AI loses GPU support when using rulers or accessing grouped elements
Hello @ Adobe!
Both of my macs (Big Sur, latest updates) show the same reproducible bug with Adobe Ai Version 25 (incl. 25.2): GPU support works just fine when I open a new document and start from scratch. Turning on Rulers or accessing grouped elements by double click instantly turns off GPU support wich I cannot turn back on. After that Ai responds slowly and overall it’s no pleasure to work with. To fix this I need to make sure that in a document all rulers and guides are switched off/deleted. With these measures I can reopen the document and have full GPU rendering until I begin using rulers/guides again.
These issues are the same on my 2020 MBP 13 M1 and my 2019 iMac i9 with Vega48. First I thought it was because of the new M1 Macs with Rosetta2 but on the Intel Mac with a very different graphics card it was just the same. The problems unfortunately persists.
I tried un/reinstalling, deleting caches and preferences etc. – nothing worked for Ai from 25.0 to 25.1.
On my main machine (iMac) I downgraded to Ai 24.3. This solved the issue and I’m able to work again.
For me Ai 25.x is a completely broken version. I would be very happy if Adobe would quickly provide a bug fix here.
Kind regards,
R. Bressel
Rainer Rressel
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Leigh
commented
I'm having similar issue with masked objects. They disappear with GPU acceleration on and come back when off. Works fine in the previous version