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What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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'Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer' has been merged into this idea

Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer

It's pretty much what the title says, .ait files show up in Explorer with the .ase icon. Everything works as expected though, double clicking it will open a new file in Illustrator, so this is purely a cosmetic issue.

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Luís Camacho shared this idea  ·   ·  Report…  ·  Admin →
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Request to Contact Support  ·  Ashutosh Chaturvedi responded  · 

does a reinstall help? for some error it seems your registry entries have gone corrupt.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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  • Luís Camacho commented  ·   ·  Report

    No, reinstalling doesn't help. This happens both on my desktop, which was rebuilt sometime ago so Illustrator was installed from scratch, and on my Surface Pro.

    Also, changing the registry key mentioned on my other comment fixed the issue, but only until an update to Illustrator happens. Then the key is reset to the incorrect value.

  • Luís Camacho commented  ·   ·  Report

    This is actually a bug on the installation.
    I've fixed it in the registry, but every time a new version, or even an update, is installed, the fix gets reversed...

    You need to change the following registry key:
    Computer\HKEY_CLASSES_ROOT\Adobe.Illustrator.Template\DefaultIcon

    By default it has the value
    C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe,20

    Notice the 20 at the end. This is referencing the wrong icon.

    You need to change it to:
    C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe,19

    Then logout or reboot so the icon cache can refresh.

    Can you guys fix this on the installer so I don't have to change it all the time?
    Thanks!

  • mei___ commented  ·   ·  Report

    I changed my PC from Windows 7 to Windows 10.
    This bug happened on both PCs.

  • mei___ commented  ·   ·  Report

    I contacted the support center.
    It was said that the same thing happened with windows of the support center.
    Please address this issue

Illustrator (Desktop) Bugs: File Save, Import and Export

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