Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
250 results found
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Certain line gets invisible with GPU preview on
Certain line vanishes when GPU preview is turned on.
Win 7x64 Nvidia Quadro K620.
Attaching both animation and file.15 votesNo longer happens in latest releases
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I bought the adobe Illustrator but cant access the tutorials HELP please
I bought Illustrator but cannot get the tutorials but I can use Illustrator but the tutorials would help but you think every one has a photograpic memrory or I dont know why cannot cause need to get started or I cannot keep paying monthly
1 votePlease visit the tutorial URL directly as Jeff mentioned earlier.
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illustrator jagged line
line and text look jagged and I tried all the settings change by researching in the internet, but nothing fixed it. this problem is persisting for the last two days.
windows 10
illustrator cc 2018
crisp line and text output
but the line and text are looking jagged1 votePlease upgrade to a GPU to resolve this. By design lines on CPU are aliased, GPU rendering will fix this.
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Direct selection tool not resizing selected artwork
When I try to click on an anchor point and resize my artwork with the direct selection tool, it does not resize the artwork anymore. It just moves the artwork. Fortunately, I can still use the Free Transform Tool to resize objects and artwork. This is on Windows 10 in Illustrator CC 22.1.
10 votesHi All,
Thanks for reporting this issue.
We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .In case you are still encountering this issue and unable to resolve via above provided workaround.
Kindly provide us following information:1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
2)Which version of Illustrator you are using.
3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings
Kindly…
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Font drop down not showing
My font list has started to not show. Im not sure what is causing it as it was ok then suddenly it stopped showing. Please see the attached file for more.
2 votes -
Can't Print Illustration
Illustrator refuses to print even small 8.5 x 11 files to our desktop printer. This is an essential part of this program and severely impacts my ability to design and create production files when I cannot print out a simple proof without exporting it to a PDF before Printing.
19 votesHi,
We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.comSummary of Issue:
- While troubleshooting, we have seen the issue was occurring only with HP printers. The print jobs are working fine with other printers on the same machine.
- Changing the default printer to something else solves the issue.
- Please read through this link to learn the issue in depth: https://community.hpe.com/t5/Windows-Server-2003/A-StartDocPrinter-call-was-not-issued/td-p/3281601#.XUJcHOgzaHt
Workaround:
- Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.
Microsoft Support Ticket No.: 119070821001723
Adobe Internal Tracking ID: AI-4215933Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
White #777777 Being grey ?
White #777777 being grey ?? capture here : https://cl.ly/2f1O0Q1f1T45
color mode RVB1 votePlease use FFFFFF for white
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missing id in exported svg
When I export the attached .ai file to svg, the result does not contain the id of the r14 rectangle.
Before you say "well just add it in manually", please consider that this is a simplified version and that the real thing would contain dozens, even hundreds of objects.
Note that I am not using the artboard. The idea is to use this svg to be animated by the GreenSock javascript library.1 voteThanks a lot Francis for filing the issue. Please feel free to open a new issue if you should experience the issue again or another one.
Greetings,
Dirk -
Finecut Rasterlink
Cut path and Reg marks work fine
Output to Rasterlink produces a Blank screen and freezes illustrator1 votePlease contact Finecut support
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Selection tool, bounding box
Square did not fill with the fill color I selected. The objects are all pixelated and not clear. Bounding boxes keep disappearing. Objects moving back to previous positions.
3 votesIllustrator can display artwork in Preview mode and Outline mode — with only lines edges drawn. You can switch between this modes with Cmd/Ctrl+Y hotkey or via View > GPU/CPU Preview / Outline command.
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Adding Preset Brushes to Brushes CAN cause drop down menu to break
I wanted to have all the brushes that come packed with Illustrator available to me at all times. I loaded the ones I wanted, selected and added the brushes. Once I did this the drop down menu crashes and will not come back, the top is lost and does not scroll up. This has effected all my documents until I closed down Illustrator. When I did this again it was fine.... any ideas?
1 voteHi Benjamin,
Once you load all the brushes that you need in brushes panel, Save it as library from the flyout and you can open this library everytime you want to use it.
You can mark the library persistent, so that it opens on restarting the application.
Hope this helps. If you still need help write to sharewithai@adobe.com with mention of this.Thanks
Anish Kumar
Illustrator Team -
High Sierra (macOS 10.13) GPU rendering issues with few CMYK document - Intel Graphics
Rendering issues with few CMYK files as illustrated in the screenshot
5 votesIssue has been resolved by Apple in 10.13.6
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black screen problem
When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.8 votesThanks for confirming that it is working fine in 23.0.3
I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.Thanks
Anish Kumar
Illustrator Team -
Smart Guides no longer work.
Smart Guides no longer work in Illustrator
10 votes -
AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
v 22.1
When trying to open an existing file while Illustrator is closed, the software will lag and then hang on the opening screen. The file appears to be opened in the background, but there's no way to access or see it. The opening screen will give options to open additional files or create a new one (as usual) but when trying to do either, nothing will open and no New File Options menu will appear.
Everything will work normally only if I open Illustrator first and then the file.
This happens will every file I've tried, so this isn't…
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Screen Shot 2019-01-25 at 11.35.51 AM.png 2220 KB -
Illustrator screen shot no file visible.png 3595 KB -
20181231 - Problem - Illustrator Launch Bug.mov 16662 KB -
Screen shot #3.png 282 KB -
Screen shot #2.png 839 KB -
Screen shot #1.png 56 KB -
Screen Shot 2018-12-08 at 2.26.27 PM.png 212 KB -
Screen Shot 2018-11-06 at 4.14.25 PM.png 691 KB -
Screen Shot 2018-10-25 at 2.47.41 PM.png 519 KB -
Screen Shot 2018-07-10 at 8.55.27 AM.png 89 KB -
Screen_Shot_2018-05-22_at_8.49.38_am.png 970 KB -
Screen_Shot_2018-04-03_at_9.06.06_AM.png 2171 KB -
03_changed_to_consolidate_window.png 88 KB -
02_changed_arrangement_to_float_window.png 237 KB -
01_cant_see_opened_document.png 1110 KB
200 votesThank you all for reporting this issue and providing us your valuable feedback.
What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:
1)Double click any Ai file to launch Illustrator
2)Placing files in Illustrator via Bridge.For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
1. On opening a file in Illustrator the START SCREEN do…
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Transform Panel in Properties – Nudge using arrow keys problem
In investigating my own question from in the user forum (https://forums.adobe.com/message/10238447#) I discovered that there is a disconnect between the Transform panel that is embedded in the properties panel and the Transform panel that you access via the Window dropdown.
The free floating TRANSFORM panel you access from the Window dropdown works just like it always did... when I put my cursor in the X, Y, W or H and click an up or down arrow key it first rounds to the nearest .125" then increases or decreases .125" at a time (assuming the units are set to…
12 votesNo longer a problem in recent versions
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Adding Bleed to Previously Saved Files
I use Adobe CC. I've been trying to add bleed to a previously saved file without bleed. When I open the file then go to >document setup< I am able to add a 1" bleed, but the red bleed line doesn't appear around my artboards once I click ok. Then when I go back into >document setup< it shows that the bleed has been saved, but it is still not visible in the art files.
6 votesAs stated in the comments, to view bleeds you have to make sure you have View > Guides > Show guides option enabled.
Please comment back if the solution doesn’t work for you.
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LAUNCH ERROR ISSUE - Google Drive File Stream
Drive File Stream interfere with Adobe Illustrator CC 2018 on Windows 7 SP1 x64 bit.
After installing Google Drive File Stream I get lunch error during Adobe Illustrator CC 2018 (icui18n.dll) and program runs with limited functionality.
When uninstalling the google drive file stream everything works just fine.
I shared the same issue with the drive file stream, so i just hope that it will not end up pointing fault one on another. Both applications are important to workflow.
12 votesHere is some good news. We users who have confirmed that the issue is resolved when you install the latest version of Google File Stream.
Please update to Google Drive File Stream 26.1.37.2022 or laterThank you Martin for validating the fix.
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Type On Path bug with OpenType-SVG fonts
- Apply a text to a curved path.
- Apply a color font like Trajan to the curved text. This results in incorrect glyph rotation.
- The rotation issue is no visible with CFF glyphs.
7 votesThe issue is no longer happening in the latest releases. Please comment back if it does not for you.
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Carcoal feather Stroke instead of basic
Ai CC 2017, 2018; I was trying to create a circle with clean basic stroke style instead it keeps appearing as a charcoal feather stroke. I was working on Surface pro 4 while converting an image to vector. This doesn't happen on Pc or Mac.
1 voteHi All,
Please follow the steps mentioned by Sarah below. If your issue is still not resolved then please contact us on sharewithai@adobe.com
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- Don't see your idea?