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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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651 results found

  1. Freeform gradient becomes uneditable

    Once applied, a freeform gradient is no longer editable. Ex. If I apply to a circle, and click off to work on something else, then come back to the circle, I can't edit it again. The circles don't appear, and I am hitting "Edit Gradient". Maybe Windows bug? When I watch tutorials on this, only need to select object and open freeform gradient tool to be able to edit gradients again.

    5 votes

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    3 comments  ·  Gradients  ·  Admin →
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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  2. lastest update crashes CONSTANTLY

    Just updated to version 23.0 via CC panel and Illustrator won't run more than 2 minutes at a time without crashing. I can't keep it open long enough to determine if there's a specific trend or problem. Selecting any tool from any palette, or trying to move an object on the art board, or while typing... just locks up no matter what I do. VERY FRUSTRATING.

    For what it's worth, I'm on Windows 10 with 32 gb of RAM running 64 bit version of Illustrator. Never crashed before the update.

    5 votes

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    5 comments  ·  Performance  ·  Admin →
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  3. Layers Panel Glitch

    After upgrading to Mojave OS on a mac the layers panel glitches or flashes each time I click / draw on an art board or area outside an art board.

    It also happens when I manipulate the layers panel in any way, toggling visibility, opening or closing layer groups or any other operation.

    This flashing is irritating and takes my eye from the work.

    Attempted fixes

    Resetting preferences
    Adjusting GPU performance
    Turning of animated zoom
    Uninstalling illustrator
    Updating everything

    Illustrator Version 22.1
    MacOs Mojave 10.14

    5 votes

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  4. Paste on All Artboards Not Working

    I have a design on a single artboard. I want to paste it to other artboards to prepare my color separations for screen printing. When I cut the design and select Paste on All Artboards, it pastes the design the correct amount of times...but NOT on the artboards. It pastes them out in the gray area. I have tried different artboard arrangements, and having different artboards active at the time of paste, but the designs still end up not on the artboards.

    5 votes

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    It is not clear to me if artboards are of same size or different sizes. When we paste an art we take into account artwork’s relative position from the artwork where it was coped from. I have attached a gif to demonstrate my point. if you look at the second circle it is placed outside of other artboards due to relative position in its original artboard.
    Please contact support if it is not the case – https://helpx.adobe.com/support.html

  5. (signo precaución) No se pudo leer el archivo debido a un error

    Cuando coloco algunas imágenes (JPG, JPEG, etc.) Me aparece el mensaje escrito en el título "No se pudo leer el archivo debido a un error". Qué pasa!!, no entiendo? ayuda por favor, necesitó trabajar con las imágenes que no me permite abrir AI.

    Lo peor es que no solo me pasa con AI, también con PSD

    5 votes

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    9 comments  ·  Other...  ·  Admin →
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  6. Illustrator freezes - must close using Task Manager

    Illustrator freezes, menus not accessible and/or if they open, it is blank. I can still select items on the artboard, but cannot use anything in menus and tools. Once Illustrator freezes, I cannot close unless I use the Task Manager.

    5 votes

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    0 comments  ·  Other...  ·  Admin →
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  7. Illustrator CC 2018 Crashes when using Specified Steps (Blend Tool)

    I'm having a problem in the 2018 version of Illustrator when using Specified Steps under the Blend Tool. The problem occurs when I click preview in the Blend Options box after selecting Specified Steps. Upon clicking preview a progress box pops up that says "Reading Illustrator File" and basically sits there. When I loose patience and close out, the whole program shuts down. I've never experienced this before in any previous version of illustrator and was hoping someone could help shed some light on the issue. Thanks in advance.

    5 votes

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    9 comments  ·  Tools  ·  Admin →
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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  8. Scroll zoom not working

    When I zoom in using alt + scroll down, the canvas jitters; it zooms out then in.

    5 votes

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  9. freezing after using brush tool

    seems like this program is not going to work, just updated after being away from PC for 3 months (for work). Using brush tool freezes program. can use hot keys to change mouse, also can save. But can not move canvas, zoom in/out or continue painting.

    windows 10 64 bit.
    illustrator 22.0

    5 votes

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    0 comments  ·  Tools  ·  Admin →
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  10. CC2018 Illustrator Multiply with CMYK colors and Windows 10 Fall Creators update (solid color)

    The latest Windows 10 update (Fall Creators) bugs out the Illustrators Multiply option when in CMYK setting. The Multiply option becomes a solid color instead of transparant and reacting with bottom color. When converting to RGB it works as intended and photoshop for example shows correct multiply in CMYK.

    current solution: revert back to older version of windows 10.
    ideal would be: adobe fixing issue

    5 votes

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    10 comments  ·  Other...  ·  Admin →
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  11. Saving issue - the error box pops up...

    I was using CC 2017 and went to save my file and a box popped up that said

    "This printer driver is not supported by Illustrator"

    I clicked okay and it let me go back to working. When I went to save again the same thing popped up. I updated to CC 2018 and when the program opened this same message popped up.

    It seems to still let me work in the program, but when I go to save the screen goes black and freezes the program for about 20-30 seconds

    5 votes

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  12. Image automatically gets embedded when dragged into Illustrator

    This is screwing my work flow and happens out of nowhere

    5 votes

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  13. Smart Guides not working in Illustrator CC 2018 even after I turn on snap to pixel

    Smart Guides had not worked for me in a long time now. I update illustrator regulary and have snap to pixel turned off.

    I have been using illustrator for over 13 years so I know all the tricks and methods and this drives me nuts.

    In Sketchapp for example I select the object, hold the alt key and it will show me all the margins and distances around the selected object. That is a time saver.

    5 votes

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    2 comments  ·  Performance  ·  Admin →
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  14. Filled areas sometimes when drawing lines?

    Drawing with touch calligraphic brush, most obvious at 1 pt size, there will be funny filled in blobs along the path. Playing with the points and curves doesn't get rid of it. If the object is resized by 200% or so the "blobs" will go away, but this is not a good fix if the lines need to stay editable.

    Has been reproduced using CC 2017 on an HP Spectre 360 with a stylus, AND a Mac (OS 10.12.6 Sierra & CS5) with a Wacom.

    5 votes

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    7 comments  ·  Tools  ·  Admin →
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  15. Can't reset the bounding box of a square that's been rotated 45 degrees

    I can't reset the bounding box of a square that's been rotated 45 degrees. I feel like I should be able to.

    5 votes

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  16. AI 2018 slow, unresponsive - unusable - Downgrade to 2017 instructions please

    Jerky, unresponsive, unbearable lag time, clicks buggy. Simply unusable

    5 votes

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  17. Scrubby Zoom - GPU View greyed out

    I'm unable to toggle GPU Preview.

    This is a new concern since I was able to toggle it on/off a few weeks ago.

    5 votes

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  18. Remove popups!

    Remove the popups and web links! This slows down the boot and static Illustrator screen!

    5 votes

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    0 comments  ·  Performance  ·  Admin →
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    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  19. 5 votes

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    1 comment  ·  Tools  ·  Admin →
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  20. Illustrator CC - Lags constantly every attempt to do something in my layers

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb…

    5 votes

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    3 comments  ·  Performance  ·  Admin →
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