Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
280 results found
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resolution - since 2019 update illustrator's menus, tools and swatches are too big?
It seems like it can't tell its on a 5k monitor?
See comparison below.
Illustrator 2019 compared to indesign 2019
1 voteStarting CC 2019 we are scaling the user interface a little on high resolution devices. To turn that off please use the small value as described on this page to get back the behaviour of previous release.
https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface
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Possible Bug - Crop Image Auto Resizing Crop Box in New CC Illustrator 2019
I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting…
2 votesYou are referring to the content aware crop feature: https://helpx.adobe.com/illustrator/using/whats-new.html#ContentAwareCrop
To turn this feature off please visit the Preference dialog (CMD+K) and turn off “Enable Content Aware defaults”
If I may suggest a workflow for you.
1. Use linked images, they not only are fast but also save disk space.
2. If you already have embedded images in your file, please use the unembed feature of Illustrator to export and link files automatically for you.
3. All linked images have this feature of Edit Original where you can edit images in a software of your choice like Photoshop.
4. If you have to share files to other users please make use of File menu>Package feature to collect everything including linked images and fonts in one directory. -
can't read pdf in acrobat pro dc, created in illustrator CC 2019, since update
can't read pdf in acrobat pro dc created in illustrator CC 2019. Opens file but shows no content. Illustrator some times struggles to open ai files, very slow.
Model Name: MacBook Air
Model Identifier: MacBookAir5,2
Processor Name: Intel Core i7
Processor Speed: 2 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Boot ROM Version: MBA51.00F8.B00
SMC Version (system): 2.5f9
Serial Number (system): C02HX379F57J
Hardware UUID: 605CDB5B-A377-5A89-AECE-064496379592
macOS 10.13.6 High Sierra1 voteResolved (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Thanks Max for the updated mail. Glad to hear that you have resolved it yourself.
With Best Regards,
Raghuveer Singh
Illustrator Team -
Blob tool won't change size
When I use the blob tool it won't change size from 1 pt. No matter if I change the size. It is very frustrating to use so I can do college homework.
This issue is on both my Acer laptop with my Huion tablet and on my Surface Pro 3. I reinstalled the app on my laptop and didn't fix the issue.
1 voteResolved (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Hi,
Please press the enter key while using BLOB brush (when Blob Brush Tool is selected) and set the size to 1 pt. in the Blob Brush Tool Options dialog.
Hope this helps.
With Best Regards,
Raghuveer Singh -
How to reinstall CC2018?
How to reinstall CC2018? The updater removed it. CC2019 keeps failing to preview and then crashing!!!!
1 votePlease follow steps on this link https://helpx.adobe.com/download-install/using/install-previous-version.html
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Oversize UI Elements in Ai 2019
I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.
I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.
I do…
2 votesPlease refer to the link below to understand how to use Illustrator’s preference dialog to set the scale.
https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface -
Freeform Gradient doesn't transform correctly High Sierra (macOS 10.13)
Freeform Gradient points should transform relative to path. Gradient does not transform as expected.
2 votesFreeform gradiets work with a limitation moment the gradient point goes outside the object boundary the freeform gradient doffusion point is deleted.
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Escape Key and Arrows Not Working With Illustrator 2019
Several keys are not working as intended. The arrow keys do not work at all. The escape key also does not work in certain situations. When creating text, the escape key no longer works to exit out of editing the text.
30 votesHi everyone,
The issue seems to be fixed for all users. So please let us know if anyone else is still facing it, otherwise we can close the issue.
Regards
Anjali
Adobe Illustrator -
saved workspace not the same after 22.1 update
After 22.1 update my workspace is missing saved tool of Symbol, Brush, & Graphic style libraries. Only cloud character library is okay. Reset workspace in menu doesn't work.
3 votes -
Workspace panels move on their own
While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.
9 votesWe have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating
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Actual Size view menu does not display at actual size...
The new "Actual Size" feature under the view menu does not zoom to actual size. a 1" square is displayed at around 7/8" instead.
12 votesthere are two issues in this post
1. Users want this feature to work on multiple monitors.
2. Users want to have a view actual pixels for web drawings.for #1 please vote here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35799382--actual-size-should-work-with-multiple-monitors
for #2: we have an option to disable – You have to go to Preferences > General and uncheck “Display print size at 100% Zoom”.
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Dialog boxes appearing on second display
I run Illustrator CC on an iMac (5K, 27-inch, late 2015) running Mojave, with a secondary ViewSonic display for browser windows, etc. I do my design work on the iMac display. Sadly, all of my Adobe Illustrator dialog boxes (save, etc.) appear on that second display (this has been the case for the last few CC releases, and predates Mojave)—it got so annoying that I disconnected the second display for a while. No issues with the other Adobe apps I run (Photoshop and InDesign). Would love to see this resolved.
1 votePlease upgrade to latest Illustrtor version 23.0. We did fix something similar. However we do recommend and support Illustrator only on primary monitors
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Tool panels are enlarged or scaled up
Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.
Solutions helpful as I cannot have as many panel open as they now take up so much space!
5 votes -
Legacy shape-drawing functionality is missing
I do not want "smart" shapes by default. My biggest gripe is that one cannot easily draw shapes in rapid succession. For example, if I draw a circle and immediately want to draw another, say, centered around the anchor point of the previous, I have to CMD+SHIFT+A to deselect the previous shape. Otherwise the shape tool is no longer a shape tool but a TRANSFORM tool.
1 voteYou can switch off the bounding box and smart widgets by pressing shortcut Cmd + Shift + B and can use the drawing tools as legacy tools.
You can also select View→Hide bounding box for the same.For reverting back to current state again press the same shortcut or select View → Show bounding box
Hope this would help achieving your workflow.
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CC font preview not working any more
When I start typing a font name in the character box I used to get the related font preview pop up , this no longer works at all and is very irritating
1 voteMarking the issue as resolved as per the user comment below.
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Sellection tool won't let me resize shapes
I installed the new version of illustrator and since that I can´t resize shapes, text boxes, basically everything...
I've alredy tried to uninstall and reinstall and I can´t still resize shapes
can anybody help?2 votes -
Creative Cloud Libraries can't add multiple swatches
I used to be able to click one swatch in my CC libraries and shift click another and right click and add all colors to my document swatches. This option has dissappered and now I have to right click each color and add to my document swatches one at a time.
1 voteResolved (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
AI 23.0 (latest update) resolved the issue, therefore closing the thread.
Thanks,
Raghuveer Singh -
Essentials Classic Workspace is missing
I have students who do not have access to the Essentials Classic Workspace. If this was removed this is a BAD idea, particularly for education environments. Educators like myself spend a great deal of time producing project-specific videos using a particular interface configuration and if my students cannot access it the videos and my valuable time have been wasted.s
1 voteJim, Essentials Classic workspace is still there and won’t be removed, as far as I know. That is definitely a local corruption, and a clean reinstallation or Preferences reset is advised.
If you are still missing it, please comment back.
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After lanching ilustrator the start menu is blank without the crative cload appearing
This happens in all Adobe CC apps, the basic startup menu is blank.this is in the newest version of Adobe CC. When selecting file - new an error message reading "%CCXFNFTDIOLOG_NAME" pops up where the different layouts would be. I have tried to uninstall and install Creative Cloud and the Adobe Apps twice to fix the errors. Both times this has not fixed the issues. Thank you in advance for any assistance.
1 votePlease go to Preferences > General… and check "Use Legacy "File New " Interface"
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Font problem
every time I try to type something on a clean sheet my letters ( no matter what font I use) look like someone cut through them. Can you help and tell me why is this happening?
1 votePlease update your operating system. The issue that you are seeing is a GPU rendering issue discussed here : https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20384572-high-sierra-macos-10-13-gpu-rendering-issues-wit
This was fixed in 10.13.4
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