Illustrator 24.3 Crashing When Selecting Colours with the Layers Palette Open
See video: https://www.dropbox.com/s/j7hete8hhhe7mzv/Screen%20Recording%202020-09-11%20at%2014.34.23.mov?dl=0
Illustrator 24.3 crashes when changing the colour of a gradient handle if the Layers palette is open and on-screen. Video above is a freshly re-installed Illustrator in a brand new user account (macOS 10.15.6).
I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Similar thing for me - not dependent of the layers panel though. Just crashes when changing the solid colors of a gradient. Works fine if I change the colors by using the sliders in the color palette, but crashes if use a direct pick.
Joost la Housse commented
Unfortunately same issue here. Adobe Illustrator 24.3 crash during use gradient tool. Turn off the GPU setting in preferences didn't solve the problem.
Ben Green commented
Mine will also crash if I select an object with a gradient and then try to change to a solid colour in the palate.
I have had the same issue, along with slow performance.
I've installed a font manager. Same problem.
I have a new mac pro tower 2020, latest OS X, and updated Ai 24.3
This is costing me real loss of productivity.
Rob Ch commented
Yes same over here. Made a report at adobe. Started a week a go. Working in a Mac system version OS 10.15.6 + latest Illustrator update 24.3. Lost work and working hours.