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What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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'File png export error' has been merged into this idea

Can't export a PNG file ([now!] error)

Hello,

I am trying to export my illustration in PNG at 300 dpi, but every time it is showing me the attached error. It's not with this file only. Even if I am trying to export a simple rectangle, I am getting the same error. I am using windows 8.1 pro and illustrator version is 2018.

Kindly help.

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  • christy van der heyden commented  ·   ·  Report

    I am repeatedly getting the same message when trying to save any files as AI or PNG to desktop. I cant save any of my work and therefore can not forward my designs - I am losing work because of this. Urgent critical help needed.

    I have spent 2 days trying to export files, save as files, copy files. ETC ETC. I have tried multiple format files, I have tried copying work into new file and still it wont save. I have updated versions of all software.

  • Chris Owens commented  ·   ·  Report

    I am getting the same message. What is the fix for this?

  • Ash Collins commented  ·   ·  Report

    OS: macOS Big Sur version 11.2.3 (20D91)
    Illustrator version 25.2.1

    When using "export as" from the file menu, after making all selections and confirming, I get the error message "The operation cannot complete because of an unknown error [!now]"
    I have to click OK to get rid of this message, however the image appears to export normally (PNG)

  • Kaya Ramirez commented  ·   ·  Report

    Illustrator reports error when attempting to export as .png file

  • Anonymous commented  ·   ·  Report

    Hello,

    Please I'm using Windows 8.1 64bit, and illustrator 2017 version. I have been exporting PNG file with my illustrator but it stopped exporting PNG file recently. I really don't know the problem or how to resolve the issue.

    Please, I need urgent assistance.
    Thanks

  • HT commented  ·   ·  Report

    I am having the same issue!

Illustrator (Desktop) Bugs: File Save, Import and Export

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