CRASH AND NO RECOVERY
ever since the most recent updates, my illustrator has been crashing regularly. And worse file recovery has not recovered a single file. this is very wack. I have lost money re-doing things I already made and lost because of random crashes. Very Very disappointing and not encouraging me to continue using illustrator.
Ken
shared this idea
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Marc commented
Apologies, Egor. I work under NDAs and cannot share.
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Marc, you can send it over to sharewithai@adobe.com, if you don’t want to make it public.
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I cannot share my file but this exact thing happened to me. The recovery setting is set to save every 2 minutes, but when Illustrator crashed (while saving!) my "recovered" file was just my save from 45 minutes ago. I dug into my recovery folder and opened anything from the last half hour. Nothing was saved. This is about as aggravating as it gets.
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Hi Ken,
Apologies for delayed response.
Can you share the file for which you are observing that crash recovery is not being triggered?Thanks,
-Ravi Gupta
