Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Grey blocks trailing

    Using Mac OS Mojave
    Version 10.14.1

    When I move an object within the art board, the area following it gets grayed out. If I zoom in our out, the greyed out area disappears. It's been happening ever since the 2019 update. I've attached a video screen shot.

    1 vote
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  2. Object mirrored and reflected in the background, macOS Mojave 10.14.1

    I select an object that is in a group. It is then put in isolation mode. Then when I zoom in and out the full grouped object is behind it and reflected.

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  3. Artboard number/name box in upper left corner disappeared.

    My computer is Windows 10 and i am using latest version Adobe Illustrator CC 2019. I was using free-trial version few days ago, and at some point when using artboard tool, number/name box in upper left corner of artboard just disappeared.

    So i reset my preferences by starting Illustrator with Shift + Ctrl + Alt key but it didn't work. And then I uninstalled-redownloaded my free trial Illustrator few times, it didn't work again. So I bought the program and uninstalled-redownloaded few times, restarted PC few times, and then i removed AIPrefs file too, but nothing works. I did all…

    1 vote
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  4. new document dialog closes if you're a power user (fast)

    Once in illustrator if I want to make a new document I press command+n it brings up a new document dialog box. If you press enter while the dialog box is loading it closes. You have to then press command+n and wait for it to load and then pressing enter is successful in creating a new document. Please fix this because it's wasting people's time. Just found legacy mode so I guess that will do.

    1 vote
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  5. new document jumps to last page instead of first page

    Occasionally when I create a new document in Illustrator CC, it jumps to the last page. Then once that document is closed and opened, it does it again.

    Am I missing something? Never use to do this.

    Thanks!

    1 vote
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    We open a file to the last saved view. So by design Illustrator will open to the artboard(page) and zoom level that was when the file was last saved.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. Links showing up when image is placed but not when file is opened


    1. macOS Sierra 10.12.6 and Illustrator 23.0.1 (and previously 23.0.0).

    I've opened a client supplied illustrator pdf and it shows that all the links are missing. When I place that same file into a new artboard (instead of using file>open) it has all the links embedded and high resolution. I have restarted and updated illustrator with no change.

    1 vote
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  7. Illustrator will not let me align my art manually

    I am working a normal piece(s) of art. I did one exactly like this yesterday on the same artboards, different client. I am unable to manually align the art to the artboard or the bleed guides as shown first image. I decided to shutdown Illustrator and the PC and then start them again. When opened I tried to move the art again and it still will not let me align the art. I disposed of the art on the artboard. Opened the clients art, copied it and pasted it in my layers to the artboard. Again I tried to manually…

    1 vote
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  8. Art file and screen?

    When i open a art file the screen is black and the art work is locked?!

    1 vote
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  9. objects behind clipping mask cannot move outside of drawing area!!??

    What is the point in a clipping mask if the objects behind it cannot fall off the drawing area? may as well use Microsoft paint to be honest

    1 vote
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  10. Illustrator issues, SVG only?

    When using CC (updated to v. 23), illustrations appear distorted when rendered with stylesheet. During troubleshooting, I open a colleague's SVG illustration in CS6 as well as CC v.23 and compare. See attachments. CC distorts both content size and artboard size. We never had this issue with CS.

    1 vote
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  11. Artboard within an artboard

    I was using (and still do) the shift function when drawing an artboard within an artboard. Unfortunately it has changed to selecting multiple artboards.

    I would really see an option that would support drawing artboards within artboards.

    1 vote
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  12. change the art board crash

    When turning off the eye icon in the layers panel
    and try to change art board size its crash

    1 vote
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  13. Open archives

    Toda vez que quero abri um arquivo .ai ao clicar duas vezes nele, ele quer abrir com o photoshop, mesmo eu padronizando para abrir com o illustrator

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  14. Asset Export Undo Deletion

    If I delete an asset from the Asset Export Panel, I cannot "undo" to bring it back. I would like to be able to do this in the same way as undoing to restore swatches, layers etc.

    1 vote
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  15. Animated zoom and smart guide STUCK!!

    Smart guide didn't work, then i try to press crtl+U. the screen splash and animated zoom is disabled

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  16. Opening document

    When opening an older document illustrator opens the wrong file at random.

    1 vote
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  17. Place Jumbling Points on Artwork

    MacOS High Sierra 10.13.6 Illustrator 22.1

    I was working on an ad and placed the logo of the company and part of the logo looked strange. Turns out it is jumbling random points on random outlines of the logo.

    Regular place.

    Jumbled partial logo.

    1 vote
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  18. Illustrator CC 2018 (Mac)

    I am using Illustrator CC 2018 (Mac). For some reason, the program crashes frequently when I am opening .AI document.
    Any ideas on what is going on? I really need to fix this before next Friday. Thanks.

    1 vote
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  19. artboard size problem

    Artboard and this rectangle are supposedly the same size but they do not match at all. I am trying to create A1 file sizes for print and they are incorrect because of this bug or whatever it is. This is messing with my files and I am so tired of things not working for print because they aren't the correct size.

    1 vote
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  20. Not able to resize or draw.

    I have created a new document but when i do Ctrl+0, it shows resized percentage but actual document does not resize. Even when drawing nothing shows up. But when i am closing the document, it shows everyting.

    I have attached the video.

    1 vote
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