Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. can't close document


    1. In version 22.1 I can't close document window by double-clicking title bar like earlier versions.

    2. I am Illustrator user since 1987 and I really don't want to deal with this new feature.

    1 vote
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  2. Selecting hidden guides by mistake

    This is difficult to explain, so I'll just go through some steps:

    Create some horizontal guides. Make sure they aren't locked.
    Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
    Add some circles or something. They need to overlap where you drew the guides originally.
    Drag select over your circles and distribute them on center.

    It took me a while to figure this one out. searching for it was no help.

    The reason it looks jacked is that it's allowing you to move the guides as objects. You…

    1 vote
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  3. Guides, Rulers and Artboards Bug

    In a document with multiple artboards when I have an active artboard (black outline) and then go to drag a vertical guide from the left ruler, the measurements change and a different artboard gets selected that's running under the rulers. When clicking in the rulers any object, layer or artboard selection needs to be suspended.

    1 vote
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  4. artboard 7

    Latest version of cc 2018 has a glitch when creating multiple artboards it skips 6 and labels two boards as 7 before continuing on. This makes it skip the 6th board when exporting due to the fact both are named 7.

    1 vote
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  5. Grid lines disappeared, view-show grid does not help. What can I do?

    Grid lines are not showing, view-show grid does not help. What can I do?

    1 vote
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  6. Rearrange All Artboards does not move artwork with it when spacing is adjusted


    1. OS X / Adobe CC 2018 (OS X is where this document ran into this issue, but if it helps troubleshoot, it is being passed back and forth between a Windows 10 machine).


    2. I have a document with multiple artboards. I needed to increase the spacing between them. I went to Rearrange All Artboards where "Move Art with Artboard" was already selected from multiple previous re-arrangings. I changed the spacing from 20px to 60px.


    3. I expected the artboards to have the new spacing, with art in the same location.


    4. The artboards had the new spacing, but the art on every…

    1 vote
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  7. artboards bug

    When I drag to copy an artboard it creates a new artboard. So when i try to export that new artboard it shows error and says it doesn't exist.

    It also happens the new artboard to have number that already exists.

    1 vote
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  8. Linked Files

    When placing a linked file, it only shows the first artboard no matter which one I select.

    1 vote
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  9. The operation cannot complete because of an unknown error. [xlfd]

    I have two customers that send me hundreds of Illustrator files created using a Windows version of Illustrator. Every one of them reports this issue on opening: "The operation cannot complete because of an unknown error. [xlfd]." I click OK and everything is fine in the document as far as I can tell. The problem is that I need to batch save these files as PDFs, but I have to sit there and click "OK" for every file so defeating the purpose of batch processing. This is a recurrent bug with the last three revisions of Illustrator. Please resolve it.

    1 vote
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  10. File Error When Opening

    I have been having these messages pop up for the past 2 months.
    When I try to open a file the message pops up, when you hit OK it opens the file but with missing elements. I then exit out of the file and re open it. Sometimes this solves the problem and other times I have to re open that file 3 other times.
    Not sure whats going on.

    1 vote
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  11. ilusstrator not working well

    dear sir
    plz see the attachment when i open illustrator file in cs6 its opening in right
    but wen m opened same file in illustrator cc its not opening with all element
    plz see the blk area in attachment....

    plz tel me the where is the problem

    1 vote
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  12. Will deselect anything that is not visible

    Since the last update if you have a long file and want to select a big chink of it everything has to be visible while selecting. Otherwise, if I start dragging from the middle let's say and have to scroll until I get till the end of the document/artboard, everything that went off screen get deselected and I'm only left with the last chunk of content that is visible. Slows down a lot working on web designs when you have to move a big chunk of content around because you've changed something before it.

    1 vote
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  13. Workspace Disappears

    Issue addressed in the video.
    Help me Help me~

    1 vote
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  14. Illustrator Saving Error with 2 art boards

    We were building a Billoard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file , Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.

    1 vote
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  15. Artboards disappear and is replaced by guides for artboard when reopening an existing document

    Using Illustrator Version 22.0.1 on PC. Also happens on my Imac at work as well.

    This happens from time to time but does get somewhat annoying when it does.

    When I open an existing document, the artboards are all gone except for one artboard and what is left instead are guides for where those artboards are meant to be, and a new layer has been created in the layers panel with the name 'Guide For Artboards'.

    There isn't anything out of the ordinary I do when saving a file so I have no idea why it likes to do this…

    1 vote
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    You need save files in Illustrator CS4 or higher version to preserve the artboards. If any file file is saved below that version all the artboards are converted into guides.

    Thanks
    Nitish

  16. 1 vote
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  17. Artboard sequence

    Converting Objects to artboards does not match layers sequences.

    1 vote
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  18. x y coordinates

    when making a file exact art size. Trying to snap to my
    X=0
    Y=0

    the Transform pallet says i'm at 0 & 0 but clearly i am not and once i click off everything then re-select everything again i can make it 0&0. I am in a pre-press production setting and this slows down my whole process. Also the Align to Artboard selection is a huge problem.

    1 vote
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  19. Realign Canvas function blurs artwork

    When using the function to realign/sort canvases — including the embedded artwork — the artwork is placed on subpixels, although it was pixel perfect before. This bug appears in the pixel-preview mode, no matter when on CPU or GPU mode.

    1 vote
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  20. Artboard edge shows behind an object of the same size as the artboard


    1. CC 22.0.1 (32-bit)

    2. I'm creating a favicon, I started out at 164 px by 164 px and used Shift + Alt to resize it to 50 px by 50 px. Then I changed the size of the Artboard to 50 px by 50 px.

    3. I expected everything to line up and look right.

    4. A small white edge of the Artboard is visible on the right side of the drawing

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

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