347 results found

1. Illustrator deletes macOS tags when file is stored on an smb server

   When I save an existing document on an smb server Illustrator removes/deletes the macOS tags assigned to the file.

   macOS 26.0.1, Illustrator 30.0, tested on smb server: Windows 2019 and Synology.

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2. Use Artboards option disabled when exporting as PDF – even in new multi-artboard documents

   Description:
   In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
   This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

   Steps to reproduce:
   1. Create a new document with 3 artboards
   2. Add simple objects on each artboard
   3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
   4. → “Use Artboards” option is greyed out

   Expected result:
   “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

   Actual result:
   Option remains disabled; Illustrator exports a single combined PDF instead.

   Environment:
   - Illustrator version [29.8.2, e.g. 28.0.1 Windows 11]
   - Tested with and without PDF-compatible AI saving
   - No linked or embedded content involved

   Impact (Urgency):
   This issue prevents multi-page export workflows, critical in professional environments (e.g. signage, print production, packaging).
   It requires manual scripting or third-party tools to achieve basic multi-page PDF export, which significantly slows production and increases error risk.

   Please confirm if this is a known issue and if a fix is planned.

   Thank you - this is a critical production blocker for multi-artboard workflows.

   Description:
   In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
   This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

   Steps to reproduce:
   1. Create a new document with 3 artboards
   2. Add simple objects on each artboard
   3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
   4. → “Use Artboards” option is greyed out

   Expected result:
   “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

   Actual result:… more

   2 votes

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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3. Thumbnails & Quicklook preview has incorrectly positioned pictures.

   29.8.1 thumbnails und Apple Quicklook show previews with incorrectly positioned pictures. This was a bug present in earlier versions, but in the actual documents.
   After fixing it inside of Ai, the bug is now in thumbnails & Quicklook.

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   3 votes

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   4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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4. Ai crashed and the recovered file is missing changes made in last 2 hours

   Illustrator just crashed after 10 hours of work!!!!!! It recovered the file, but only at the stage I was probably at after just 2 hours — the rest is completely lost! I checked everything, and it saved approximately nothing!!!! I'm furious right now!

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5. Files won't actually save until closed.

   Illustrator 29.8.1

   When either choosing the 'save' command from the file menu, or hitting 'command+s' the saving text flashes in the filename of the tab, but the file does not actually save and it continues to have the unsaved changes asterisk there as well.

   The only way to save and get the currently open file to save/update is to try and close the file, and then save through the 'you have unsaved changes' window that pops up before closing.

   Please fix this, I have several operations in my workflow that require uploading a file I'm currently working on to an online system, and I don't want to have to close it and then reopen it to do so.

   Illustrator 29.8.1

   When either choosing the 'save' command from the file menu, or hitting 'command+s' the saving text flashes in the filename of the tab, but the file does not actually save and it continues to have the unsaved changes asterisk there as well.

   The only way to save and get the currently open file to save/update is to try and close the file, and then save through the 'you have unsaved changes' window that pops up before closing.

   Please fix this, I have several operations in my workflow that require uploading a file I'm currently working on to an… more

   2 votes

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   Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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6. Artboards & Content are displaced after saving and opening a file

   After saving & opening a file with multiple art boards, many of the artboards and/or their content is shifted around the canvas. I already tried all kinds things, even creating a new file and copying everything over. The bug happens again and again – and it's unpredictable, sometimes it's just one element, sometimes it's half of all the content.

   Working with Version 29.8.1, the file is in large format mode, Mac OS 25 (latest). Not saving on a cloud synced folder.

   When saving the same file into Adobe Cloud, the bug doesn't seem to occur... at least for the last few times I tried. But actually I don't want to save them there.

   Also, when saving onto hard drive, sometimes a dialog appears that the file was changed outside of Illustrator (which is not true).

   See attached file (blurred): the grey boxes on top come from the artboard on the bottom and the red ones from the artboards below.

   After saving & opening a file with multiple art boards, many of the artboards and/or their content is shifted around the canvas. I already tried all kinds things, even creating a new file and copying everything over. The bug happens again and again – and it's unpredictable, sometimes it's just one element, sometimes it's half of all the content.

   Working with Version 29.8.1, the file is in large format mode, Mac OS 25 (latest). Not saving on a cloud synced folder.

   When saving the same file into Adobe Cloud, the bug doesn't seem to occur... at least for the last… more

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   23 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have fixed the issue and it is available in latest pre release and beta builds. We are going to release it soon.

   
   

   Please note that existing files would not be auto corrected with this fix. But the fix would prevent any future occurrence.

7. Unable to create new file, have to restart software

   As title, unable to create new file, have to restart software every time

   2 votes

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   Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. 定規の設定を0にすると次回開いた時にズレる / If you set the ruler to 0, it will be misaligned the next time you open it

   最新リリースバージョン「ver.26.2.1」にて、定規の0基準の設定されていないファイルを開いて、その中で0基準を設定後、保存してファイルを閉じた後、そのファイルを開くとデータの一部がズレた状態（トンボなどとそれ以外のいくつかのオブジェクトだけ勝手に動いた状態になってしまいます。
   途中の段階で別名保存したPDFは問題なく開けます。
   入稿データ等の場合かなりマズい状態です。

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   2 votes

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   6 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue has been reported to be fixed in 29.8.1 build. Please update, test, and comment back if it truly is

9. There is an error when saving a template in the templates folder

   There is an error when saving a template in the templates folder

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   1 vote

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10. The program is crashing frequently

    The program is crashing frequently, giving a black screen and sometimes the screen freezes on a file, even if I change tabs.

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11. Duplicating Artboard will unlock and show locked and hidden elements.

    When using the Artboard Tool and clicking on a + sign next to an artboard while holding the Alt/Option key to duplicate an artboard with its contents, Illustrator will Show and Unlock all hidden and locked objects/layers.
    It does this only the first time, when using Undo and trying again it works correct.
    See: https://community.adobe.com/t5/illustrator-discussions/why-does-illustrator-switch-hidden-layers-back-on-and-unlock-them-when-duplicating-an-art-board/m-p/15455446#M449838

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    3 votes

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    8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix is pushed into the latest Prerelease build and is scheduled to get shipped into the next general build

12. Restore Highlighted Ruler Markers when moving objects

    This is a feature that was there before the last major updates. To explain, previously when you say, make a duplicate of one object and drag it across the artboard, you would see the little marker move across the ruler while holding the object. Since it is now gone, there is heavy guesswork going on when I'm trying to move close to a specific distance. This request is in regard to this tool only. I know all about distributing objects, etc. I'm just looking to restore this little feature that dropped from this tool.

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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13. New Artboard Paste in Front Fails and Select Artboard Fails in Artboards panel

    Illustrator 29.6.1 - Mac
    When starting with more than one artboard.
    If you select all objects on an artboard. Copy.
    Then make a new identical artboard in another position to the artboard you copied artwork from, you cannot select the new artboard and paste in front.
    I suspect it is a bug how illustrator keeps track of how many artboards it has because the name is always artboard [number] and the new artboard number in the name is always incorrectly one higher than the actual number.
    You can no longer select an artboard in the Artboards panel and select objects you create on the new artboard using Select All on active artboard.
    This creates a problem in Extendscript or AppleScript because you can no longer set the active artboard correctly and have it display properly even with redraw. This bug does not occur in 29.5

    Illustrator 29.6.1 - Mac
    When starting with more than one artboard.
    If you select all objects on an artboard. Copy.
    Then make a new identical artboard in another position to the artboard you copied artwork from, you cannot select the new artboard and paste in front.
    I suspect it is a bug how illustrator keeps track of how many artboards it has because the name is always artboard [number] and the new artboard number in the name is always incorrectly one higher than the actual number.
    You can no longer select an artboard in the Artboards panel and select objects… more

    5 votes

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    9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Duplicate Artboards will always fail if even one artboard exists near the right edge of the canvas

    en

    Duplicating an artboard using the Duplicate Artboards command in the Artboards panel will fail if one of the artboards in the document is near the right edge of the canvas and the new artboard is at coordinates that extend beyond the canvas.

    It is not possible to duplicate the artboard by wrapping it in the Y direction. Therefore, when such artboards are in the document, it will never succeed.

    The expected behavior is that Duplicate Artboards will also do so, since you can copy and paste artboards and New Artboard will generate them with a wrap around.

    Environment

    • macOS 12.7.5
    • Illustrator 2025 (29.6.1)

    Steps to reproduce

    1. Open the attached file "duplicate_artboards.pdf(ai)"
    2. Select Artboard 1 and execute "Duplicate Artboard"

    Actual result

    The error message "Cannot create Artboard outside the canvas. Please rearrange and try again." appears and stops.

    

    Expected result

    The artboard is duplicated with the Y coordinate shifted down and the X coordinate aligned with the left edge of the previous artboard row.

    Workaround

    Select the artboard with the Artboard tool, then copy and paste.

    Attachments

    • duplicate_artboards.pdf
    • duplicate_artboards.png

    ---

    ja

    「アートボードを複製」は、アートボードがカンバスの右端近くに1つでも存在すると必ず失敗します

    アートボードパネルにある「アートボードを複製」コマンドを使ってアートボードを複製する際、書類内に1つでもアートボードがカンバスの右端近くにあり、新しいアートボードがカンバスからはみ出す座標になると失敗します。

    Y方向に折り返して複製することができません。そのため、そういったアートボードが書類内にあるときは永遠に複製が成功することはありません。

    アートボードのコピー＆ペーストや、「新規アートボード」では折り返して生成することができるので、「アートボードを複製」もそうなるのが、予期する結果です。

    環境

    • macOS 12.7.5
    • Illustrator 2025(29.6.1)

    再現手順

    1. 添付したduplicate_artboards.pdf(ai)を開く
    2. Artboard 1を選択し「アートボードを複製」を実行する

    実際の結果

    「カンバスの外側にアートボードを作成できません。再配置を行って、もう一度実行してください。」とエラーが出て止まります。

    

    予期する結果

    Y座標を下にずらし、X座標は前のアートボード行の左端に合わせてアートボードが複製されます。

    回避策

    アートボードツールでアートボードを選択した後コピーし、ペーストします。

    添付ファイル

    • duplicate_artboards.pdf
    • duplicate_artboards.png

    en

    Duplicating an artboard using the Duplicate Artboards command in the Artboards panel will fail if one of the artboards in the document is near the right edge of the canvas and the new artboard is at coordinates that extend beyond the canvas.

    It is not possible to duplicate the artboard by wrapping it in the Y direction. Therefore, when such artboards are in the document, it will never succeed.

    The expected behavior is that Duplicate Artboards will also do so, since you can copy and paste artboards and New Artboard will generate them with a wrap around.

    Environment

    • macOS… more

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15. File "..." was generated by a newer version of Illustrator. Would you like to import this file? Some data loss may occur.

    After updating Adobe Illustrator, I have encountered a serious issue when working with PDF files that contain multiple artboards. When opening such files, I receive the following error message:

    File "..." was generated by a newer version of Illustrator. Would you like to import this file? Some data loss may occur.

    If I choose to import, only one artboard remains in the opened file, and all other artboards disappear. This happens with all files saved with multiple artboards, resulting in significant data loss.

    Please assist in resolving this issue, as it greatly impacts my work and causes loss of important data.

    Thank you for your attention. I look forward to your response.

    After updating Adobe Illustrator, I have encountered a serious issue when working with PDF files that contain multiple artboards. When opening such files, I receive the following error message:

    File "..." was generated by a newer version of Illustrator. Would you like to import this file? Some data loss may occur.

    If I choose to import, only one artboard remains in the opened file, and all other artboards disappear. This happens with all files saved with multiple artboards, resulting in significant data loss.

    Please assist in resolving this issue, as it greatly impacts my work and causes loss of important… more

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16. Fitting an artboard to a path with a Freeform Gradient creates invisible border

    Fitting an artboard to a path with a Freeform Gradient creates invisible border. It seems to create space around the path when fitting — only seems to be an issue with freeform gradients.
    Running macOS Sequoia 15.3, Illustrator Desktop 29.6

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    2 votes

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17. Illustrator freeze after navigating through opened files

    When i have two or more opened files and i navigate through Ctrl+Tab the first files remains open but no tool works except Ctrl+0 and then all starts working again...

    1 vote

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    3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Order of duplicated artboards is reversed

    A big issue is that if you select several artboards at once to duplicate them and they were in order
    A
    B
    C
    they used to duplicate as
    copy of A
    copy of B
    copy of C

    Since the latest Illustrator update they mirror instead, as
    copy of C
    copy of B
    copy of A

    Makes batch duplication worthless and I now have to duplicate each one separately OR do the set and then move them around manually.

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    15 votes

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    5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. Split Into Grid adds printable lines instead of guides

    In Split Into Grid window there's an option to "add guides". But instead of guides lines are added that have standard stroke — printable lines that are conveniently in neutral greenish color 0,1 pt stroke and look like guides so it's easy to miss that.

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    2 votes

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20. Crash on new artboard

    Every time I click on the "+" under my artboards window, it crashes. I have 24 artboards already, and if I duplicate one using Option click drag, it seems ok. But New Artboard crashes again and again.

    MacOS 15.5
    Illustrator 29.5.1

    2 votes

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    Need More Info  ·  7 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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