Translate Ideas and Comments
Choose language:
There was an error during translation

Ashutosh Gupta (Illustrator Team)

My feedback

  1. 19 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    63 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi,

    We apologize for having such an irritating issue with your workflow.
    The issue is still not reproducible in-house. We need your help to reproduce the issue.
    Please provide your system details and the objects with which you are working.
    If issue is happening in any specific file and you can provide the file to us at ShareWithAI@adobe.com, will be very helpful.
    If issue is happening with any file in your system. Please provide us your preferences by mailing at ShareWithAI@adobe.com
    Preference Location :
    Folder Locations in MAC: ~/Library/Application Support/Adobe/Adobe Illustrator 23 and : ~/Library/Preferences/Adobe Illustrator 23 Settings/
    Folder Locations in Windows : C:\Users\<user name>\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings

    You can also try renaming the folder name provided in the paths above, and if the issue fixes for you.
    Then the issue must be due to some preference settings.

    Please reply to us with the details.
    Thanks for your support. Hoping your co-operation
    Regard
    Ashutosh Gupta
    Illustrator Team

  2. 15 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    27 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for the information provided to the Illustrator team.
    We have tried to address this issue in our beta build of 24.1.2 .
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.1.2 Build 1.
    For this issue we have also increased maximum selection tolerance value to 20 px.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi

    Can you pleases check in the Preferences ( Windows: Edit -> Preferences -> Selection & Anchor Display / MAC: Illustrator CC -> Preferences -> Selection & Anchor Display ).
    If the Object Selection by Path only is enabled., then disable it and observe if you are able to work smoothly.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  3. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi
    Can you pleases check in the Preferences ( Windows: Edit -> Preferences -> Selection & Anchor Display / MAC: Illustrator CC -> Preferences -> Selection & Anchor Display ).
    If the Object Selection by Path only is enabled., then disable it and observe if you are able to work smoothly.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  4. 6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need More Info  ·  24 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Oz,

    What I can understand from your post is : you are placing stray anchor points at the center of the group to have existence of center point .Earlier x was showing on hovering , but now it is not getting showing.
    Am I right ?

    Please open attributes panel ( Windows -> Attributes ) . Click Show All from the flyout menu to expand the panel . Observe if the show center option is not enabled . Please enable it.
    Hope it would help you.

    If it doesn't help you. Please zip and send illustrator preferences folder to us @ ashgupt@adobe.com analyze ( "C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings" ).

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  5. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Brandon ,

    Can you pleases check in the Preferences ( Windows: Edit -> Preferences -> Selection & Anchor Display / MAC: Illustrator CC -> Preferences -> Selection & Anchor Display ).
    If the Object Selection by Path only is enabled., then disable it and observe if you are able to work smoothly.

    If the issue still persists then please zip and send illustrator preferences folder to us @ ashgupt@adobe.com analyze ( Windows : "C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings" and MAC : "~/Library/Preferences/Adobe Illustrator 23 Settings".

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  6. 33 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    39 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Everyone,

    We apologize for the issue. Some of you mentioned that issue resolved by turning off Dictation settings, but it didn't worked for you. We need help to reproduce this issue in-house.

    • Can you please reply with some video of what and how you met the issue?
    • Also provide your system info, if it is not “Mac OS High Sierra on Macbook Pro 2016, touch bar, 2.9GHz Intel core i7, 16GB 2133MHz LPDDR3”
    • Mention version and subversion of MAC OS with issue. For eg. 10.13.3
    • Does putting your fingers completely off the trackpad work fine i.e. click/tap released ?
    • Are you having the same behavior with pen tool while creating anchors. Can you please try out and reply?

    Thanks for your support
    Ashutosh Gupta
    Illustrator Team

  7. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    With version 22.1, there is feature preference added for anchor point and handle size under "Anchor Points, Handle, and Bounding Box display".

    You can update to latest version of Illustrator to use the feature

  8. 41 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    81 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    We have tried to fix the issue in the current release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in the update.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    PS: We are only referring to the issue that got introduced in CC 2018. As I can see there were few workflows that were existing even in older releases. Please log a separate request for it so that we all can track it better

    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi all,

    We are working on it. Any object with width or height equal to or greater than 16383 pt , on moving with keyboard arrow keys or mouse, throws string "Can't move the objects. The requested transformation would make the objects too large".

    We welcome, if you can provide some set of actions and/or the file, with which you are getting issue.
    We have also sent individual mails to all the participants, who commented in this bug.

    Also, please let us know if you are getting some different string appended with "Can't move the objects", while drawing within canvas area.

    Note:
    If you are moving objects ( or the group of objects) away the canvas area, please ensure that you don't have guides present in the group , or any hidden object that is being moved away the canvas while transformation.
    It will throw string "Can't move the string. The requested transformation would make some objects fall completely off the drawing area". This will be expected.

    Regards
    Ashutosh Gupta
    Illustrator Team

  9. 71 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    56 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Please share the link to screen recording here or you can also send it to ShareWithAI@adobe.com

  10. 61 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    46 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi ,
    Thanks for informing us here.
    Can one of you please add a video of the issue.

    Thanks and Regards
    Ashutosh Gupta

  11. 8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Everyone ,

    Thanks for informing us here.
    Can one of you please add a video of the issue.

    Thanks and Regards
    Ashutosh Gupta

  12. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Jenn,

    Which tool are you using to move mesh points Direct selection tool or Mesh tool ?

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  13. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Danny ,

    Please open appearance panel ( Windows -> Appearance ) . Click panel option at right top of panel below "Collapse to icon" button to open options menu .Click "New Art has Basic Appearance" to disable it.

    Now you can have arrowhead trailing on the last point drawn once selected.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  14. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Michael,

    Are you using Default Tool Panel or Custom Tool Panel. This you can check from Windows -> Tools. If default is checked then you are having default tool panel and this is a bug .

    But, if you are using Custom Tool Panel, then this behavior is expected.

    Thanks and Regards
    Ashutosh Gupta

  15. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Christofer ,

    You would need to convert rectangle to path ( Object -> Shape -> Expand Shape ) , to enable Reset Bounding box.You can also assign custom shortcut using Edit -> Keyboard Shortcut. Rectangle, Ellipse, Polygon are live shapes and they do not posses Reset Bounding Box functionality.

    Thanks and Regards
    Ashutosh Gupta

  16. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  4 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Thanks Cody , we are able to reproduce the issue. We will look into it.

    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    This happens sometimes when some dialog is opened in properties panel or some other panel. Workaround is to press Esc key and try again.
    All the options will be accessible then.

  17. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi ,

    Shift + Click using the pen tool would help you clicking over the intersection.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator team

  18. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Laurence ,

    Issue is reproducible with us and will look into it.

    You are needed to select the multiple corner points with Shift + Click and double click to open corner dialog box to effectively do all operations.

    When no corner points are selected , operation should impact only corner point double clicked to open corner dialog

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  19. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Sindy,

    A sharp point is drawn with only click using pen tool. A pen tool with slight drag flattens.

    Workaround for the problem . Select all the anchors with problem using direct selection tool with marquee selection or shift click anchor points , and click "Convert selected anchor points to corner" button present in properties panel / control panel.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  20. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi,

    Have you enabled Hide Bounding box . Center widget hides due to this

    Regards
    Ashutosh Gupta

← Previous 1

Feedback and Knowledge Base