Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator
Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.
I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.
Here's what happens:
1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics or Launch Illustrator.
3. I've tried both. Same result, get a pop up saying Adobe illustrator CC 2017 has stopped working.
Nothing works. Very frustrating!
Here is the error from Visual Studio when hitting the debug button:
Unhandled exception at 0x00007FF8E685775F (ntdll.dll) in Illustrator.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FF8E68B86B0).
Here is my event log:
Faulting application name: Illustrator.exe, version: 184.108.40.2066, time stamp: 0x58c20f65
Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
Exception code: 0xc0000374
Fault offset: 0x00000000000f775f
Faulting process id: 0x277c
Faulting application start time: 0x01d32dd3eebaf710
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 8a463ff1-bb6d-4689-b215-3c0a933a477e
Faulting package full name:
Faulting package-relative application ID:
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
[ SystemTime] 2017-09-15T03:37:25.166198600Z
C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Same issue. God I hate Adobe
julie mangels commented
i am running on a MacBook Pro, 10.11.6. yesterday i update to the 2018 cc suite. illustrator will open. when i go to create a new document or open an existing document it closes. i have set my printer in the apple preferences to be the adobe pdf and that has not worked.
Sarah Khan (Illustrator team) commented
Sorry for the inconvenience. Can you try to open Illustrator after setting your default printer as Adobe PDF.