New document causes crash
When starting a new document, the first thing that Illustrator does is crash. Doesn't matter what the size of the document is.
Sejin Kim
shared this idea
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this issue at our side. If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
With Best Regards,
Raghuveer Singh
Illustrator Team
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Anonymous
commented
I'm having the same issue. I don't know what it is; the update to 22.1 on illustrator, or updating my OS to Windows 10 version 1803 feature update.
I'm using an HP Spectre x360. 16 GB Ram. Intel HD Graphics 620. Has anyone found a fix for this yet?
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Sejin Kim
commented
Using a Nvidia GTX 1060 for OpenGL GPU rendering and a Nvidia GTX 760 purely for PhysX
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Sarah Khan (Illustrator team)
commented
Hi Sejin,
Can you please share your GPU information with us.
Thanks,
Sarah