2022 26
An error occurred while saving the comment Mark Nicoll
commented
I've tested Illustrator 27.1 and 27.2, Ventura 13.0.1 and 13.2, with GPU performance and without; I'm able to recreate the crash in every case.
An error occurred while saving the comment Mark Nicoll
commented
This is what I, and users where I work, are experiencing:
We're all on Macbook Pros running Ventura. Most of them are M1, one is M2. None of us are using Wacom tablets.
We're all using Illustrator 2023 (27). I've not yet been able to recreate it on version 26.
We're finding that dragging moderately complex groups of items crashes Illustrator pretty reliably.
I've managed to recreate it with just rectangles and text frames. Make a few, group them, copy paste, group and repeat a few times over to get a moderately complex object. Then just drag it around a bit. This also happens in outline mode, so might be worth trying that.
It's pretty bad.
Mark Nicoll
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10 votes
An error occurred while saving the comment Mark Nicoll
commented
Yep, also loads of MRAP errors for no obvious reason in ExtendScript in 2023
Mark Nicoll
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83 votes
An error occurred while saving the comment Mark Nicoll
commented
I'd be happy enough if the pivot point just hung around in between using it with the free transform tool, let alone if it were integrated into the other tools in a logical way... that could be some powerful magic.
An error occurred while saving the comment Mark Nicoll
commented
In a few months it'll be this post's 4th aniversary... still wanting it.
An error occurred while saving the comment Mark Nicoll
commented
In other news, this is the same as my first feature request. Perhaps give that some love? ;) Hopefully it'll get noticed...
An error occurred while saving the comment Mark Nicoll
commented
On sweet heavens absolutely YES please, I've wanted this for ages. This simple feature would instantly add a ton of power to object manipulation in Illustrator.
Say, for example, you're making an object with connected parts, like a figure (human or other animal), a chain, a machine, or simply an abstract set of connected shapes; if you can permanently position the reference point of each sub-part of that object then you have effectively 'rigged' that object. Your figure now has joints, and is instantly easy to re-position without dislocating the limbs.
So yes, fully agreed. This gets my vote as a must-have feature.
Mark Nicoll
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10 votesMark Nicoll
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179 votes
I am happy to share that we have shipped the Bullets and Numbering in 26.4 update for Illustrator. It’s a phased rollout so you may not see 26.4 update yet but it would rollout globally in a day or two.
You can read about this and other new features here ( https://helpx.adobe.com/in/illustrator/using/whats-new/2022-5.html ).
An error occurred while saving the comment Mark Nicoll
commented
Well, this is unusable and gets in the way a lot. The best thing about it is that I can disable it!
As Egor says, a lot more control is needed for this to be more useful than annoying.
Mark Nicoll
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3 votesMark Nicoll
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An error occurred while saving the comment Mark Nicoll
commented
Currently experiencing a version of this in versions 26 and 27 on a MBP, Ventura
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9 votes
An error occurred while saving the comment Mark Nicoll
commented
I'm experiencing something similar on versions 26 and 27 on a Macbook Pro running Ventura. I've gone looking for steps to repeat the bug and so far have failed to reliably pin down anything conclusive.
Mostly it happens after a little while of working in a large complex file. Then, once it's active, it stays active in any and all files (including new ones) until Illustrator is restarted.
I've also found it mostly affects only text or groups containing text... on these occasions, path items remain 'normal' with undo and redo. But not always - sometimes undo/redo breaks for everything.
Mark Nicoll
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7 votes
An error occurred while saving the comment Mark Nicoll
commented
I'm having very similar symptoms in versions 26 and 27 on a Macbook Pro running Ventura. But steps to repeat the bug are prooving slipperly as ****. It just shows up when I want it least, and not when I go looking for it.
Mark Nicoll
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2 votes
An error occurred while saving the comment Mark Nicoll
commented
Confirmed identical behaviour in Illustrator 2022 v26.5
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1 vote
An error occurred while saving the comment Mark Nicoll
commented
Hi Egor, cheers for the reply.
The main potential problem I can think of if this gets changed is if the new behaviour fails to account for selecting groups with additional appearance attributes.
Existing behaviour: direct select on appearances (eg. strokes or fills with effects) on a group that contains any number of art items: selects the group. I don't have a problem with this - it seems reasonable.
Problematic solution behaviour: direct select never selects groups: always art items.
Problem: groups with strokes and fills are unselectable by the additional appearances on the group. This would make it harder to select things on the canvas by eye without using outline view.To avoid the above scenario, the selection behaviour just needs maintain its current distinction between groups with and without strokes and fills. The only real change is that this behaviour is made consistent between groups containing a single item and groups containing more than one item. And... yeah, I can't think of any problems arising from that.
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Another impact of this is that I've been working on a script for building a semantic hierarchy of items based on text in the grouping structure; it's essential to be able to attach additional tags to these text items, but if they're in a group by themselves they're unselectable and thus their tag properties are inaccessible. There are ways round it, but not ones my users find intuitive
An error occurred while saving the comment Mark Nicoll
commented
Simpler steps to repeat:
1) Make a text object.
2) Group it
3) Direct-select itExpected behaviuor: The text object is selected, with all its properties visible in the appearance pannel, as it would be if there was more than one element in the group. The direct-select tool should never select groups unless the group itself has a stroke or fill to select.
Actual behaviuor: the group object is selected.
Impact: selection chaos: you don't know what you're going to get with the direct-select tool. Sometimes groups, sometimes art items.
Mark Nicoll
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685 votes
It is not as straightforward as it may sound :) We have been working to take advantage of threads and other hardware such as GPU/Video RAM in places where it can make a higher impact. We are prioritizing areas that are slow instead of making a generic change and destabilizing the product. Product stability is the top priority for us and we have been consistently trying to improve it. We want to move with caution and make changes without compromising on the quality. Hope this helps.
An error occurred while saving the comment Mark Nicoll
commented
Just to echo the previous comments about M1 Macs, as a long-time PC user and heavy-duty Illustrator user, I've always been on the look out for the best hardware to run Illustrator. I always believed that this meant getting the fastest single-core performing Intel chip, which naturally meant PC because Macs are so expensive.
Last year I wrote my own Illustrator benchmark script. It runs a series of timed operations of various sorts, from transforming complex vectors, rendering effects, zooming in and out, file saving and so on, and then gives a score. I ran it on a lot of high-end PCs. And then I ran it on an M1 Macbook Pro. To say it blew the PCs out of the water is an understatement. I was utterly shocked; the difference was in the range of 400-500% (according to my Illustrator benchmark script)!
Macs still get on my nerves in other ways, but it's hard to argue with silicon like that. It justifies the price difference.
An error occurred while saving the comment Mark Nicoll
commented
I'm currently hanging around waiting for Illustrator to finish embedding some linked AI files. I have a handful of other files open, but the whole app is locked up so I can't do anything else. It's using 10% CPU capacity (100% on one core). Crazy much?
In other news, I was one of those suckers who went for an Nvidia Quadro card based on all the marketing hype of 10X performance gains in Illustrator... more like constant instability and negative performance issues (and hours wasted experimenting with drivers)! I occasionally turn on so called "GPU Performance" again to see if anything has improved; not so far.
So yeah, multi threaded CPU functionality would be favourite in this day and age.
Mark Nicoll
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4 votes
An error occurred while saving the comment Mark Nicoll
commented
Ok, good to know, thanks.
Incidentally, I'm very glad you're now an admin here. I've always appreciated your broad knowledge and focus, and thought if would be a good thing if Adobe had you on board :)
An error occurred while saving the comment Mark Nicoll
commented
Egor - yes, it does.
Are you saying the current behaviour (without that workaround), where it displays haphazard anti-aliased edges, is intended?
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3 votes
An error occurred while saving the comment Mark Nicoll
commented
Another unhelpful characteristic of the shortcut text export is the waysome menu commands names have no context and are thus meaningless. So the 'release' command for compound path, blend and mask are all named the same thing: "Release". There are a number of other instances of this.
An error occurred while saving the comment Mark Nicoll
commented
On closer inspection, there are more errors. Shorcuts for the following tools are all correctly listed on Mac, but are incorrectly listed as blank when exported on Windows.
Blend
Dynamic Shapes Tool
Ellipse
Magic Wand
Slice
Smart Remove Brush Tool
WarpMark Nicoll
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152 votes
There is no true PDF Export in Illustrator, because Illustrator allows to have editable PDFs with .ai-content stored within. Other apps does not allow that, and some users heavily rely on editable PDFs.
Attemps to solve this were made, but there is no clear solution so far. Still we hope to find one.
The intended way to get a PDF (without loosing your data) at the moment would be to use Save a Copy command that saves a separate copy of your file to PDF instead of Save As which keeps a saved file open.
An error occurred while saving the comment Mark Nicoll
commented
Ok, so editable PDFs are a thing. Fine. But there is a fundamental functional design principle being violated when “Save As” can result in an un-editable document. The user expects the current document to always behave in the same way when it is saved, closed and re-opened using the feature designed for saving a natively editable document, as opposed to exporting it for use elsewhere.
The solution is clear; Save As/PDF should always maintain “Preserve Illustrator Editing Capabilities” with all the current document information preserved. Saving a non-editable PDF should be available separately through ‘Save A Copy’ (or Export).
The top level categorisations should support the user's intended purpose (eg. to preserve a working document), not the vague complexities of PDF configuration options.
An error occurred while saving the comment Mark Nicoll
commented
Wow... thank you, at last.
I thought it was just me who found it insane to have such a dangerous 'gotcha' hidden right in the middle of everyone's every day working path!
And yeah, save us some clicks!
"a disgrace that this can happen in a program that’s over 30 years old." That applies to dozens upon dozens of these feature requests and bug reports. This. Is. Adobe Illustrator.
Mark Nicoll
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5 votes
An error occurred while saving the comment Mark Nicoll
commented
Assuming that what gets implemented is what Egor just said, then yeah, absolutely. Ideally with logical operators too, enabling (for example) an action to behave differently depending on the type of item selected, or to toggle its function depending on some status (eg. Scale Corners = true? : option A, option B)
Mark Nicoll
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7 votes
An error occurred while saving the comment Mark Nicoll
commented
You're right. Do make sure you speak dirrectly to a customer support agent. I had an issue where the 'current' releases all featured a show-stopping bug with a critical feature, and needed access to an older version. They were able to help in that instance.
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10 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi Everyone,
We have fixed this bug in release – v 26.0 which is available worldwide. Thanks for your patience on this.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Warm regards,
Aishwarya 'G' Gadodia
Illustrator Team
An error occurred while saving the comment Mark Nicoll
commented
Agreed, this is madening. Causes bugs I've never seen before too. Nest errors or some such, followed by errors grouping objects due to be more than 29 sub-levels deep (which I didn't want or make), and then a can't ungorup the objects error
Mark Nicoll
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8 votes
An error occurred while saving the comment Mark Nicoll
commented
Yeah... super interested to know more. How imminent is this? If I go for CEP, will I have wasted effort?
Mark Nicoll
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3 votesMark Nicoll
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99 votes
Hi Everyone,
The fix for this request is available in our latest release build – 27.3. The version is being rolled out.
What’s new in 27.3: https://helpx.adobe.com/illustrator/using/whats-new/2023-2.html
Thank you for all the feedback.
An error occurred while saving the comment Mark Nicoll
commented
Oooh a merging of threads. Still wanting this very much!
*watches this space*
An error occurred while saving the comment Mark Nicoll
commented
2 years later... yep.
This still matters as much as ever.
These threads all agree with this one:
https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/31450957-default-color-picker-preference
https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/33623476-default-input-in-color-picker
https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/38086477-simultaneous-color-palette-modes
https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35856142-the-ability-to-set-a-default-colour-slider-for-in
https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/32027389-keyboard-shortcut-to-switch-between-colour-panels
https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/31136509-make-toggle-between-color-picker-swatches-universa
https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/31672162-allow-for-multiple-instances-of-the-same-window-to
https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/32294239-a-big-persistent-color-palette-offering-rgb-and-hsAn error occurred while saving the comment Mark Nicoll
commented
Indeed. It's good to know it's not just me being driven nuts by this.
Mark Nicoll
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@beat the instability you describe is likely to be a separate issue to the one tested and described here; this issue was resolved in version 27.4+
However, I can't recomend upgrading because version 27.3+ introduces an even more awful PDF file saving issue.