v27.8.1 - Random files having images corrupted upon file save
Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max
After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by downgrading to version 27.7. Also any file that has been damaged by saving out of 27.8.1 can be then opened in 27.7 and re-saved and the issue will have been fixed.
Screenshot samples attached. Could not provided Ai files due to size.
C Alexander
shared this idea
The released version 27.9 should have a fix for this issue. Please test it to make sure images don’t get corrupted anymore and reply back.
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Ales Ulrych
commented
Attention, everyone. The bug is back in version 28.1. :(
I described the bug here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47557745-adobe-illustrator-28-1-creates-a-pdf-where-the-col
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C Alexander
commented
Anyone know if this issue has been addressed in any of the recent updates since 27.7?
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Ales Ulrych
commented
Hey. Hey,
I think your problem is related to the pdf creation problem I described here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47158804-adobe-illustrator-27-8-1-creates-a-pdf-where-the-c
Only you are processing in RIP Ai, whereas I am creating a PDF that is corrupted (not displaying content) from version 27.8.1 in Adobe Acrobat.
As I look at it, gradually this problem is showing up, so hopefully they will fix it soon.