Stop automatically changing RGB files to grayscale when working with colors
Illustrator takes an RGB file and converts it to grayscale when changing the color of paths. For example- in an RGB file I change a path to red. Illustrator turns the path gray and converts the file to grayscale. I then have to convert the file back to RGB in order for the path to show as red.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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I suppose it can be a traced image... and then the mode for the fills of it it getting set into Grayscale in the Color panel, and Ai honestly keeps it honored...
There is a dedicated bug report about it here: http://illustrator.uservoice.com/forums/333657/suggestions/45087145
Please comment back if that was the case or still is.