Outline view (ctrl-y) crashes Illustrator 25.3.1 immediately.
I had this problem in verion 25.0, and then it went away with a couple of updates, and now it's back in 25.3.1
Right now, the way it works is that I'll make a thing - anything (eg. just a rectangle), hit CTRL-Y (outline view) and... Illustrator crashes.
Anyone else got this?
Mark Nicoll
shared this idea
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Mark Nicoll
commented
OK, after a long support session with the patient and helpful Bhoopendra, we finally narrowed the issue down to a technical problem caused by an interaction between an Astute Graphics plugin and Process Lasso, which I've had installed for ages.
Steps to fix included disabling Process Lasso and uninstalling all astute graphics plugins, then manually deleting all illustrator preference folders, and AIRobin folders, from C:\Users\<user name>\AppData\Roaming\Adobe
Other steps also tried included disabling my 2nd monitor, updating graphics drivers, disabling my graphics card in the device manager, and a few other things... I wasn't clear if those steps actually did anything relevant though.
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Mark Nicoll
commented
Further testing - I uninstalled Illustrator (removing preferences) and reinstalled the following versions (unisntalling afterwards). Here's what I found:
v 23.1 - no bug
v 25.2.3 - no bug
v 25.3 BUG PRESENT
v 25.3.1 BUG PRESENT -
Mark Nicoll
commented
This is driving me nuts, so I reset my preferences. Suffice to say, it didn't work.
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Mark Nicoll
commented
I'm using Windows 10
View / pixel preview has the same effect (instant crash).
I have been advised by a support agent to reset my preferences. They may be right, though they may equally not be right (resetting preference seems to be a generic response). Either way, it's a PITA. I'll test some time (when I have time, which is rare) and report back.
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Anonymous
commented
Yes, me too experiencing the same issue