Illustrator 22.1 crashes on quit. (Mac OS X 10.11.6 on MacBook Pro i7 Late 2011)
The latest Update to Version 22.1 won't work properly on my computer. Everytime I finish work and quit Illustrator, the programm crashes and freezes on exit screen, endlessly showing the rotating, colored ball (mouse pointer).
I have to force quit, no other way to get around.
So I switched back to Version 22.01 - everything working fine and smooth again.
Dirk
shared this idea
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Dirk
commented
Meanwhile I switched to a new MacBook Pro, running High Sierra.
The Problem still remains. Frequently, when I close files or quit Illustrator, the programm freezes and the computer gets pretty hot. -
Anonymous
commented
Same problem here only on Windows. It started happening recently, although I have the 22.1 version installed since it was launched.