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can't open the illustration. the file is locked or in use. ID: -54

can't open the illustration. the file is locked or in use. ID: -54

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Edmond Chan shared this idea  ·   ·  Report…  ·  Admin →
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  • Ruth Miller commented  ·   ·  Report

    Hi I bought a new iMac 4 months ago.
    I work on Monterey 12.2.1.
    From day one it was glitchy in illustrator and now in Photoshop.

    I create a file and save it onto our server. When I go to reopen it I get the 'cant open the document as it's either locked or in use' pop up.

    If I drag the file onto my desk top (it tells me with another pop up that I can't do that as I don't have permission, but does it anyway).
    I can then usually open the file.

    This is my work computer and I recently sent off the wrong artwork for print because I'd forgotten the re-drag it onto the server.

    I can't work like this and its untenable when I have lots and lots of artwork to complete.
    I have re installed my Adobe suite and it's not solved it.

    Is it the software or the hardware that is at fault and how do I cure it?
    Ruth

  • UK commented  ·   ·  Report

    Ich bekomme seit heute die Meldung "Die Datei kann nicht geöffnet werden ... (siehe Screenshot) wenn ich eine (ältere? Januar 2020) Datei zu öffnen versuche.

    BITTE BEHEBEN!!!

Illustrator (Desktop) Bugs: File Save, Import and Export

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