Screen is getting red, please help
safakaldag
shared this idea
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Dustin James commented
I have this issue as well, I have to use the view menu and switch to CPU for it to work - are you using an external display?
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Anna Bittle commented
Not sure if it's a rendering issue or an operating issue, but every time I open a file to continue working, the screen instantly turns red. I'm able to fix it by closing the file and and reopening it, but this is definitely a issue that needs to be fixed.
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Elisa, when this happens — does it get fixed if you try to disable edges and/or hide bounding box? Both can be toggled via the View menu.
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Elisa Broihier commented
When I open an AI (Beta) file for the first time each day, the entire screen is solid red. I have to close and reopen the program to get rid of the issue.
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Anonymous
commented
I struggle with this too! Its really frustrating I click the direct selection tool and everything turns red, I click on the selection tool and everything turn white. I also have turned off the gpu and it doesn't work. it never worked not even the f button. Please Adobe don't ignore this!
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troyjack
commented
Happening on 2020 iMac with AMD Radeon Pro 5700 XT 16Gb.
Catalina and Ai 25.0.1Disabling GPU helps, but that should not be necessary. This is a brand new system.
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Tudor
commented
Having the same bug
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Tudor
commented
Having the exact same error on an iMac Pro
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Dominik Wierl
commented
Wow, still no update. Not even an answer. This is so adobe. Thanks!
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Dominik Wierl
commented
It's getting worse:
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Dominik Wierl
commented
I'm using a MacBook Pro 15" , 2019 with MacOS 10.15.5 and Illustrator 24.2.
When I open a file in Illustrator it works fine until I open a second file. When I do this, a red border appears and I cant zoom or work with the file. I tried to delete everything which is installed with Illustrator (Also the .plist files) and tried to reinstall it but the same thing is happening again. Disabling the GPU in settings does fix this issue but using Illustrator on a high-end machine without it's full GPU power is worthless.
I also created a new user account and the issue seems to be gone with this. But I don't want to create a new user account, every time this issue appears.
Note: I did everything I've found here in the forum, so this issue seems to be back again :(
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safakaldag
commented
screen red color problem help mi !!!!!!!!!!!!!!!!!!!!!!!!!!!
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safakaldag
commented
problem not solved please help me !!!!!!!!!!!!!!!!!!!!!!!!
