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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. BUG - Offset path preview remains in artwork even after cancel or tick off preview

    Hi. Since Illustrator 23 I have a very strange bug in the preview of offset path. When I select a shape and select offset path I get the dialog. In the dialog I can set the variables. if I then click ok all is well. But if I check preview I can see what the values I entered will do. So far so good. But then something strange happens. If I change a value I see the result in a preview, but I also see the first preview. The result is even added to the last preview path. And i…

    7 votes

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    7 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. Switching between files doesn't work properly - or at all

    See the attached video. I have two files open. The second file I opened does not display. When I click on the file tab I still have the previous file displayed. Regardless of which file is active, I can only edit one. I can't even see the other. They are two completely different projects - they do not look the same. You are only seeing one file in this video, despite which one I select. I have to quite and restart, losing any changes I may have in the one file I cannot see.

    24 votes

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    22 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. When a document using Japanese TrueType font is opened in different OS environment, font warning is given

    When Japanese TrueType font is used in a document and opened in different OS environment,
    Even though you have installed the same font, you will get a font warning when you open it.
    Screenshots are created on Windows and open on macOS. But the opposite is also true.

    1. Create a file in Windows environment and save it using related fonts
    2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
    3. Open Font Search after opening has not caused any problems

    There are three types of fonts used, but problems occur with Japanese fonts or…

    11 votes

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  4. Unable to uncheck Type Pref Indic options & Fill object with placeholder text on preference migration from 22.1

    1. MacOS Sierra ; Illustrator CC 23.0.1
    2. I'm trying to get the punctuation right while typing in Hindi, but I can't select "Indic Options". I went to Preferences>Type>Language Options. I can select "Show East Asian Options" but i can't seem to select "Show Indic Options" which is a bug.
    3. I expected to type correctly in Hindi
    4. I can't type in Hindi with the right punctuation and I'm on a strict deadline! Help
    25 votes

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    36 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. White is now yellow

    All my colors with todays 10/16/18 update have shifted and have lost their embedded color file. (When opening previous work). My white swatch is yellow. But when placed in Indesign it is white as well well as the color makeup 0000. Hiw can i fix this?

    38 votes

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    47 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  6. 40 votes

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    41 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. Gradient Annotator tool bug on Groups

    Gradient Annotator tool is not visible for some objects but it is for others. See screen shot: visible on the rectangle, but when I edit the gradient of the compound shape, the annotator is not visible.

    25 votes

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    32 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Photoshop Effects Dialog not Scaled when UI is scaled.

    User interfaces that open within the workflow scaling incorrectly

    System Information overview:
    Dell 17-R3
    Display: 17.3-inch UHD (3840 x 2160)
    Chipset: Intel GL82HM170 PCH
    Integrated graphics: Intel HD Graphics 530
    High performance graphics: NVIDIA GeForce GTX 980m
    CPU: Intel i7-6820HK
    RAM: 32.0 GB DDR4-2133 DDR4 PC4-17000
    Windows 10 Pro
    Version 1809
    OS Build 17763.253

    (detailed system information attached)

    Adobe Illustrator 23.0.1 (64-bit)

    User interfaces that open within the workflow scaling incorrectly with the computer operating with the graphics set to 4K (3840 x 2160). For example, with a path selected go to "Effect" --> "Sketch" --> "Chalk & Charcoal". The…

    20 votes

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    12 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Fix Adobe Illustrator CC 2019 Type Library Reference - VB scripts return error

    Illustrator CC 2019 Type Library is broken when attempting to Reference from Visual Studio.

    VB.Net or C# projects attempt to add the reference from: C:\Program Files\Adobe\Adobe Illustrator CC 2019\Plug-ins\Extensions\Scripting Support.aip, and give the attached error.

    My idea, is for Adobe to fix it!

    Older versions work fine.

    37 votes

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    22 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  10. Gradient stays selected when trying to pick a solid colour

    After upgrading to v23, it's become very difficult to switch from having a gradient selected and to having a solid colour.

    36 votes

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    36 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  11. Non Functional Gradient stop bug in 'Color' panel

    When adjusting a colour stop its colour is visible in the 'Color' panel's 'Fill' field. You used to be able to cancel the stop colour by clicking on this 'Fill' field to go back to the gradient fill and to get the 'Stroke' colour back in sight.
    This is no longer the case. In spite of Illustrator flashing the tool tip 'Click to cancel' clicking does not work at all. The fill colour is stuck on the 'Colour Stop's colour.
    Now you can only see the 'Stroke' field in the 'Gradient' panel and the 'Tools' panel. This is a pain…

    54 votes

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    8 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  12. Unit issue with DXF exported from Illustrator

    Hello,
    Units are not correct when exporting DXF files from Illustrator CC.

    A 100 mm diameter circle exported from illustrator CC (22.0.1) is opened in Creo Parametric 4.0 (M070) and measures 2540 mm.

    My CC options are in millimeters
    $INSUNITS in DXF file should be defined to 4 = Millimeters
    Actually it is exported with 1 and this is incorrect.

    Changing $INSUNITS from 1 to 4 in Notepad is not a sustainable solution !

    Default drawing units for AutoCAD DesignCenter blocks:
    https://www.autodesk.com/techpubs/autocad/acad2000/dxf/header_section_group_codes_dxf_02.htm

    Thanks you for tanking in consideration this problematic.

    Best regards

    Nicolas Bourgeois

    14 votes

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    8 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Action using the transform panel will not keep settings after restart of Illustrator

    I created action that use the TRANSFORM panel, when closing and restarting iIllustrator the action gives the error THE OBJECT "ALIGNEMENT" IS NOT CURRENTLY AVAILABLE. Action does work under Illy CC 2018 (version 22.1).

    Currently using version 23.0.1
    OSX High Sierra.

    32 votes

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    22 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  14. Libraries Panel Disappears and cannot be accessed once reopened when you use Ctrl + [ after selecting a swatch or asset from it.

    When editing objects colors using swatches, or pulling in an item from the library, if you immediately use Ctrl+[ to change the layer your selection is on, it closes the library panel. When reopened, none of the items in the library appear in the panel, and you cannot save changes to any assets you have currently open

    21 votes

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    16 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Illustrator 23.0.1 crashing almost immediately after launch

    I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

    I have tried looking for updates in the CC app, but it says that the programs are all up to date.

    I have tried uninstalling and re-installing the software, but the issue remains.

    I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case;…

    11 votes

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    17 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Please try again, there was a server level issue that was leading to a crash on January 9th 2019

    NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

  16. Workspaces not working, all panels hidden on start up.

    Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

    I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

    Windows 10 Pro, 64 bit
    Intel i7-7700
    16GB Ram
    GeForce GTX 750 Ti

    14 votes

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    16 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. FreeForm Gradient point should also move on transforming Freeform Art

    Today I ran into a problem with Adobe Illustrator artwork featuring some freeform gradient fills. I had a to create flipped, mirrored version of it for printing purposes (graphics would be applied sub-surface to a sign face). The problem is the freeform gradient fills wouldn't flip with the rest of the artwork. I attached a visual example of it. Using the "expand appearance" command allowed for the artwork to be flipped 180° correctly. It would be nice if I could avoid that kind of a fix.

    19 votes

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
  18. Illustrator 2019 won't quit (thinks a window is open) & all the menus are in disabled state.

    Hello,

    I updated to Illustrator 2019 today, and I have gone to close it down but the option is greyed out in the file menu.
    If I click anywhere it makes the error noise as if I have got an open window.
    This seems to be a glitch with the latest software release.

    Thanks

    18 votes

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    22 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Illustrator wont show correct color of png imported

    Since I have updated to the newest version I can't seem to upload pngs into Illustrator. They show as if they are negative. I run on a MacBook Pro Mac OS Mojave Version 10.14.1. Illustrator 23.0.1

    18 votes

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    15 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  20. Free Form gradient Line points gets deleted on changing opacity to 0 via Point Mode

    Making a freeform gradient point to 0% opacity works until the object is moved. The point will be removed on moving the object. This does not affect opacity greated than 0%.

    22 votes

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    13 comments  ·  Gradients  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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