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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Rearrange artboard does not work with large artboards...

    Having an issue with the Rearrange All Artboards feature when using very large art boards. See attached screenshot. Two artboards, one 6x16ft and one 3x9ft. Rearrange All Artboards using columns only seem to give an error of: "Rearrangement would take some artboards out of canvas bounds." even though the artboard could be arranged manually with the same settings.

    Unrelated: Can you PLEASE allow uploading of videos again (specifically webm). It really helps when trying to communicate bugs and feature requests).

    2 votes

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  2. Illustrator doesnt let me "Save as" or open a new file on Macbook M1

    I have a Macbook air M1 with MacOs Monterey 12.2.1, Illustrator up to date 26.2.1 and for months I had been having an issue that happens anytime, when I want to Save as a file nothing happens or when I want to open a file directly from Illustrator nothing happens as well. And when it's a new file without a name it only let me saves it to Cloud when I close the doc. And whenever this inconvenient happen I have to close illustrator a re-open again the program and it's annoying because I'm waisting time and also I had…

    2 votes

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  3. Can't open AI files until I delete settings

    Every time I try to open a file, I get the beach ball of death...spinning forever.
    I've discovered the only way to get illustrator (beta or release versions) to open a file again is to delete the settings in the Library and restart AI

    /Users/<username>/Library/Preferences/Adobe Illustrator version-number Settings

    2 votes

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  4. Trim View Artboard Selection

    In a document with multiple artboards and bled artwork.
    In Pixel Preview Mode, Turn on Trim View. Select a Different Artboard. Trim View Turns Off.

    With no shortcut for Trim View this means you have to go back to the menu for every artboard you click. If you're working with 15+ artboards this process becomes tedious.

    1 vote

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  5. Duplicate artboard bug

    When you do "duplicate artboards" from the artboards window it always appears vertically aligned with the selected artboard and to right of the rightmost artboard. If there is no room it fails with "Cannot create artboard outside of the canvas" The logic for "new artboard" does not have this problem and is able to find a place for the new artboard.

    1 vote

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  6. Artboard name problem when exporting

    When exporting files in image format the name of the first artboard aways differs from that of its subsequents, being outputed as "Untitled_Artboard 1" instead of "Untitled-01".

    Given that every modification must be done "by hand", it turns out to be very exhausting.

    1 vote

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  7. Previously created files wont show up when opened.

    When I open a file that was already created in the same version and other versions it wont show the document it just shows a blank screen but if i move my cursor across the screen it shows clips of the file all pixelated. Screen shots attached.

    1 vote

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  8. Artboard units still not working (illustrator 26.0.2)

    Artboard units are stuck to pt, when it is supposed to be pixels set in preferences.

    It's so basic, yet buggy. Artboards units are broken for several illustrator versions now, despite the claim of Adobe to have "fixed this problem in the new updated version of Illustrator"...

    3 votes

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  9. Cannot move artwork with artboard

    Artwork only moves with artboard when duplicate action is used. Nothing in layers or in file is locked.

    3 votes

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  10. Export is not pixel perfect

    Many times when exporting an image file, Illustrator creates a blurry line near the edge of the image, even if the design extends all the way to the edge. Sometimes an extra pixel is added to the exported file. This is because the artboard is not set to a whole number intersection (XY coordinates having decimals). You can re-align your artboard to a whole number intersection to avoid this, but it can take a very long time to do manually when you work with multiple artboards. A solution would be an option for snapping the artboard to whole XY number…

    6 votes

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  11. 大きなキャンパス時にピクセルビューにすると、カーソルキーでのオブジェクト移動時に10pxづつ動いてしまう

    1. M1 Mac mini OS 12.1 / Illustrator 26.0.2

    2. 手順
      大きなキャンパスでデータを作成
      既存デザインデータを貼り付け
      ピクセルビューで作業
      ピクセル吸着モードで作業
      キーボードのカーソルキーの左を押す

    3. 想定していた結果
      環境設定では0.2pxに設定されているので、
      1pxづつオブジェクトが移動するはずですが、10pxづつ動いてしまうようです。

    大きなキャンパス時にピクセルビュー+ピクセル吸着モードにすると、カーソルキーでのオブジェクト移動時に10pxづつ動いてしまうようです。

    4 votes

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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告内容の現象は、表示メニューの「ピクセルにスナップ」がトリガーになっているようです。

    macOS と Windows 両方で再現しました。

    修正などの開発進捗がありましたら、こちらでご報告いたします。

    よろしくお願いいたします。

    Illustrator チーム

  12. Zoom difetto

    Con l'aggiornamento del sistema operativo Mac OS 12 non si riesce ad avvicinare con lo zoom, il valore dipende dal file da 400%, si files più leggeri si arriva a 600%
    Questo tenendo la risoluzione dello schermo alla massima risoluzione mentre se si scende come risoluzione a 2k il problema non si presenta. Sia con Illustrator 2021 che con il 2022

    1 vote

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  13. Line breaks can be included in artboard names, causing errors

    I'm using Illustrator 26.0.2 on Mac OS Catalina.

    I often copy titles from the art and paste them into the artboard name box. If the copied title has a line break in it, the line break character will exist within the artboard name, but will not display. (You can tell it's there when moving the cursor via the arrow key, because the cursor will not move when passing the line break character.)

    If there is a line break character in an artboard name and you attempt to export the artboard, you will get a generic error. ("Unable to export the…

    5 votes

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  14. Ouvrir fichier

    Illustrator n'ouvre pas la fenêtre du document mais le considère néanmoins comme ouvert, il faut redémarrer Illustrator pour que la fenêtre puisse apparaitre.

    1 vote

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  15. Zeichenfläche beginnt nicht bei x0 y0

    1. MAC OS BIG SUR 15.5.1
    2. Illustrator CC 25.4.1

    Wenn ich mehrere Zeichenflächen in einem Dokument anlege, so beginnt NUR die erste Zeichenfläche bei x0 und y0.

    Auf den anderen Zeichenflächem befinden sich die Elemente außerhalb dieser Parameter.

    Man muss dann umständlich die Abstände ausrechnen, wenn man Objekte vom Nullpunkt ausgehend ausrichten möchte.
    Das Problem gibt es in den älteren Versionen nicht!

    Jede Zeichenfläche hat einen eigenen Nullpunkt unabhängig wo diese im Dokument platziert ist.

    Außerdem gab es in älteren Versionen beim Verändern der Werte einer Zeichenfläche immer eine Vorschau (welche sehr praktisch und hilfreich ist), wohin sich die ZF verschiebt…

    1 vote

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  16. PDFs saving two pages when I only have one artboard

    Every time I save a pdf, the resulting file has two pages even though the document only has one artboard.

    Windows 10 64 Bit / Illustrator 2022 (26.0.1)

    1 vote

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  17. Artboard Options - Constrain Proportions Bug (Illustrator v25.4.1)

    When I make an additional artboard using Shift + O, I click then drag the new artboard and when you hold Shift it constrains the new board to the same as the board made previously, like a rectangle. Holding Shift should make a square.

    This issue occurs regardless of the Constrain Proportions box being checked or not.

    2 votes

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  18. Artboard modification gets applied to the wrong artboard

    When trying to modify a selected artboard, Illustrator is applying it to another artboard (previously selected) instead.
    It did it for naming the artboard but also scaling it to the illustration.
    Manually scaling works.

    1 vote

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  19. 「すべてのアートボードを再配置」を間隔がアートボードが隙間なく隣接する形で適用したのちに、アートボードを新規作成すると強制終了する。

    オペレーティングシステム windows 10 Home 19042.1083
    Illustrator 25.4.1

    再現手順:
    1.アートボードを2つ以上作成
    2.アートボードウインドウの「ずべてのアートボードを再配置」にて間隔を裁ち落としが重なる形で、完全に隣接する値で適用する。(裁ち落としが四方3mmであれば、間隔は-6mm)
    3.アートボードウインドウの「新規アートボード」ボタンにてアートボードを作成する。
    4.Illustratorが強制終了する。

    アートボード間に少しでも隙間がある場合は再現せず。当方の環境では同様の手順で例外なく強制終了しました。

    よろしくお願いします。

    1 vote

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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただきました問題について検証した結果、以下の条件で Illustrator がフリーズする現象を確認いたしました。

    複数アートボードを再配置する際に、アートボードエリアの間隔を「0mm 以下」に設定し、その後、新規アートボードを追加するとフリーズし応答しなくなる。

    裁ち落としの有無に関係なく、アートボードエリアが重なる設定だと発生します。
    Illustrator ver.25.4.1、ver.24.3 の macOS と Windows の両方で再現いたしました。

    今後、追跡調査を行います。
    開発に進捗がありましたら、こちらでご報告いたします。

    よろしくお願いいたします。
    Illustrator チーム

  20. Problemas ao tentar duplicar um artboard

    Hoje comecei a ter problemas ao tentar duplicar um artboard no illustrator, arrastando junto a tecla ALT. O programa está atualizado e mesmo reiniciando-o, o erro permaneceu (imagem 1). Ao tentar copiar e colar, deu outro erro (imagem 2).

    1 vote

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