Could not read file because the plug in did not understand this file
Hi,
Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.
I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.
Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the missing links, when either the actions of 'replace' or 'ignore' is taken the same error/bug keeps appearing: 'Could not read file because the plugin did not understand this file'.
The file size is 73.3mb so I don't think I'll be able to upload it but if there is any way i can send it to you and so things can be investigated.
Really need help with this.
Oliver Cassels
shared this idea
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Oliver Cassels
commented
Hi,
Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.
I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.
Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the missing links, when either the actions of 'replace' or 'ignore' is taken the same error/bug keeps appearing: 'Could not read file because the plugin did not understand this file'.
I've updated and restarted my computer (MacBookPro Late 2016) and not sure what else to do.
The file size is 73.3mb so I don't think I'll be able to upload it but if there is any way i can send it to you and so things can be investigated.
Really need help with this.
Cheers