Translate Ideas and Comments
Choose language:
There was an error during translation

Ashutosh Gupta (Illustrator Team)

My feedback

  1. 16 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    28 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for the information provided to the Illustrator team.
    We have tried to address this issue in our beta build of 24.1.2 .
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.1.2 Build 1.
    For this issue we have also increased maximum selection tolerance value to 20 px.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi

    Can you pleases check in the Preferences ( Windows: Edit -> Preferences -> Selection & Anchor Display / MAC: Illustrator CC -> Preferences -> Selection & Anchor Display ).
    If the Object Selection by Path only is enabled., then disable it and observe if you are able to work smoothly.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  2. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi
    Can you pleases check in the Preferences ( Windows: Edit -> Preferences -> Selection & Anchor Display / MAC: Illustrator CC -> Preferences -> Selection & Anchor Display ).
    If the Object Selection by Path only is enabled., then disable it and observe if you are able to work smoothly.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  3. 6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need More Info  ·  25 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Oz,

    What I can understand from your post is : you are placing stray anchor points at the center of the group to have existence of center point .Earlier x was showing on hovering , but now it is not getting showing.
    Am I right ?

    Please open attributes panel ( Windows -> Attributes ) . Click Show All from the flyout menu to expand the panel . Observe if the show center option is not enabled . Please enable it.
    Hope it would help you.

    If it doesn't help you. Please zip and send illustrator preferences folder to us @ ashgupt@adobe.com analyze ( "C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings" ).

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  4. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Brandon ,

    Can you pleases check in the Preferences ( Windows: Edit -> Preferences -> Selection & Anchor Display / MAC: Illustrator CC -> Preferences -> Selection & Anchor Display ).
    If the Object Selection by Path only is enabled., then disable it and observe if you are able to work smoothly.

    If the issue still persists then please zip and send illustrator preferences folder to us @ ashgupt@adobe.com analyze ( Windows : "C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings" and MAC : "~/Library/Preferences/Adobe Illustrator 23 Settings".

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  5. 33 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    41 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Everyone,

    We apologize for the issue. Some of you mentioned that issue resolved by turning off Dictation settings, but it didn't worked for you. We need help to reproduce this issue in-house.

    • Can you please reply with some video of what and how you met the issue?
    • Also provide your system info, if it is not “Mac OS High Sierra on Macbook Pro 2016, touch bar, 2.9GHz Intel core i7, 16GB 2133MHz LPDDR3”
    • Mention version and subversion of MAC OS with issue. For eg. 10.13.3
    • Does putting your fingers completely off the trackpad work fine i.e. click/tap released ?
    • Are you having the same behavior with pen tool while creating anchors. Can you please try out and reply?

    Thanks for your support
    Ashutosh Gupta
    Illustrator Team

  6. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    With version 22.1, there is feature preference added for anchor point and handle size under "Anchor Points, Handle, and Bounding Box display".

    You can update to latest version of Illustrator to use the feature

  7. 9 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Everyone ,

    Thanks for informing us here.
    Can one of you please add a video of the issue.

    Thanks and Regards
    Ashutosh Gupta

  8. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Jenn,

    Which tool are you using to move mesh points Direct selection tool or Mesh tool ?

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  9. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Danny ,

    Please open appearance panel ( Windows -> Appearance ) . Click panel option at right top of panel below "Collapse to icon" button to open options menu .Click "New Art has Basic Appearance" to disable it.

    Now you can have arrowhead trailing on the last point drawn once selected.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  10. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Michael,

    Are you using Default Tool Panel or Custom Tool Panel. This you can check from Windows -> Tools. If default is checked then you are having default tool panel and this is a bug .

    But, if you are using Custom Tool Panel, then this behavior is expected.

    Thanks and Regards
    Ashutosh Gupta

  11. 4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Christofer ,

    You would need to convert rectangle to path ( Object -> Shape -> Expand Shape ) , to enable Reset Bounding box.You can also assign custom shortcut using Edit -> Keyboard Shortcut. Rectangle, Ellipse, Polygon are live shapes and they do not posses Reset Bounding Box functionality.

    Thanks and Regards
    Ashutosh Gupta

  12. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  4 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Thanks Cody , we are able to reproduce the issue. We will look into it.

    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    This happens sometimes when some dialog is opened in properties panel or some other panel. Workaround is to press Esc key and try again.
    All the options will be accessible then.

  13. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi ,

    Shift + Click using the pen tool would help you clicking over the intersection.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator team

  14. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Laurence ,

    Issue is reproducible with us and will look into it.

    You are needed to select the multiple corner points with Shift + Click and double click to open corner dialog box to effectively do all operations.

    When no corner points are selected , operation should impact only corner point double clicked to open corner dialog

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  15. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Sindy,

    A sharp point is drawn with only click using pen tool. A pen tool with slight drag flattens.

    Workaround for the problem . Select all the anchors with problem using direct selection tool with marquee selection or shift click anchor points , and click "Convert selected anchor points to corner" button present in properties panel / control panel.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  16. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi,

    Have you enabled Hide Bounding box . Center widget hides due to this

    Regards
    Ashutosh Gupta

Feedback and Knowledge Base