Illustrator keeps crashing when opening files or when creating a new file.
Like the title says, Illustrator crashes no matter what I do when opening files or when creating a new file. Nothing seems to fix it, a fresh install did nothing as well. Any ideas? got important projects I need to work on =_=.
Anonymous
shared this idea
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Ryan Johnson
commented
This is a generic error.
See my diagnosis here:
https://forums.adobe.com/message/11034915#11034915The GPU acceleration code is bugged and does not play well with globally-set GPU settings.
And hire me, if you can.