Charu
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13 results found
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10 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Ankit Goyal . -
19 votes
I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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78 votes
Hi,
Thanks for reporting the issue .
We have fixed the bug which was orignally reported but it seems some users are still facing the issue.We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .
2)Please try the below mentioned workaround and let us know if that helps:
If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
1. Navigate to user presets folder
Win: appdata\Adobe\Adobe PDF\Settings
Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
3. Launch Illustrator and check if you can save the documentIf you use custom…
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1 vote
You can disable alerts during script execution with below method
app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS;
This assumes the default option selected in the dialog and proceed with further script execution.
Please let me know if the above suggestion works for you
An error occurred while saving the comment -
721 votes
It is not as straightforward as it may sound :) We have been working to take advantage of threads and other hardware such as GPU/Video RAM in places where it can make a higher impact. We are prioritizing areas that are slow instead of making a generic change and destabilizing the product. Product stability is the top priority for us and we have been consistently trying to improve it. We want to move with caution and make changes without compromising on the quality. Hope this helps.
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4 votes
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Can't finish previewing. Could not complete the requested operation.
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Screen Shot 2020-11-15 at 1.54.07 PM.png 70 KB -
AI SS 02.jpg 308 KB -
Screenshot 2018-10-24 at 15.56.35.png 222 KB -
螢幕截圖 2018-10-24 上午11.31.13.png 157 KB -
Screen Shot 2018-10-22 at 2.49.07 PM.png 252 KB -
The_operation.png 68 KB -
Screen Shot 2018-10-18 at 11.15.35.png 301 KB -
Screen Shot 2018-10-19 at 11.19.56.png 27 KB -
Screenshot 2018-10-18 22.16.41.png 19 KB -
Screen_Shot_2018-03-28_at_10.35.10_PM.png 39 KB
736 votesAn error occurred while saving the comment I think Adobe is releasing new versions with no bug fixes but to test the patience of their customers. I do development for the Adobe products and it sucks.
I think either shut off or have a good develoeprs at your end to really fix this issues.
An error occurred while saving the comment I think Adobe is releasing new versions with no bug fixes but to test the patience of their customers. I do development for the Adobe products and it sucks.
I think either shut off or have good developers at your end to really fix these issues.
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1 vote
An error occurred while saving the comment Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the document
Here is the code
for(var i=0;i<500;i++){
var doc = app.documents.add();
doc.saveAs(File('~/Desktop/Test'+(i+1)))
doc.close();
}
Run, this code and you will never able to create 500 documents. I use automation a lot and in one go I have to loop over 1000 documents that have graphics inside it. BUt here in sample cript I am not doing nothing just crating 500 documents without any graphics, still Illustrator frezees.I have attached the screenshots for memory usage. It reaches upto 6GB
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61 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
20 votes
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3 votes
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41 votes
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25 votes
No, this doesn't help. It still shows the dialog and I am unable to select any option and click OK. It seems there is some other dialog over it which makes merge swatch one at the background. This is basically happening when opening a pdf file and when we open pdf file it shows the progress bar, but in this case progress bar is not visible on UI may be hidden or overlapping or below merge swatch dialog.
Can't we have option to save the file in ai or pdf in the background using script. I know this option is availble in CC 2020, but via script it is not possible.